Cpaas Brings Cloud Contact Center Features to on Premises
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UCaaS vs. CCaaS vs. CPaaS: What's the difference?
By: TechTarget ComputerWeekly.com
Type: eGuide
The adoption of cloud-based communications has grown as organizations need more flexibility to support knowledge workers, frontline workers and contact center agents as they work and communicate inside and outside the office.
However, it can be difficult to make sense of popular cloud communications service models. In this article, we compare UCaaS vs. CCaaS vs. CPaaS to help you understand their differences and how they can be used together.
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Understanding CPaaS market growth, trends and providers
By: TechTarget ComputerWeekly.com
Type: eGuide
The CPaaS market is maturing as increased demand for digital communications drives new use cases.
Organisations looking to buy CPaaS APIs should examine the various use cases that APIs can address and how to choose a CPaaS provider.
Read this article to learn more about the trends and providers fueling CPaaS market growth.
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A Computer Weekly buyer's guide to communications as a service
By: TechTarget ComputerWeekly.com
Type: eBook
As communications needs evolve, organisations must keep pace with the latest services available. In this 15-page buyer's guide, Computer Weekly looks at how we arrived at current-day comms systems, the growing popularity of CPaaS and the advantages of cloud-based offerings in the new normal of hybrid working. Download our exclusive e-Guide and read more about:
- Adapting to the next generation of collaboration and comms services
- Comms platform as a service: Tech for the future
- Rethinking business communications
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Computer Weekly – 10 May 2022: The spies who hack you – the growing threat of spyware
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, after 10 Downing Street was hit by a spyware attack, fears about targeted mobile phone hacks are increasing. Our salary survey highlights the diversity challenge in IT, with men's support for women in IT declining. And we look at how datacentre heat reuse can help reduce carbon emissions. Read the issue now.
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Discover how AI-based agents are transforming contact centers
By: Avaya
Type: Research Content
Aragon Research's Globe for Intelligent Contact Center examines 15 major vendors in AI-driven transformation. Read the full report to see how virtual agents are revolutionizing customer experience and support.
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Buyers Guide For IT Decision Makers
By: 8x8
Type: White Paper
Modernize IT with a unified platform that breaks silos, enhances security, and boosts customer experience. 8x8 provides PCI-compliant payments, Microsoft Teams integration, and AI insights to simplify and future-proof operations. Read the white paper to learn how to shift from reactive to proactive IT leadership.
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2025 Research Report: AI Agent Platforms in the ICC
By: Avaya
Type: Research Content
Aragon Research evaluates 22 major providers in the AI Agent Platform market for Intelligent Contact Centers, highlighting virtual agents' rise. The report shows how platforms use LLMs for smarter customer interactions. Read the full report for vendor comparisons.
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Streamline communication across your business with a unified platform
By: 8x8
Type: White Paper
Discover how the 8x8 Platform transforms business communications by unifying UC and CC on one foundation. This approach eliminates silos, centralizes data, and creates seamless customer experiences—boosting productivity, revenue, and satisfaction. Read the white paper to see how elegant design simplifies your communications ecosystem.
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Infographic: CPaaS tools driving the market
By: TechTarget ComputerWeekly.com
Type: eGuide
The pandemic drove demand for embedded and digital communications as organisations looked to replace in-person communication. As a result, new CPaaS use cases emerged around telehealth, e-commerce and retail. This infographic highlights some of the key use cases driving change in the market.
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New research explores AI's impact on unified communications
By: Mitel
Type: Analyst Report
Aragon Research evaluates 14 major providers in the intelligent unified communications and collaboration market. The report highlights AI assistants, omnichannel capabilities, and integrated communications for productivity. Key trends include intelligent agents and communication automation. Read for insights on vendors and market dynamics.
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Analyst research explores AI's future in workplace communications
By: Avaya
Type: Research Content
Aragon Research's latest Globe for Intelligent Unified Communications and Collaboration examines 14 major providers as AI transforms the industry. With intelligent assistants and agents powering UC&C platforms, omni-channel communications are crucial for business. Read the report to discover the leading providers in integrated communications.
