The Future of Customer Engagement in Biopharma

The biopharma industry faces challenges as specialty drugs increase and treatment options grow complex. This white paper explores evolving customer engagement strategies to better serve healthcare professionals, organizations, payers, and patients.
It identifies five strategies:
• Marketing-centric approaches for awareness
• Service-oriented models for support
• Field orchestration to enhance relationships
• Account-based selling focused on needs
• Strategic account management to influence the market
"Connected engagement" requires mutual value exchange and improved experiences through integrated teams, processes, data, and AI.
Read this white paper to future-proof your strategy.