Connecting the Critical Dots
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Service Experience: The Next Value Driver for Global Business Services – A Getting Started Guide - HR
By: ServiceNow
Type: White Paper
This guide sets forth a roadmap to begin the GBS experience journey based upon the lessons learned from several pioneering organizations.
These are also closely related to: "Connecting the Critical Dots"
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Can GBS be a transformation engine without embracing “experience”?
By:
Type: Video
In a world where disruption is a constant, a leader must always be thinking about ways for Global Business Services (GBS) to be the transformation engine for their business. But how? Leaders in this space are delivering breakthrough results by elevating the user experience, driving digital transformation and innovation at scale, enhancing performance, and developing branding and talent. Watch now for specific insights into how GBS organizations can create new sources of value for your business. Together with ServiceNow's customers panel PepsiCo and Mars get to learn: · How leading GBS organizations are driving key corporate outcomes · The role of tech and the essential capabilities needed to mature and scale GBS · How to drive change management and strategy to innovate and grow into a NextWave GBS organization
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If Global Business Services want to transform they must embrace experience
By:
Type: Video
The opportunity to reimagine Global Business Services (GBS) as a transformation engine for the enterprise has never been greater. Leading GBS organizations are expanding their remit and capabilities to deliver new sources of value - elevating user experience, driving digital transformation and innovation at scale, enhancing performance, and developing branding and talent. This ServiceNow and EY joint webinar with Jeffrey Gore, Head of GBS at ServiceNow along with Maria Saggese, Global GBS Lead Partner and Dr. Scott Mason, COO at EY Consulting, will highlight how leading GBS organizations are expanding their scope and capabilities to deliver new sources of value to the business. The webinar will feature Monika Nelson from Mars and Fausto Grelli from PepsiCo to share insights from their successful transformations.
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Why GBS leaders need to invest in service experience
By:
Type: Video
Today’s pioneering global business services (GBS) organisations are finding new ways to generate value for their enterprise. But for most GBS leaders, the path forward isn’t so obvious. Join GBS expert Deborah Kops and ServiceNow’s Cara Herrick where they will explore how you can drive business value with more efficient service experiences. Find out how you can transform your strategy at a time when change is constant but budgets are tight. You’ll learn how to: · deliver modern experiences · streamline the employee journey with efficient services · build a shared services department that reduces costs while driving productivity.
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Driving GBS outcomes at scale
By:
Type: Video
Like many other organizations following the principles of global business services (GBS), ServiceNow is committed to driving efficiency and impact at scale within our own enterprise, while providing all employees with great experiences. Join us for this webinar to see how we’re achieving GBS success by using our very own Now Platform® and how you can too. Explore the story of how we’ve used ServiceNow solutions to deliver results including: - $175m average suppler discounting savings - 60% PO cycle time improvement - 80% HR self-service rate Speakers: Tom Parisi, Chief Transformation Officer, ServiceNow Nate Aschenbach,VP, Digital Technology Applications, ServiceNow Kelly Kent, SVP, People Operations, ServiceNow
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Driving Global Business Services Outcomes At Scale
By:
Type: Video
Like many other organisations following the principles of global business services (GBS), ServiceNow is committed to driving efficiency and impact at scale within our own business. Watch now to hear from ServiceNow's experts on the key strategies for realising value. Find out how they’ve delivered results including: · $175m average suppler discounting savings · 60% PO cycle time improvement · 80% HR self-service rate
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Power Your Employees: Featuring ENGIE GBS
By:
Type: Video
ENGIE GBS implemented a project with ServiceNow called MyPortal HR, which not only supports HR, but also their entire Global Business Services model. This includes Finance, Purchasing, Real Estate and Logistics, Information Systems, Legal and of course Human Resources. The big question for ENGIE was could they increase productivity and improve employee experience? And it definitely wasn’t an either or answer – they were able to say YES to both! Watch the interview…
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How Bayer Digitally Transformed their Legal and Compliance Services
By:
Type: Video
