Omnichannel Contact Center for Microsoft Teams

Luware Nimbus is an omnichannel contact center solution that transforms Microsoft Teams into a customer service hub. Integrated with Microsoft 365 and Azure, Nimbus offers features like compliance recording, quality assurance, IVR, and agent/supervisor tools. It ensures a seamless user experience with high-quality audio/video and flexible deployment options.

Key capabilities include:

• Skill-based and priority-based routing
• Intuitive workflow editor and dashboards
• Integration with third-party apps via Power Automate

To learn more about enhancing your contact center operations, read the full product overview.

Vendor:: Luware
Posted:: Feb 20, 2025
Published:: Feb 21, 2025
Format:: PDF
Type:: Product Overview

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