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Jargon Buster Guide to Unified Communications
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we will explore and define some of the key elements of a UC deployment and offer some insight into some of the emerging trends that are changing the way we communicate in our working lives.
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ASEAN IT Priorities 2022: Top Observations & Trends
By: TechTarget ComputerWeekly.com
Type: eGuide
Inside this report, read more about the findings from the 2022 TechTarget/Computer Weekly's IT priorities study, as well as insights on how ASEAN enterprises are directing their IT investments and what are the main observations and trends for ASEAN in 2022.
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India IT Priorities 2022: Top Observations & Trends
By: TechTarget ComputerWeekly.com
Type: eGuide
Inside this report, read more about the findings from the 2022 TechTarget/Computer Weekly's IT priorities study, as well as insights on how Indian enterprises are directing their IT investments and what are the main observations and trends for India in 2022.
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Computer Weekly – 17 May 2022: Digitally transforming UK power networks for renewable energy
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how the UK's power networks need to be digital transformed to be ready for renewable energy – and the role of open source. Wi-Fi 6 was meant to give a boost to wireless connectivity – we examine why adoption has stalled. And we look at what a quantum datacentre might be like. Read the issue now.
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Computer Weekly – 16 May 2023: Microsoft and Google go into battle for enterprise AI
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, as developments in generative AI accelerate, Microsoft and Google have each unveiled plans around enterprise applications. Nobody doubts the importance of digital transformation – but experts say it won't work without cultural change as well. Read the issue now.
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Research content: The future of digital communication 2025
By: Soprano Design
Type: Research Content
This report examines the US enterprise communication landscape, drawing insights from over 2,000 US consumers to help business leaders navigate the balance between security, speed and personalization in their communication strategies – three pillars that define digital communication experiences today. Download it now to unlock key insights.
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February ezine: Look to the future
By: MicroScope
Type: Ezine
An issue with plenty of predictions about what the year ahead holds for the channel
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The Future of EX & CX
By: Mitel
Type: Infographic
Explore how unified communications enhance employee and customer experiences, driving loyalty. Learn about personalization, modernization, and flexible solutions that empower your workforce. Discover strategies for building trust and boosting productivity through integrated tools and cloud services. View this infographic to elevate EX and CX.
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Application Performance Management: Improving service availability
By: TechTarget ComputerWeekly.com
Type: eGuide
If it can't be measured, it can't be managed. Telemetry on applications and IT infrastructure are key to keeping applications running optimally and reducing unplanned downtime. Beyond using telemetry data to respond to abnormal events, historical data analysis can reveal more systemic issues. In this e-guide we look at trends in APM.
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New study: How AI is reshaping customer experience management
By: Avaya
Type: Forrester Research Report
AI is transforming customer experience through strategic orchestration. Companies use generative AI chatbots, agent-assist tools, and voice tech to enhance personalization while managing costs and quality. Success involves breaking data silos, phased implementation, and security-focused vendors. Read this Forrester report for AI insights in CX.
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Leading CX transformation company leveraging Apcela Arcus Connect Platform to connect customers globally
By: Apcela
Type: Case Study
This case study explores how Cyara, a leading CX transformation company, used Apcela's Arcus Connect Platform to build a global, high-performance network that improved service reliability, reduced costs, and enabled scalability to support its growing customer base. Readthe full case study to learn more about this innovative solution.
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How knowledge management enables personalized CX
By: Upland Panviva
Type: White Paper
One-size-fits-all customer service days are long gone. Customers now expect service that reflects their individual needs, delivered seamlessly across channels. Read on now to learn how your organization can deliver digital “white glove” service in an era of rising customer expectations.
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A Computer Weekly e-Guide to CRM
By: TechTarget ComputerWeekly.com
Type: eGuide
We take a look at the fundamental do's and don'ts of Customer Relationship Management. Including examples of how companies are utilizing it to their advantage and how to avoid making mistakes in the world of building bridges with your customers.
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AI and Security Redefine the Future of Server Environments brief
By: Dell Technologies & Intel
Type: ESG Research Report
When deciding on which server technology to prioritize, integrated security, hybrid cloud capability, and the ability to best support AI workloads should be part of the evaluation criteria for any new server investment in the data center or in the cloud. Download the executive summary to learn more.