In-house legal teams have taken huge leaps forward in recent years, in the pursuit of greater efficiency and symbiosis with the business, but “transparency and usability” are not words we often associate with them. Nonetheless, this is increasingly what we’re seeing from the most innovative legal teams, with many embracing global business services (GBS) as a way of improving service delivery and increasing efficiency. Bayer AG is a fantastic example of this, and in our webinar Thomas Pfennig, their SVP and Global Head of Compliance and Data Privacy talks about: • Digitalizing the Legal and Compliance department at Bayer by transforming and automating more than 24 use cases globally • The tangible benefits Bayer experienced by automating repetitive, low value compliance and legal tasks and freeing up employees to perform more strategic, high-value work • Harnessing the power of data to improve decision-making and drive continuous improvement
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Transform source-to-pay with GBS for lower costs, higher efficiency
By:
Type: Video
Many source-to-pay processes are weighed down by disconnected divisions, groups, and working processes across the organization. Without an automated, centralized, and standardized source-to-pay process, costs and risks are typically high. Fortunately, global business services and shared services organizations are disrupting ineffective source-to-pay work patterns by helping to eliminate manual tasks, connect end-to-end processes, and squeeze more value from legacy systems. For example, one technology client achieved: 20% improvement in procurement operational efficiency Over 10,000 hours of annual time freed up for the procurement team to focus on higher value work Improved experience is delivering 5+ points increase in NPS Our webinar agenda includes: - How ServiceNow is built for service delivery transformation - How and why source-to-pay processes are expanding to GBS/shared services models - How to think about enabling value in source-to-pay - Join our webinar and discover how you can automate source-to-pay with standardized global business services to - achieve hard cost savings and growth at scale. Speakers: Cara Herrick, Director, Product Marketing Employee Workflows, ServiceNow Mark Labedz, Director, Product Marketing, Finance and Supply Chain Workflows, ServiceNow
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Data Breaches – Latest Threats & Safeguards
By:
Type: Talk
August 2021: Accenture confirmed that Lockbit ransomware operators stole 6 TBs of data from its systems. October 2021: Acer announced that their servers were hacked by Desorden group resulting in exfiltration of almost 60 GBs of data. August 2021: T-mobile said that it fell prey to a sophisticated cyberattack affecting its 40 million customers. These are examples of some data breaches that happened in 2021. Since last few years, number of data breaches & their impact has been growing, and the trend continued in 2021 as well. The average cost of data breaches in 2021, a whopping $4.24 Million, broke the previous ceiling! With every passing year, attackers are becoming bolder in their techniques and are targeting organizations with increasingly sophisticated cyber-attacks. Which makes it imperative for organizations to regularly review their cyber security posture and update it to foil the next wave of attacks. In this presentation, we will share current state of cyber-attacks and discuss the new generation protection mechanisms that can assist organizations in thwarting these attacks. Some of the key takeaways from this session will be: 1. Why Breach prevention is needed. 2. Attack techniques used in latest data breaches. 3. Different tools/techniques to safeguard against the new age cyber-attacks.
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Software As Savings The HR Leader's Guide To Unleashing AI-Powered Efficiency In Tough Times
By: ServiceNow and IBM
Type: White Paper
Discover how ServiceNow's AI-powered employee experience platform can help your organization reduce costs and drive growth through standardization, consolidation, and automation. Learn strategies to streamline HR operations, boost efficiency, and automate repetitive tasks. Read the white paper to explore more.
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Top 10 ASEAN IT stories of 2017
By: TechTarget ComputerWeekly.com
Type: eGuide
In this review of the top 10 Computer Weekly articles on IT in ASEAN, we look at what countries across the region are doing to drive adoption of emerging technologies such as artificial intelligence (AI) and the internet of things (IoT), raise their cyber security capabilities amid growing cyber threats, and draw more women into the IT industry.
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The CHRO guide to unleashing agility & bottom-line benefits
By: ServiceNow
Type: eBook
For today’s businesses, managing risk and building resilience in their HR operations has never been more important. To do so, many have turned to strengthening their employee productivity and development plans. However, many can find these methods daunting. Browse this guide to learn more.
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10 Most Common Azure Mistakes Made by IT Professionals
By: Nerdio
Type: White Paper
Deploying, managing, and scaling Microsoft Azure Virtual Desktop can be a complex process for technicians at any level of experience. In this white paper, browse the top 10 most common mistakes IT professionals make in Microsoft Azure.
