Enhancing CX through educational initiatives in South Africa

South Africa is rising as a key destination for customer experience (CX) services, driven by a skilled workforce. The country is enhancing CX with educational programmes, from short courses to degrees, instilling a customer-centric mindset in professionals.

However, despite challenges, a culture of continuous learning and advancements in digital literacy, data analytics, and emotional intelligence are driving CX excellence.

This article can provide you with insight into key initiatives like the Customer Management Body of Knowledge (CMBOK), South African Customer Satisfaction Index (SACSI), and SETA's training programmes are central.

Read the full article to discover more.

Vendor:: Hinduja Global Solutions
Posted:: Aug 25, 2024
Published:: Aug 26, 2024
Format:: HTML
Type:: Blog

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