How RE/MAX improves agent retention with Dialpad AI

With over 140,000 agents across 900+ offices, real estate company RE/MAX needed a unified communications platform that could help them modernize contact center operations and improve agent retention.

RE/MAX chose Dialpad's cloud-based contact center for its ease of use, AI features, and Salesforce integration. The transition was seamless, with Dialpad's team ensuring smooth migration.

Key benefits for RE/MAX include:

Saving 2 hours per agent during onboarding with Real-Time Assist cards
Improved agent satisfaction and retention through sentiment analysis and coaching tools
Enhanced customer experience using AI insights and analytics

Read the full case study to learn more.

Vendor:: DialPad
Posted:: Dec 13, 2024
Published:: Dec 14, 2024
Format:: HTML
Type:: Case Study

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