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Computer Weekly 20 October 2020: Why is IBM splitting in two and what does it mean for CIOs?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, IBM is splitting in two, hiving off its services business to focus on hybrid cloud – we examine what it means for CIOs. Our new buyer's guide looks at how intelligent workload management can cut cloud complexity. And we analyse how getting backup right can help tackle ransomware threats. Read the issue now.
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Don't drown in data debt; champion your Data First culture
By: Syniti
Type: Analyst Report
Modern enterprises are struggling with data debt, as over 40% of data is unusable. This creates lost opportunity cost. To harness data's full power, enterprises must champion a "Data First" culture, address data quality, and partner with specialized data providers. Download this report to learn how you can reduce your data debt.
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DCIG Top 5 Midrange Hybrid Cloud Storage Solutions
By: Hitachi Vantara
Type: Analyst Report
This analyst report explores the top midrange hybrid cloud storage solutions from Hitachi, IBM, Lenovo, NetApp, and StorONE. It examines their capabilities, features, and differentiators to help you select the best fit for your organization's hybrid cloud needs. Read the full report now to learn more.
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Service Blocks Explained for Business Leaders
By: Rackspace Technology
Type: Video
How can business leaders make better use of cloud spending? Custom cloud services. Watch this short 3-minute video to learn about Rackspace's counter-intuitive approach to cloud as service with customization for IT cost savings.
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Avanade named a leader in Microsoft Business Applications services
By: Accenture
Type: Landing Page
Avanade named a leader in Microsoft Business Applications services by Forrester. Known as one of the best in the industry, Avanade helps clients transform their businesses with Dynamics 365 and the Microsoft Cloud. Read the full Forrester report to learn more.
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Using AIOps to grow your business with 24/7 resilience
By: ServiceNow
Type: eBook
How can you ensure your existing IT services run smoothly 24/7, to help your business grow? Read this guide to learn how AI-powered service operations can help you get the most out of your existing IT investments, to deliver extraordinary IT experiences for employees, boost revenue, reduce costs, speed innovation, and transform your business.
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IT outsourcing in the digital age
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, discover how cloud computing continues to change the IT outsourcing industry, how Indian staff are making up a larger proportion of the workforces at large western companies, and find out how IT is disrupting the legal firms that support the outsourcing industry.
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Simplify enterprise service management with intelligent automation
By: BMC Software
Type: White Paper
Enterprise service management (ESM) extends IT service management best practices to non-IT lines of business. BMC Helix ESM simplifies complexity with intelligent automation, AI/ML, and unified DevOps tooling. Learn how to fuel employee productivity and deliver elevated experiences across your organization. Read the white paper.
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Crafting Business Service Solutions with AI and No-Code
By:
Type: Video
Whether you're a business user looking to streamline operations or a developer eager to harness the latest AI technologies, this event is tailored to you. So join us for an engaging exploration of streamlining Business Service delivery through a dedicated Business Service Catalog. - Do you have challenges in exposing your Services to the organization? - Are you using your Service Catalog for more than IT Services? If not, why not? - Is ownership of the Catalog always with IT? What about your Business Services? - How can no-code help you simplify the central publication and management of your (Business) Services? Watch now as we delve into these questions, gather valuable insights from our audience, and share our expert perspectives. We’ll showcase the transformative capabilities of Creator Studio and Now Assist for Creator Gen AI in delivering Business Services by the business. Additionally, we’ll discuss important aspects of governance to ensure a comprehensive understanding.
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Employees and automation: Recommendations to improve employee experience
By: ServiceNow
Type: White Paper
This paper provides survey insights from 520 employees using internal shared services, such as HR and workplace services and explores how employees perceive the use of self-service tools and a centralized company portal and the impact on the wider business.
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Storage as a Service for Dummies
By: Pure Storage
Type: eBook
Download your free copy of Storage as a Service for dummies for your essential, comprehensive introduction to how your organization can make the most out of storage as a service solutions.
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ITIL and ITSM: How IT is becoming more service-oriented
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
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Expand your services with managed power solutions
By: Schneider Electric
Type: eBook
This eBook from Schneider Electric guides IT solution providers on adding managed power services to increase revenue. Learn how to leverage software tools for remote monitoring and management of critical infrastructure. Read now to future-proof your business.
