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Service Experience: The Next Value Driver for Global Business Services – A Getting Started Guide

This guide sets forth a roadmap to begin the GBS experience journey based upon the lessons learned from several pioneering organizations.

These are also closely related to: "The growth of global business services"

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    In today's economic climate, organizations must optimize costs without hindering growth. This white paper from ServiceNow outlines three strategies for CHROs and HR leaders:

    • Standardization - Use generative AI to streamline operations, achieve economies of scale, and ensure predictable outcomes.
    • Consolidation - Reduce redundancy and operational overhead, achieving faster value through generative AI.
    • Automation - Employ digital workflows to conduct more business with fewer resources, cutting labor costs and boosting innovation.

    By adopting these strategies on ServiceNow's platform, organizations can cut costs while enhancing productivity and satisfaction. Read the white paper for more insights.

  • Top 10 ASEAN IT stories of 2017

    There has never been a better time to live and work in ASEAN, a fast-growing economic powerhouse with a young, tech-savvy population that lives and breathes technology.

    Led by governments and a handful of technology suppliers, countries across the region have been forerunners in driving digital transformation through smart city initiatives and industry transformation roadmaps. The goal is to lift living standards, create well-paid jobs and position their countries as leaders in the digital age.

    In this review of the top 10 Computer Weekly articles focused on IT in ASEAN, we look at what countries across the region are doing to drive adoption of emerging technologies such as artificial intelligence (AI) and the internet of things (IoT), raise their cyber security capabilities amid growing cyber threats, and draw more women into the IT industry.

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    This analyst report explores the top midrange hybrid cloud storage solutions from Hitachi, IBM, Lenovo, NetApp, and StorONE. It examines their capabilities, features, and differentiators to help you select the best fit for your organization's hybrid cloud needs. Read the full report now to learn more.

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