The growth of global business services
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Service Experience: The Next Value Driver for Global Business Services – A Getting Started Guide - HR
By: ServiceNow
Type: White Paper
This guide sets forth a roadmap to begin the GBS experience journey based upon the lessons learned from several pioneering organizations.
These are also closely related to: "The growth of global business services"
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Top 10 ASEAN IT stories of 2017
By: TechTarget ComputerWeekly.com
Type: eGuide
There has never been a better time to live and work in ASEAN, a fast-growing economic powerhouse with a young, tech-savvy population that lives and breathes technology.
Led by governments and a handful of technology suppliers, countries across the region have been forerunners in driving digital transformation through smart city initiatives and industry transformation roadmaps. The goal is to lift living standards, create well-paid jobs and position their countries as leaders in the digital age.
In this review of the top 10 Computer Weekly articles focused on IT in ASEAN, we look at what countries across the region are doing to drive adoption of emerging technologies such as artificial intelligence (AI) and the internet of things (IoT), raise their cyber security capabilities amid growing cyber threats, and draw more women into the IT industry.
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Empowering your employees to do more: CHRO’s roadmap
By: ServiceNow
Type: eBook
For today’s businesses, managing risk and building resilience in their HR operations has never been more important. To do so, many have turned to strengthening their employee productivity and development plans.
However, these transformations and methods can still be daunting, and most leaders are unsure of the best ways that they can set their teams up for success.
This guide can provide you with insight into the top questions CHROs must answer to meet their goals, as well as the easiest strategies that you can leverage to empower your employees.
Browse the guide to learn more.
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Deploying, managing, and scaling Microsoft Azure Virtual Desktop can be a complex process for technicians at any level of experience. In this white paper, browse the top 10 most common mistakes IT professionals make in Microsoft Azure.
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Don't let your organization drown in data debt
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Type: Analyst Report
Modern enterprises are struggling with data debt, as over 40% of data is unusable. This creates lost opportunity cost. To harness data's full power, enterprises must champion a "Data First" culture, address data quality, and partner with specialized data providers. Download this report to learn how you can reduce your data debt.
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Computer Weekly 20 October 2020: Why is IBM splitting in two and what does it mean for CIOs?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, IBM is splitting in two, hiving off its services business to focus on hybrid cloud – we examine what it means for CIOs. Our new buyer's guide looks at how intelligent workload management can cut cloud complexity. And we analyse how getting backup right can help tackle ransomware threats. Read the issue now.
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Fujitsu Integrated Report: Inside The Fujitsu Way
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5 new metrics for environmental sustainability you need to know
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To find out how your organization can improve both the accuracy of your sustainability tracking in the data center and the utility of your ESG reports, download this essential guide to environmental sustainability metrics.
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Power of the Platform
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How can you empower your customers, employees, and partners with modern, consumer-grade experiences? Read on to learn how the Now Platform can help you break down silos, seamlessly connecting your people, systems and processes with enterprise-wide digital workflows while increasing speed to value.
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Catalyst For Change: Key Allies for Employee and Customer Experience Initiatives
By: ServiceNow
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Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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Use GenAI-powered Now Assist to empower your employees at every career stage while increasing HR productivity
By: ServiceNow and DXC
Type: eGuide
Unlock the power of GenAI to streamline HR service delivery and accelerate app development. Now Assist from ServiceNow empowers employees with self-service, boosts HR agent productivity, and simplifies custom app creation. Read this guide to discover how GenAI can transform your HR and development workflows.
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Using AIOps to grow your business with 24/7 resilience
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How can you ensure your existing IT services run smoothly 24/7, to help your business grow? Read this guide to learn how AI-powered service operations can help you get the most out of your existing IT investments, to deliver extraordinary IT experiences for employees, boost revenue, reduce costs, speed innovation, and transform your business.
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4 tips to succeed in digital transformation even in tough times
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Discover four tips to drive digital transformation success, even in tough times. Learn how to tear down IT silos, align strategy and delivery, optimize IT asset management, and leverage AIOps for cloud adoption. Read the white paper to unlock new ways to innovate and adapt.