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8 Benefits of a Backup Service for Microsoft 365
By: Veeam Software
Type: White Paper
Read this e‑book, “8 Benefits of a Backup Service for Microsoft 365”, to understand what makes cloud‑based backup services so appealing for companies using Microsoft 365 — and why it may be just the thing to keep your business running.
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How to take customer service to the next level
By: Accenture
Type: Video
What if the service function was a driver for growth, engaging the customer at every step of the journey and delivering the experiences they desire? Tune into this brief video to learn how you can reimagine service with AWS, Accenture, and Salesforce to boost customer satisfaction and retention and drive revenue for your business.
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How to get the most out of your tech investments
By: Accenture
Type: Product Overview
In this product overview, you'll learn about tech value solutions from Accenture that help companies control IT costs, manage technology debt, and enable business reinvention. Their advisory services cover cost optimization, cloud FinOps, and tech value realization. Read the full overview to learn more.
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MicroScope – November 2020: Simplify the path to partner programmes
By: MicroScope
Type: Ezine
In this issue, discover how to navigate the complexity of channel partner programmes to best foster relationships, how business intelligence software is helping companies look beyond Covid-19, and why leaders are looking forward to 2021
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Case Study Success Story: Wipro Limited
By: GoTo
Type: Case Study
Wipro, a leading global information technology company, was trying to identify solutions that could help automate their global end user support service desk in order to improve their current employee experience. Explore how the integration of LogMeIn Rescue and Rescue Lens helped automate their service desk in this case study.
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Financial lessons for MSPs learned in the pandemic
By: Hyland Software
Type: eGuide
In this guide, get insight into how industry experts think the pandemic affected the IT services industry, where government assistance could and could not help, and what's been learned over the last few months. Experts also provide tips to help keep MSPs in business now and in the future. Take a brief survey to download your copy.
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Atlassian: Jira Service Management
By:
Type: Video
Businesses are building and shipping more digital services than ever before. Velocity matters. Learn how Jira Service Management unites Dev, IT, and business teams on a single, AI-powered platform to deliver exceptional service.
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December ezine: Tech for good
By: MicroScope
Type: Ezine
Read about why more CEOs are discussing the positives of technology and why the channel will need to do the same
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Finding the right POTS replacement strategy for your organization
By: ARG, Inc.
Type: Data Sheet
Check out this data sheet to learn about 3 POTS/analog line replacement options as the Verizon Business 2022 deadline approaches.
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Orchestrating Hybrid Application and Cloud Data Service Workflows
By: BMC Software
Type: eGuide
Companies who want to make the most of their data need a strategic solution to help them reduce cloud data complexity. Read our free eBook now to uncover these solutions when implementing cloud data services. All you have to do is take a quick survey to get started!
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Optimize IT services and operations for digital-first growth
By: ServiceNow
Type: eBook
In this guide, discover a practical, 3-stage approach for automating and optimizing IT services and operations on a single cloud platform, giving you the ability to govern all things IT while efficiently delivering extraordinary technology experiences.
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Discover General Purpose Hardware Security Modules as a Service
By: Utimaco
Type: Webcast
This webinar examines general purpose hardware security modules as a service, and provides key insights for ensuring success when adopting a data protection as a service strategy.
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Computer Weekly 5 February 2019: Technologies to support deep learning
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we look at the technologies needed to support deep learning and AI applications in your organisation. We hear about Southern Water's data management overhaul and the benefits achieved from centralising its data team. And we examine best practice in managing large-scale Docker implementations. Read the issue now.
