Optimizing Contact Center Operations

Optimizing contact center operations is crucial for delivering exceptional customer service. However, this is easier said than done, and can leave a lot of organizations unsure as to what their first move should be.

This guide explores 4 common customer service pains and their solutions, highlighting important strategies such as:

Reducing call transfers with a natural language IVR that directs customers to the right agent or department
Enhancing self-service with AI chatbots that handle basic requests and route complex issues to agents
And 2 more

To learn more about balancing technology and the human element to optimize your contact center, read the full guide.

Vendor:: Broadvoice
Posted:: Oct 30, 2024
Published:: Oct 31, 2024
Format:: PDF
Type:: White Paper

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