How XLAs, Proactive IT Make the Difference at LexisNexis

As digital technologies become crucial to productivity, companies must ensure seamless digital experiences. This case study explores how LexisNexis, a leading legal software provider, used Lakeside Software's SysTrack platform to enhance its digital employee experience.

Key points:

LexisNexis needed better visibility into its digital environment and moved beyond traditional SLAs to implement XLAs focusing on business impact and value outcomes.
SysTrack provided real-time data, enabling LexisNexis to resolve issues before they affect employees.
By establishing XLAs and proactive IT strategies, LexisNexis saw fewer reactive service tickets and improved productivity.

Read the full case study.

Vendor:: Lakeside Software
Posted:: Feb 21, 2025
Published:: Feb 22, 2025
Format:: PDF
Type:: Case Study

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