NNL CXO Market Guide for AI Applications in IT Service Management UKI

Generative AI is having a transformative impact on key aspects of business – and it’s causing I&O leaders to look beyond previous-generation chatbot features in IT service management (ITSM) platforms.

This market guide from the experts at Gartner takes a deep dive into how AI capabilities are reshaping the ITSM landscape. Highlights in this report include:

Must-have vs. standard vs. optional AI capabilities for ITSM
Top use cases for AI applications in ITSM
Key vendors in the ITSM space, as identified by Gartner
And more

Vendor:: ServiceNow
Posted:: Aug 28, 2024
Published:: Aug 28, 2024
Format:: HTML
Type:: Gartner Research Report

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