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Earn a Seat at the Business Table with Splunk ITSI
By:
Type: Video
In today’s enterprises, IT departments have the data that can provide critical information to drive business decisions. To strengthen the partnership between IT and the business, a service-oriented architecture is essential. This webinar explains how Splunk ITSI can help you overcome the challenges in delivering business value. We will explore how to design, build and map performance of your IT services. We’ll also discuss how to support critical business functions, processes and applications with powerful and intuitive insights. Topics include: - Best practices on how to get started with a service-oriented approach - Techniques to deconstruct a service to build an effective service model - Demo on how to build meaningful “glass tables” in Splunk ITSI for real-time insights into service health and key performance indicators
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Hitachi Cloud Service Provider Partners with CGI
By:
Type: Video
CGI is the fifth largest independent IT and business processors provider delivering high-end business consulting, IT outsourcing plus system integration and consulting. When providing cloud services their clients are looking to turn it on and reap the benefits immediately. In order to do this they had change the way they organized their services to align with their customer needs. In order to provide the immediate cloud services their clients expected, CGI had to transform their offerings to align with their customer needs. Together with Hitachi Cloud Services, CGI can provide new ways to deliver services and adapt to improved business models for their customers.
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Securing Your Connected Service Business with Zero Trust
By:
Type: Replay
With the growth and attention around technologies such as IoT, Wireless Communication, Data Analytics, Machine Learning and AI, connected services have become a significant business driver. Further to that, all connected service businesses are data-driven and must ensure that this data remains secure, and can be trusted along with connected devices, software services, and applications. This makes embedded zero trust support over the complete device, service, and application lifecycle a fundamental part of your connected service business. In this webinar, experts from Entrust and Device Authority will walk through a seamless solution to ensure your success.
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Transform your Applications
By: Red Hat
Type: eBook
Discover how to modernize your applications and IT operations with a hybrid cloud platform. Learn to rapidly build, deploy, and manage cloud-native apps across on-premises and cloud environments. Read the e-book to unlock new business possibilities.
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Delivering great employee experiences in a global law services firm
By:
Type: Video
Being a Technology Business Partner allows you to get closer than ever to the business and really experience business challenges firsthand. Today Matthew discusses how DLA Piper has partnered across IT, HR, and other service functions to foster a transformative mindset and deliver great employee experiences. He’ll share their Enterprise Service Management journey so far, the challenges and opportunities of implementing ESM in a law firm, and what the future of service management in a professional services environment will look like.
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LeanIX Connect Summit Americas - Government IT Service Innovation
By:
Type: Video
Business Technology Services (BTS) is the central internal IT Service provider to a large local government jurisdiction. Historically, our primary mission was to keep the lights on and the systems running allowing county departments to effectively service the citizens of Pinellas County. While this is still true, we rarely gave much thought to how we derive value for our organization as a service provider. Innovations within the technology ecosystem are happening faster all the time, a look inward to our business process and how we derive value, how we embrace innovations as a service provider became very important. Sharing our journey of becoming a modern government IT service provider over the last 7 years will touch on collaboration, knowledge, embracing new IT service technology, business goals and outcomes.
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Genai: Is It Really That Big Of A Deal?
By: ServiceNow and NTT Data
Type: eBook
Discover how generative AI (GenAI) is transforming industries and empowering employees across IT, customer service, HR, and app development. Learn from ServiceNow experts on the impact and practical applications of this game-changing technology. Read the e-book to explore the future of work with GenAI.
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Why customized cloud brings better cost efficiency
By: Rackspace Technology
Type: Resource
What's the key to avoiding paying for cloud services you don't use? Customization flexibility. Watch this brief video to see how Rackspace prioritizes custom solutions with the ability to add and drop services on an as-needed basis, keeping you financially and functionally flexible.
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Augmentation, Collaboration, Governance: Defining the Future of Self-Service BI
By:
Type: Talk
According to Dresner Advisory’s 2020 Self-Service Business Intelligence Market Study, 62% of the responding organizations say self-service BI is critical for their business. If we look deeper into the need for today’s self-service BI, it’s beyond some Executives and Business Users being enabled by IT for self-service dashboarding or report generation. Predictive analytics, self-service data preparation, collaborative data exploration are all different facets of new generation self-service BI. While democratization of data for self-service BI holds many benefits, strict data governance becomes increasingly important alongside. In this session we will discuss: The latest trends and scopes of self-service BI The role of logical data fabric in self-service BI How Denodo enables self-service BI for a wide range of users Customer case study on self-service BI
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Ranking the hyperscale providers that matter most
By: Google Cloud & AMD
Type: Analyst Report
Use this Gartner research report to compare the hyperscale providers on the criteria that matter most to your business.