Customer Insights: Employee Experience Testimonials
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Your guide to navigating talent challenges while reducing costs
By: ServiceNow
Type: eBook
Can your business respond to fast-evolving talent and skills challenges?
There could be a potential spiral of tech debt and app sprawl due to continued investment into digital point solutions meant to lessen these challenges. So, how do you consolidate and rationalize the technology you have, but also keep innovating?
This guide serves to dive into some of the HR and tech challenges today’s organizations have successfully overcome. Read on to learn how a unified digital platform can provide a simple, single brand experience for internal end-users, as well as how it can join up and simplify user experiences across technology silos and teams—and more.
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Empowering CIOs to lead
By: ServiceNow
Type: eBook
CIOs are increasingly vital to business strategy as technology and digital transformation become indivisible. In fact, according to the 2024 State of the CIO research, 88% of CIOs say their role is becoming more digital and innovation focused.
But delivering strategic guidance and leading change brings huge organizational challenges.
This ServiceNow Report details how adopting best practices around intelligent workflows and consolidating on an integrated platform, CIOs can focus on strategy while transforming operations.
Read now to empower IT to lead business change.
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Potential ROI of ServiceNow HR Service Delivery
By: ServiceNow
Type: Analyst Report
Intentionally designing a cohesive employee experience is the key to higher levels of engagement, productivity, and retention for new hires.
ServiceNow HR Service Delivery (HRSD) consists of a suite of applications that empowers employees to find the information they need, self-serve, and get personalized and guided support across the employee journey, all within a single portal.
In this Forrester analyst report, examine the potential return on investment (ROI) your organization may realize by deploying HR Service Delivery.
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How to Have Productive Experiences for Your Employees
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An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
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Empowering your employees to do more: CHRO’s roadmap
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For today’s businesses, managing risk and building resilience in their HR operations has never been more important. To do so, many have turned to strengthening their employee productivity and development plans. However, many can find these methods daunting. Browse this guide to learn more.
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Top challenges to a seamless employee journey
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Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.
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Deliver better HR services faster with Now Assist
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Unlock the power of GenAI to streamline HR service delivery and accelerate app development. Now Assist from ServiceNow empowers employees with self-service, boosts HR agent productivity, and simplifies custom app creation. Read this guide to discover how GenAI can transform your HR and development workflows.
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Use GenAI-powered Now Assist to empower your employees at every career stage while increasing HR productivity
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Discover how GenAI-powered Now Assist can empower your HR teams to deliver faster, more efficient services. Boost productivity, automate repetitive tasks, and enhance employee experiences. Read the e-book to learn more.
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Boost employee retention and fuel business growth with these 3 insights
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The price of dissatisfied workers is high; Gartner estimates a company of 10,000 employees stands to pay $16 million per year replacing workers who leave in search of something better. This white paper by ServiceNow outlines three steps your organization can take to strengthen your workforce and drive growth. Explore the white paper now.
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Climb To New Heights: How CHROs Can Lead the Journey
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In this e-book, discover how CHROs can lead the digital transformation journey in 3 simple steps.
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Deliver great talent development experiences to fuel business growth
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Optimize employee growth and development to drive retention and business growth. Learn how a unified career hub can help leaders make smarter talent decisions, managers empower employee growth, and employees plan their career journeys. Read the e-book for a dynamic AI-powered approach.
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The AI Platform For Business Transformation
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Explore how ServiceNow's AI-powered platform can revolutionize your business. Learn how to leverage generative AI, boost productivity, and deliver exceptional customer and employee experiences. Read the e-book to discover the power of an integrated AI platform.
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Deploying an outside application for improved onboarding
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Water utility company Scottish Water needed a way to simplify the onboarding process for new employees. Download this expert guide to see how the water utility company benefitted from using ServiceNow to reinvent how they onboard new staff.
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The 4 stages of employee experience platform evolution
By: ServiceNow
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This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success.
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Power of the Platform
By: ServiceNow
Type: White Paper
How can you empower your customers, employees, and partners with modern, consumer-grade experiences? Read on to learn how the Now Platform can help you break down silos, seamlessly connecting your people, systems and processes with enterprise-wide digital workflows while increasing speed to value.
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Drive agility and speed at scale with intelligent automation
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Discover how intelligent automation and low-code development can help your organization drive agility and speed at scale. Learn to optimize processes, empower developers, and scale innovation safely. Read the full white paper to explore these strategies.
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Elevate the Employee Experience with ESG
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Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.
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Customer expectations are changing: What to do about it
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For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
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ServiceNow Customer Insights: Customer Experience Testimonials
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Discover in this e-book how ServiceNow customers continue to persevere— do more with less—while still managing to improve customer satisfaction.
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2024 ANZ CX Intelligence Report
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Australia and New Zealand have a customer service problem – the nations are stuck on hold. Wait times have increased for the third year running – with more than 107 million hours spent on hold, up 11% from last year. To make problems worse, customers' expectations have risen to an all-time high, making it even harder for organisations to keep up.
