2024 ANZ CX Intelligence Report

Australia and New Zealand have a customer service problem – the nations are stuck on hold. Wait times have increased for the third year running – with more than 107 million hours spent on hold, up 11% from last year. To make problems worse, customers’ expectations have risen to an all-time high, making it even harder for organisations to keep up.

Read the third-year edition of our ANZ Customer Service Intelligence Report to find out:

The latest findings from the recent CX survey in Australia and New Zealand
The root cause of poor CX – the messy middle office
How to solve the messy middle office, and streamline your operations to provide better customer experience and employee experience

Vendor:: ServiceNow
Posted:: Sep 30, 2024
Published:: Sep 24, 2024
Format:: HTML
Type:: Analyst Report

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