Report - Technical Customer Support: A Hidden Revenue and Loyalty Creator

The landscape of customer support is undergoing significant transformation due to rising customer expectations and the increasing complexity of problem-solving.

What’s critical now is how swiftly, comprehensively, and effectively brands address their customers' requests. One of the most important factors in delivering exceptional customer service is a company’s ability to achieve first contact resolution (FCR).

CCW Europe and GoTo teamed up to survey how customer management leaders are cultivating memorable customer experiences through FCR. The results are laid out in this report alongside some actionable strategies that CX teams can adopt to really propel their FCR rates to new levels.

Vendor:: GoTo
Posted:: Sep 6, 2024
Published:: Sep 6, 2024
Format:: PDF
Type:: Research Content

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