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AI and Security Redefine the Future of Server Environments brief
By: Dell Technologies & Intel
Type: ESG Research Report
When deciding on which server technology to prioritize, integrated security, hybrid cloud capability, and the ability to best support AI workloads should be part of the evaluation criteria for any new server investment in the data center or in the cloud. Download the executive summary to learn more.
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The role of GenAI in elevating contact center as a service
By: Salesforce & Deloitte Digital
Type: EBRIEF
Explore how generative AI can elevate contact center experiences by managing costs, improving customer and employee satisfaction, and boosting efficiency. Learn strategies and tools to effectively implement generative AI. Read the full white paper to discover more.
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Customer experience insights guide
By: ARG, Inc.
Type: Analyst Report
According to a recent study, every year $98 billion is lost by companies failing to provide “simple” experiences that customers want. This report provides a complete breakdown of the current state of customer experience, looking at the key trends defining the modern customer’s demands. Read on to learn more.
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Computer Weekly – 27 February 2024: Microsoft's 'unfair' cloud licensing under scrutiny
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we examine claims that Microsoft's licensing policies are damaging competition in the cloud. Our latest buyer's guide asks if hybrid cloud is now CIOs' end goal, and not just an interim step on the journey. And we look at how the focus on customer experience is impacting the unified comms market. Read the issue now.
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Modernizing Storage in the AI Era
By: Dell Technologies
Type: White Paper
As organizations increasingly rely on AI, they must modernize their storage infrastructure to support AI workloads and secure their hybrid cloud environments. This white paper explores how SMBs can leverage advanced storage solutions to unlock the power of AI and improve data security. Read the executive summary to learn more.
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Modernizing Storage in the AI Era
By: Dell Technologies & Intel
Type: ESG Research Report
As SMBs increasingly rely on IT to be the leader for the business in both growth and customer engagement, the usage of storage technology that has built-in functionality to improve security and better support AI is crucial to success. Don't wait any longer to learn more.
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Modernizing Storage in the AI Era
By: Dell Technologies
Type: White Paper
As organizations increasingly rely on AI, they must modernize their storage infrastructure to support AI workloads and secure their hybrid cloud environments. This white paper explores how SMBs can leverage advanced storage solutions to unlock the power of AI and improve data security. Read the executive summary to learn more.
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Modernizing Storage in the AI Era
By: Dell Technologies & Intel
Type: ESG Research Report
As SMBs increasingly rely on IT to be the leader for the business in both growth and customer engagement, the usage of storage technology that has built-in functionality to improve security and better support AI is crucial to success. Don't wait any longer to learn more.
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Computer Weekly – 12 May 2020: Will the NHS's Covid-19 contact-tracing app work?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we get the expert reaction to find out if the NHS contact-tracing app will work. Staying close to clients is crucial through lockdown – we look at the importance of customer experience management. And one CIO explains how he implemented a digital transformation plan in two weeks. Read the issue now.
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Jargon Buster Guide to Voice over IP (VoIP)
By: TechTarget ComputerWeekly.com
Type: eGuide
In this Jargon Buster, we'll explore some key definitions around Voice over IP, and look at how VoIP fits into the wider unified communications landscape.
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New approaches to customer experience to prepare for the year ahead
By: 8x8 UKI
Type: White Paper
Customer experience is evolving into an enterprise-wide strategy, driving 3.5x revenue growth for organizations viewing it as a value center. This white paper explores overcoming system fragmentation, employee frustration, and departmental barriers by unifying CX through better tools, AI, and data consolidation. Build a sustainable CX practice.
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Building A Long-Term, Sustainable CX Practice.
By: 8x8
Type: White Paper
Customer experience is now an enterprise-wide strategy, driving 3.5x revenue growth for those viewing it as a value center, according to Accenture. Though, barriers hinder progress. Learn about the challenges in this white paper. Read on to access tips for building a sustainable CX practice.
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Simplifying Hybrid Cloud Connectivity with Aviatrix Edge
By: Aviatrix Systems
Type: Product Overview
Aviatrix Edge simplifies hybrid cloud connectivity by blending cloud networks and on-premises infrastructure. It offers advanced networking capabilities, diverse connectivity options, and high-speed encryption to provide secure, resilient, and high-performance hybrid networking. Read the solution brief to learn more.
