Cpaas Brings Cloud Contact Center Features to on Premises
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UCaaS vs. CCaaS vs. CPaaS: What's the difference?
By: TechTarget ComputerWeekly.com
Type: eGuide
The adoption of cloud-based communications has grown as organizations need more flexibility to support knowledge workers, frontline workers and contact center agents as they work and communicate inside and outside the office.
However, it can be difficult to make sense of popular cloud communications service models. In this article, we compare UCaaS vs. CCaaS vs. CPaaS to help you understand their differences and how they can be used together.
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Understanding CPaaS market growth, trends and providers
By: TechTarget ComputerWeekly.com
Type: eGuide
The CPaaS market is maturing as increased demand for digital communications drives new use cases.
Organisations looking to buy CPaaS APIs should examine the various use cases that APIs can address and how to choose a CPaaS provider.
Read this article to learn more about the trends and providers fueling CPaaS market growth.
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A Computer Weekly buyer's guide to communications as a service
By: TechTarget ComputerWeekly.com
Type: eBook
As communications needs evolve, organisations must keep pace with the latest services available. In this 15-page buyer's guide, Computer Weekly looks at how we arrived at current-day comms systems, the growing popularity of CPaaS and the advantages of cloud-based offerings in the new normal of hybrid working. Download our exclusive e-Guide and read more about:
- Adapting to the next generation of collaboration and comms services
- Comms platform as a service: Tech for the future
- Rethinking business communications
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Computer Weekly – 10 May 2022: The spies who hack you – the growing threat of spyware
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, after 10 Downing Street was hit by a spyware attack, fears about targeted mobile phone hacks are increasing. Our salary survey highlights the diversity challenge in IT, with men's support for women in IT declining. And we look at how datacentre heat reuse can help reduce carbon emissions. Read the issue now.
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How leading contact center-as-a-service solutions stack up
By: 8x8
Type: Analyst Report
In this analyst report, discover how the top-ranking CCaaS solutions stack up against the competition, and find out which solution is best for your enterprise.
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Infographic: CPaaS tools driving the market
By: TechTarget ComputerWeekly.com
Type: eGuide
The pandemic drove demand for embedded and digital communications as organisations looked to replace in-person communication. As a result, new CPaaS use cases emerged around telehealth, e-commerce and retail. This infographic highlights some of the key use cases driving change in the market.
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Jargon Buster Guide to Unified Communications
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we will explore and define some of the key elements of a UC deployment and offer some insight into some of the emerging trends that are changing the way we communicate in our working lives.
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Choosing the right contact center platform
By: 8x8, Inc.
Type: eBook
In the modern business world, contact centers play a critical role in the customer experience. However, outdated legacy systems can have you running into some challenges. So, how can you meet service expectations while providing a better experience for all? Access this guide to learn more.
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ASEAN IT Priorities 2022: Top Observations & Trends
By: TechTarget ComputerWeekly.com
Type: eGuide
Inside this report, read more about the findings from the 2022 TechTarget/Computer Weekly's IT priorities study, as well as insights on how ASEAN enterprises are directing their IT investments and what are the main observations and trends for ASEAN in 2022.
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Computer Weekly – 17 May 2022: Digitally transforming UK power networks for renewable energy
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how the UK's power networks need to be digital transformed to be ready for renewable energy – and the role of open source. Wi-Fi 6 was meant to give a boost to wireless connectivity – we examine why adoption has stalled. And we look at what a quantum datacentre might be like. Read the issue now.
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India IT Priorities 2022: Top Observations & Trends
By: TechTarget ComputerWeekly.com
Type: eGuide
Inside this report, read more about the findings from the 2022 TechTarget/Computer Weekly's IT priorities study, as well as insights on how Indian enterprises are directing their IT investments and what are the main observations and trends for India in 2022.
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Computer Weekly – 16 May 2023: Microsoft and Google go into battle for enterprise AI
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, as developments in generative AI accelerate, Microsoft and Google have each unveiled plans around enterprise applications. Nobody doubts the importance of digital transformation – but experts say it won't work without cultural change as well. Read the issue now.