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ServiceNow Customer Insights: Customer Experience Testimonials
By: ServiceNow
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Discover in this e-book how ServiceNow customers continue to persevere— do more with less—while still managing to improve customer satisfaction.
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An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
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Embedding AI Into Technology Strategy: 5 Steps to Impact
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In this IDC white paper, discover the 5 essential steps for effectively embedding AI into your technology strategy.
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Embedding AI Into Technology Strategy: 5 Steps to Impact
By: ServiceNow
Type: Analyst Report
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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Customer expectations are changing: What to do about it
By: ServiceNow
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For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
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Proactive Field Service Roadmap: 5 Key Priorities
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This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
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How you can keep up with the customer experience evolution
By: ServiceNow
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The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
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Streamline customer service with AI-powered tools: A guide
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Generative AI (GenAI) can streamline customer service, field operations, and app development. Access this guide to learn how Now Assist by ServiceNow can reduce manual effort, improve productivity, and enhance experiences for customers and employees.
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Analyst report: How to maximize AI value with a digital platform
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As companies enhance digital capabilities, maximizing AI value is critical. This IDC report explores how a digital platform approach can help organizations drive business impact through AI, improve customer experience, and achieve better outcomes. Download the full report to learn more.
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Boost productivity with generative AI in your enterprise
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Before you can unlock the benefits of GenAI, you first must answer the question: How do I incorporate GenAI into my IT estate? Download this e-book to find out.
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Customer operations: 51-page ultimate guide
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Four ways to get your digital transformation back on track
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2024 ServiceNow global survey results
By: ServiceNow and NTT Data
Type: Research Content
The 2024 ServiceNow Insight and Vision Report shows digital progress is stagnant, with 73% of businesses achieving less than 50% of their digital goals. ServiceNow offers a solution to break this deadlock, enhancing operations, security, and customer experiences. Download the report now to find out how you can drive your digital transformation.
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Analyst Report of ROI for ServiceNow Field Service Management
By: ServiceNow
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Discover in this Forrester Consulting Total Economic Impact analyst report the potential return on investment (ROI) your organization may realize by deploying ServiceNow FSM, and how you may see an increase of up to 16% in your field service efficiency rate.
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Realize The Value of IT Investments with End-To-End Hardware Asset Management
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Read this e-book to see how you can automate your hardware asset management to maximize the value of your current technology investments and help your IT teams become a strategic business partner.
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How you can reduce customer churn by 38% with ServiceNow
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How can you reassess digital priorities in the face of constant change?
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Why are too many organizations failing in their strategic initiatives?
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Unlock the power of generative AI for low-code development
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Why the Rise of the Employee Experience Platform is Essential to Business Success
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This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success.
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Put AI To Work For People Leverage The Power of Artificial Intelligence to Transform Business
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Discover how generative AI can transform your business processes. Learn to leverage AI for faster summarization, personalization, and better decision-making. Explore the benefits and best practices for implementing AI solutions. Read the full Analyst Report.
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Elevate the Employee Experience with ESG
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Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.
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The Gorilla Guide to IT asset management
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ITOps & service management: The state of play in APAC
By: TechTarget ComputerWeekly.com
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In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.
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The Business Case for Low Code
By: ServiceNow
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Accelerate digital transformation with low-code solutions that empower citizen developers and streamline app development. Learn how ServiceNow's Creator Workflows can help your organization build apps faster, scale without sprawl, and modernize legacy systems. Read the White Paper to learn more.
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Modernize ERP with low-code workflows and accelerate transformation
By: ServiceNow
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Productivity Driving With Service Operations
By: Service Now x Agineo
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This eBook explores how modern, unified, and automated service operations can empower teams, improve service availability, and drive business impact. Learn how to unlock innovation and deliver extraordinary technology experiences. Read the full eBook today.
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4 ways you can drive employee development success
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Drive Agility And Speed At Scale
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Discover how intelligent automation and low-code development can help your organization drive agility and speed at scale. Learn to optimize processes, empower developers, and scale innovation safely. Read the full white paper to explore these strategies.
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IT Asset Discovery: From Visibility to Workflow
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