The ROI of Dialpad AI Contact Center: An economic analysis

Dialpad AI Contact Center provides customer service leaders the ability to improve the customer and agent experience, and recently commissioned Forrester Consulting to conduct a Total Economic Impact analysis to examine the cost savings and benefits customers can expect.

Download the study to find out how a composite organization based on interviewed Dialpad customers saw:

Investment payback in fewer than 6 months
30% quicker handle time for support teams
40% more sales calls per rep
20% reduction in average handle time for contact center agents
50% decrease in post-call admin work
More than $13 million dollars of financial benefit over 3 years

Vendor:: DialPad
Posted:: Dec 18, 2024
Published:: Dec 18, 2024
Format:: HTML
Type:: Forrester Total Economic Impact Report

Already a Bitpipe member? Log in here

Download this Forrester Total Economic Impact Report!

Corporate Email Address:
You forgot to provide an Email Address.

This email address doesn’t appear to be valid.

Please provide a Corporate Email Address.

This email address is already registered. Please log in.
First Name:
You forgot to provide your first name.
Last Name:
You forgot to provide your last name.
Company Name:
You forgot to provide a company name.
Job Title:
You forgot to provide a job title.
Seniority:
You forgot to select your seniority.
Job Function:
You forgot to select your job function.
# of employees:
You did not select the number of employees at your company.
Industry:
You did not select which industry you are in.
Sub-Industry:
You did not select which industry you are in.
Address 1:
You did not provide a full local address.
Address 2:
City/Town:
You did not provide a full local address.
Country:
You did not select the country you are from.
State/Province:

You did not provide a full local address.
Zip/Postal Code:
You did not provide a full local address.
Phone:
You forgot to provide a phone number.

This phone number format is not recognized. Please check the country and number.
- I agree to TechTarget’s Terms of Use, Privacy Policy, and the transfer of my information to the United States for processing to provide me with relevant information as described in our Privacy Policy.
Please check the box if you want to proceed.
- I agree to my information being processed by TechTarget and its Partners to contact me via phone, email, or other means regarding information relevant to my professional interests. I may unsubscribe at any time.
Please check the box if you want to proceed.