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February ezine: Look to the future
By: MicroScope
Type: Ezine
An issue with plenty of predictions about what the year ahead holds for the channel
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Modernizing Storage in the AI Era
By: Dell Technologies
Type: White Paper
As organizations increasingly rely on AI, they must modernize their storage infrastructure to support AI workloads and secure their hybrid cloud environments. This white paper explores how SMBs can leverage advanced storage solutions to unlock the power of AI and improve data security. Read the executive summary to learn more.
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Microsoft Teams Phone PSTN Buyer’s Guide
By: 8x8
Type: eBook
Download this concise e-book for a buyer’s guide that describes Microsoft Teams’ PSTN integration choices. You will learn about the advantages and drawbacks of each without drowning in the details or losing sight of your original goal—to add voice service to Microsoft Teams.
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Compliance leader’s guide to cloud voice regulatory best practices
By: Theta Lake
Type: White Paper
The shift to cloud-based voice platforms is transforming communication and collaboration in businesses worldwide. Download this white paper to unlock key compliance considerations to prepare for the shift to cloud voice.
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The patient experience (PX) revolution in healthcare
By: TalkDesk
Type: White Paper
Influenced by their consumer interactions, patients now expect easy, seamless, and personalized healthcare experiences.Gain insights from our major global research survey that show how healthcare providers are rethinking and repositioning contact centers in support of a reimagined PX.
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Simplifying Hybrid Cloud Connectivity with Aviatrix Edge
By: Aviatrix Systems
Type: Product Overview
Aviatrix Edge simplifies hybrid cloud connectivity by blending cloud networks and on-premises infrastructure. It offers advanced networking capabilities, diverse connectivity options, and high-speed encryption to provide secure, resilient, and high-performance hybrid networking. Read the solution brief to learn more.
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Azure Stack HCI & Azure Virtual Desktop: What it is, Benefits, Use Cases, and More
By: Nerdio
Type: Product Overview
In this white paper, explore the foundational concepts of Azure Stack HCI, what it is used for, its benefits, use cases, and finally how Nerdio manages Azure Virtual Desktop (AVD) for Azure Stack HCI.
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AI Enablement and Built-in Security Are Must-have Features in Modern Storage Environments
By: Dell Technologies
Type: ESG Research Report
As AI and hybrid cloud adoption increase, security and integration have become critical requirements for modern storage environments. Dig into this ESG report to learn how how storage must evolve to power AI workloads and enable secure, seamless hybrid cloud operations.
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Jargon Buster Guide to Voice over IP (VoIP)
By: TechTarget ComputerWeekly.com
Type: eGuide
In this Jargon Buster, we'll explore some key definitions around Voice over IP, and look at how VoIP fits into the wider unified communications landscape.
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How Dell Makes the AI Factory Real
By: Dell and NVIDIA
Type: White Paper
The AI revolution is here, and it's transforming business at an unprecedented pace. Success in the evolving global economy will depend on how quickly and effectively organizations can harness the potential of AI. To stay relevant, accelerating toward an AI future is no longer a choice; it's imperative.
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Optimize unstructured data management with StorageGRID
By: SNS
Type: Product Overview
StorageGRID provides a robust, software-defined object storage solution for managing unstructured data across hybrid cloud environments. It offers simplicity, speed, and seamless cloud integrations to optimize data durability and availability. Learn more by reading the full product overview.
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9 Ways Your Aging Phone System Is Putting Business Success On Hold
By: Intermedia.Net
Type: White Paper
Explore 9 ways an aging phone system can put your business success on hold. Learn how a cloud-based phone system can provide reliable connectivity, advanced features, and mobile capabilities to meet the needs of today's impatient customers and mobile workforce. Read the full white paper to discover how to modernize your business communications.
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Total Economic Impact
By: Amazon Web Services
Type: White Paper
Forrester's analysis of six current Amazon customers found that Amazon Connect reduced contact center costs, deflected and streamlined calls, improved visibility, simplified management, and boosted customer experience (CX) — while providing dependability and agility at scale. Click here to learn more.
