2024 India CX Intelligence Report

Today, it’s reported that two-thirds (66%) of customers consider taking their business elsewhere when an issue is not resolved within 3 days. This can be problematic, given the average of 3.9 days for companies to resolve a problem, and tends to lead to customers switching brands.

So, what can organisations do to bridge the gap and improve their customer service efforts? What tools, strategies, and solutions should businesses be leveraging to be more agile and efficient?

Browse this report to gain more insight into what today’s customers expect from their brands and discover the key steps you can take to enhance your service processes.

Vendor:: ServiceNow
Posted:: Sep 26, 2024
Published:: Sep 26, 2024
Format:: PDF
Type:: Research Content

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