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AI Enablement and Built-in Security Are Must-have Features in Modern Storage Environments
By: Dell Technologies & Intel
Type: ESG Research Report
As business transitions into an age defined by AI, organizations are turning to their IT leaders to modernize their storage infrastructure to serve the future of application demands. Download the eBook now to learn more.
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AI Enablement and Built-in Security Are Must-have Features in Modern Storage Environments
By: Dell Technologies
Type: ESG Research Report
As AI and hybrid cloud adoption increase, security and integration have become critical requirements for modern storage environments. Dig into this ESG report to learn how how storage must evolve to power AI workloads and enable secure, seamless hybrid cloud operations.
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AI Enablement and Built-in Security Are Must-have Features in Modern Storage Environments
By: Dell Technologies
Type: ESG Research Report
As AI and hybrid cloud adoption increase, security and integration have become critical requirements for modern storage environments. Dig into this ESG report to learn how how storage must evolve to power AI workloads and enable secure, seamless hybrid cloud operations.
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AI Enablement and Built-in Security Are Must-have Features in Modern Storage Environments
By: Dell Technologies & Intel
Type: ESG Research Report
As business transitions into an age defined by AI, organizations are turning to their IT leaders to modernize their storage infrastructure to serve the future of application demands. Download the eBook now to learn more.
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AI Enablement and Built-in Security Are Must-have Features in Modern Storage Environments
By: Dell Technologies
Type: ESG Thought Leadership eBook
As AI and hybrid cloud adoption grow, SMBs must modernize their storage to enable AI insights and address security/manageability challenges. Learn how built-in security and cloud integration are critical capabilities for today's storage environments in this white paper.
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AI and Security Redefine the Future of Server Environments eBook
By: Dell Technologies and Intel
Type: ESG Research Report
To gain insight into how server environments must evolve, Informa TechTarget's Enterprise Strategy Group surveyed 350 IT professionals worldwide who are knowledgeable about their organization's purchase process for storage, servers, and client technology solutions.
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AI and Security Redefine the Future of Server Environments eBook
By: Dell Technologies & Intel
Type: ESG Research Report
To gain insight into how server environments must evolve, Informa TechTarget's Enterprise Strategy Group surveyed 350 IT professionals worldwide who are knowledgeable about their organization's purchase process for storage, servers, and client technology solutions.
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Remote work: The value of combining HCI & VDI
By: Nerdio
Type: Product Overview
In this white paper, explore the foundational concepts of Azure Stack HCI, what it is used for, its benefits, use cases, and finally how Nerdio manages Azure Virtual Desktop (AVD) for Azure Stack HCI.
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Explore the economics of moving UC services to the cloud
By: Intermedia.Net
Type: White Paper
This white paper explores the economic factors and trade-offs as communications service providers transition from on-premises UC platforms to cloud-based UCaaS solutions. It outlines five options for CSPs and the benefits of a partner-optimized cloud approach. Read the full white paper to learn more.
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Navigating The Future Of CX: Trends, Insights And Predictions For Conversational AI In 2024
By: Boost.ai
Type: eBook
As customer expectations evolve, businesses must leverage conversational AI to enhance CX. Explore insights on trends like automation, omnichannel strategies, and responsible AI to transform your customer service. Read the white paper to discover how to deliver exceptional experiences.
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Manage hybrid cloud complexity with modernized infrastructure
By: Nutanix
Type: White Paper
Organizations face IT complexity in hybrid environments, impacting efficiency and innovation. Dell XC Plus with Nutanix offers a simplified HCI solution with streamlined operations, optimized performance for diverse workloads, built-in security, and support. Discover how this platform modernizes infrastructure and prepares for AI-driven workloads.
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SASE vs SD-WAN what's beyond security
By: Cato Networks
Type: White Paper
SASE (Secure Access Service Edge) is the next evolution of networking, converging SD-WAN, security, and cloud access into a cloud-delivered solution. Learn how SASE addresses the limitations of SD-WAN and enables secure, high-performance access for the distributed workforce. Read the full white paper.