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Total Economic Impact
By: Amazon Web Services
Type: White Paper
Forrester's analysis of six current Amazon customers found that Amazon Connect reduced contact center costs, deflected and streamlined calls, improved visibility, simplified management, and boosted customer experience (CX) — while providing dependability and agility at scale. Click here to learn more.
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Drive Innovation in Financial Services with a Simplified Approach to Cloud Migration
By: AWS
Type: eBook
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Explore the economics of moving UC services to the cloud
By: Intermedia.Net
Type: White Paper
This white paper explores the economic factors and trade-offs as communications service providers transition from on-premises UC platforms to cloud-based UCaaS solutions. It outlines five options for CSPs and the benefits of a partner-optimized cloud approach. Read the full white paper to learn more.
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Optimize license costs for migrating Microsoft workloads to the cloud
By: Nutanix
Type: White Paper
When migrating to public cloud, software licensing costs can disrupt the business case. Nutanix Cloud Clusters can help organizations maximize license efficiency and reduce overall costs compared to native cloud services. Learn more in this White Paper.
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The ultimate enterprise SIP buyer's guide
By: Sinch
Type: White Paper
Explore the benefits of cloud-based SIP trunking for your enterprise, including cost savings, enhanced collaboration, and improved scalability. Discover if SIP trunking is the right solution for your business needs. Read the full guide to learn more.
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Why now is the best time for a cloud migration
By: Virtusa
Type: eBook
To achieve the desired outcomes of a cloud migration, organizations must create a detailed strategy that identifies the most efficient path to modernization. In this e-book, you’ll discover a streamlined approach to migration designed to ensure a smooth, effective cloud transition. Read on to learn how you can make the most of your migration.
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The Operational Efficiency of Hybrid Cloud Deployments and Management
By: Nutanix
Type: eGuide
This Enterprise Strategy Group technical validation examines how Nutanix Cloud Clusters (NC2) provides repeatable automation, simplifies workload management, and improves TCO and agility for hybrid cloud deployments. Learn more in the full report.
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MicroScope's ultimate guide to the digital transformation and emerging opportunities for the channel
By: MicroScope
Type: eGuide
The phrase might be one that gets over used at conferences and in pitches but it refers to something that is really happening and to revenue opportunities that are emerging right now. This e-guide will share some of the recent developments in the channel and the latest thoughts about the issue.
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SASE vs SD-WAN what's beyond security
By: Cato Networks
Type: White Paper
SASE (Secure Access Service Edge) is the next evolution of networking, converging SD-WAN, security, and cloud access into a cloud-delivered solution. Learn how SASE addresses the limitations of SD-WAN and enables secure, high-performance access for the distributed workforce. Read the full white paper.
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How to redefine your hybrid cloud strategies
By: Hewlett Packard Enterprise
Type: White Paper
The demise of the data center has been somewhat exaggerated. While the adoption of public cloud has been transformative for many large enterprises, many organizations find a combination of on-premises, private, and public clouds to be the most effective strategy for long-term success. Read this report to learn more.
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Disney Streaming Streamlines Customer Experience with NICE CXone
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Disney Streaming unified its brands (Disney+, Hulu, ESPN+, Star+) on the NICE CXone platform, enabling efficient remote support, centralized reporting, and reduced tech downtime. This case study explores how NICE CXone helped Disney Streaming expand globally while maintaining exceptional customer service. Read the full case study for more details.
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Application Performance Management: Improving service availability
By: TechTarget ComputerWeekly.com
Type: eGuide
If it can't be measured, it can't be managed. Telemetry on applications and IT infrastructure are key to keeping applications running optimally and reducing unplanned downtime. Beyond using telemetry data to respond to abnormal events, historical data analysis can reveal more systemic issues. In this e-guide we look at trends in APM.
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Contact Center Buyer’s Checklist
By: 8x8
Type: Product Overview
Use this checklist to benchmark the most important features of contact center solutions against your own requirements, and discover solutions that can help boost your contact center efficiency.
