RESEARCH CONTENT: CCW Europe and GoTo teamed up to survey how customer management leaders are cultivating memorable customer experiences through first contact resolution (FCR). The results are laid out in this report alongside some actionable strategies that CX teams can adopt to really propel their FCR rates to new levels.

Posted: 06 Sep 2024 | Published: 06 Sep 2024

BLOG: Remote support with visual engagement can help organizations boost first call resolution and customer satisfaction scores. Learn how this technology empowers faster issue resolution and better customer experiences. Read the full blog post to discover more.

Posted: 14 Jun 2024 | Published: 14 Jun 2024

WHITE PAPER: To prove IT support's business value, leaders must connect IT metrics to business outcomes. Learn how to build KPIs that showcase IT's impact on time savings, cost reduction, employee productivity, and customer satisfaction. Read the e-book to discover how to effectively communicate IT's strategic value.

Posted: 16 May 2024 | Published: 16 May 2024

GARTNER RESEARCH REPORT: To capture stakeholders’ attention, CIOs should create metrics that reflect company strategy through contextualized dashboards and KPIs. For more data-informed insights into communicating your IT team’s business value, see the full Gartner report.

Posted: 16 May 2024 | Published: 16 May 2024

CASE STUDY: Wipro, a leading global information technology company, was trying to identify solutions that could help automate their global end user support service desk in order to improve their current employee experience. Explore how the integration of LogMeIn Rescue and Rescue Lens helped automate their service desk in this case study.

Posted: 21 Feb 2024 | Published: 21 Feb 2024

INFOGRAPHIC: LogMeIn Rescue, a secure, enterprise-grade remote support solution, touts the business value it offers to its adoptees. But what’s the actual financial benefit customers have achieved? GoTo commissioned Forrester Consulting to conduct a Total Economic Impact study to find out. Check out this infographic to see the results.

Posted: 08 Feb 2024 | Published: 08 Feb 2024

CASE STUDY: Lenovo, a global personal technology company with customersin more than 160 countries, requires remote support software that can manage agents worldwide without having to make time-consuming changes. Discover how Rescue has helped Lenovo fill this need and save $1M in this case study.

Posted: 10 Jul 2023 | Published: 11 Jul 2023