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Private/hybrid cloud: Analyst reviews top platforms & differentiators
By: Morpheus Data
Type: Analyst Report
The report analyzes the evolving private/hybrid cloud management and resiliency platform markets, highlighting key trends like AI/ML integration and cloud cost optimization. It provides insights into leading vendors and their capabilities to help enterprises make informed decisions. Read the full report to learn more.
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Accelerate growth and improve competitiveness with artificial intelligence
By: AWS
Type: eBook
It’s time to achieve your own AI success. Grab a copy of this e-book to browse a compendium of case studies in which 10 leading companies are successfully using AI with AWS to drive innovation, improve the customer experience, boost application performance, and automate business operations.
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Ascend for Service Providers
By: Intermedia.Net
Type: Product Overview
Discover how Intermedia's Ascend platform empowers service providers with a feature-rich, cloud-based phone system, UCaaS, and contact center capabilities. Learn how Ascend can help you deliver productivity solutions to your business customers. Read the full product overview.
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Dell Technologies Continuously Modern Storage
By: Dell Technologies and Intel
Type: eGuide
Organizations must optimize all aspects of modern IT, which points to an urgent need to implement and leverage Continuously Modern Storage. Learn how Dell Technologies Innovation helps customers boost productivity and provide better insights from their data no matter where it lives.
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Fix your contact center challenges: Government agency guide
By: Intervision
Type: White Paper
With the average, overall satisfaction rate for digital government contact centers being 66%, it has become clear that agencies and organizations need to step up their game when it comes to the citizen experience. So, how can this best be done? Access this guide to learn more.
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Accelerating AI in Financial Services: Cloudera and NVIDIA
By: Cloudera
Type: ESG White Paper
Cloudera and NVIDIA empower financial firms to transform data into actionable insights and drive faster AI innovation. This white paper highlights their advanced solution that accelerates AI initiatives with precision and scale to maintain a competitive edge. Read the full white paper to learn more.
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Improve your CX and contact center: New tech & more
By: Intermedia.Net
Type: Product Overview
Intermedia Contact Center with Microsoft Teams integrates your customer communication platform and collaboration tools, enabling efficient customer interactions. Verified by Microsoft, this solution can build trust and provide direct Microsoft support. Read the white paper to learn more.
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Computer Weekly – 8 November 2022: How the US-China chip war will affect IT leaders
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, as the US ramps up semiconductor sanctions on China, we examine the ramifications across the tech sector. Cyber criminals are turning to new forms of encryption – we talk to the Dutch researchers trying to catch them. And we look at what cloud providers need to do to improve customer experience. Read the issue now.
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Leader's guide to AWS for VMware
By: Virtusa
Type: eBook
There are a host of reasons to migrate your legacy workloads to the cloud: to reduce costs, consolidate your data center and improve operational resilience – to name a few. Along with presenting 5 other drivers, this e-book unpacks what migrating to AWS looks like. Continue on to access those insights and a guide to AWS for VMware.
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2025-26 DCIG Top 5 Modern SDS Block Storage Solutions
By: StorPool
Type: Analyst Report
This report evaluates 21 modern software-defined storage (SDS) block solutions, identifying the top 5 based on features like data protection, deployment options, and performance management. Read the full report now to learn how these SDS solutions can modernize your storage infrastructure.
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3 best practice tips for Zoom Phone & Contact Center
By: Theta Lake
Type: White Paper
Ensure compliance in voice communications with Zoom Phone and Contact Center. This white paper explores best practices to navigate the evolving compliance landscape, including how to capture and archive all communications, unify searchable archiving, and leverage AI-powered risk detection. Read the full white paper to learn more.
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Best Practices: 3 tips to keep RingCentral voice communications compliant now and in the future
By: Theta Lake
Type: White Paper
As regulatory oversight increases, organizations struggle to adopt cloud unified communications (UC) systems while maintaining compliance. Discover how Theta Lake and RingCentral can help you capture, archive, and manage voice communications to ensure compliance and mitigate risks. Read the white paper to learn more.