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The Gorilla Guide to IT asset management
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Smarter approaches to asset management addresses the hidden asset cost gotchas; download this Gorilla Guide e-book to find out how.
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How IT can boost employee and customer experience initiatives
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Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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How you can keep up with the customer experience evolution
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The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
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2024 ServiceNow global survey results
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The 2024 ServiceNow Insight and Vision Report shows digital progress is stagnant, with 73% of businesses achieving less than 50% of their digital goals. ServiceNow offers a solution to break this deadlock, enhancing operations, security, and customer experiences. Download the report now to find out how you can drive your digital transformation.
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Employees and automation: Recommendations to improve employee experience
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This paper provides survey insights from 520 employees using internal shared services, such as HR and workplace services and explores how employees perceive the use of self-service tools and a centralized company portal and the impact on the wider business.
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Streamline mobile device management with next-gen workflows
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Streamline mobile device management with Samsung SDS Zero Touch Mobility (ZTM). Automate onboarding, management, and offboarding to reduce costs, enhance security, and improve employee experiences. Download this eBook to learn how ZTM can transform your enterprise mobility.
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For managers: 4 ways to improve EX and boost your employees’ growth
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Business Leaders are finding that focusing on skills, rather than jobs or degrees, strengthens your workforce with modern data and insights. This paper presents four ways that a skills-powered approach can supercharge employee growth and development.
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Revive your digital transformation with these best practices
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Struggling with your digital transformation? In this 9-page white paper, discover 4 best practices to get it back on track – from proactive planning to optimizing technology spend.
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2024 India CX Intelligence Report
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66% of customers consider taking their business elsewhere when an issue is not resolved within 3 days. This can be problematic, given the average of 3.9 days for companies to resolve a problem, and tends to lead to customers switching brands. So, what can organisations do to improve their customer service? Browse this report to learn more.
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State of IT Asset Management (ITAM)
By: ServiceNow
Type: Infographic
Reduced security risks, stronger audit performances: These are two of the many metrics that organizations leverage to measure IT asset management (ITAM) success. To discover other metrics, and to learn how to boost your ITAM program’s success, download this infographic.
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Simplify and Scale end-to-end Mobility Management with Samsung SDS
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Simplify and scale end-to-end mobility management with Samsung SDS Zero Touch Mobility for ServiceNow. Gain visibility into the entire device lifecycle, from onboarding to offboarding, with automated workflows and a single pane of glass. Download the solution brief to learn more.
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2024 Singapore CX Intelligence Report
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Your customers are fed up with long resolution times, and so are your employees. How do we fix these problems and ensure your customer base stays intact? Find out how to connect your organisation and streamline your systems with the most talked about Customer Experience report in Singapore.
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Put AI To Work For People Leverage The Power of Artificial Intelligence to Transform Business
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Discover how generative AI can transform your business processes. Learn to leverage AI for faster summarization, personalization, and better decision-making. Explore the benefits and best practices for implementing AI solutions. Read the full Analyst Report.
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ITOps & service management: The state of play in APAC
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Quick Guide to Unleashing Your Developers’ Superpowers
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Embedding AI Into Technology Strategy: 5 Steps to Impact
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In this IDC white paper, discover the 5 essential steps for effectively embedding AI into your technology strategy.
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Embedding AI Into Technology Strategy: Five Steps to Impact
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In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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How the New England Patriots Achieved HR Victory Through Paycom
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The New England Patriots deployed Paycom's HR system to manage 5K employees across states. Paycom's mobile-friendly tech improved data integrity & employee engagement, but that’s not all. In this case study, discover how Paycom is one of the Patriot’s MVPs.
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The state of IT asset management (ITAM)
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Minimized security risks and audit performance/accuracy topped the list when organizations were asked, “which business metrics are used to measure the success of your ITAM programs?” Dive into this report, “A business view of IT asset management: Current state and near-term outlook” to learn about how ITAM is evolving.
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Stronger collaboration platforms emerge as pandemic legacy
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In this e-guide: HR software had long been a relatively backward zone of enterprise software before the Covid-19 pandemic. It had been catching up, as organisations applied digital approaches drawn from customer experience to employee experience, encompassing the journey from recruitment, through working and learning, to moving up or moving on.
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ThinkBIG: How intelligent automation and GenAI fuels agility and maximizes efficiency
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Discover how intelligent automation and generative AI can fuel agility and maximize efficiency in your organization. Explore the transformative impact of these technologies on app development, productivity, and innovation. Learn how to embrace AI-powered solutions and seize the opportunity to elevate your business. Read on to learn more.
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Explore artificial intelligence in ITSM and the tool options
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Customer operations: 51-page ultimate guide
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Computer Weekly – 8 August 2023: How to improve developer productivity
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In this week's Computer Weekly, our latest buyer's guide examines the developer experience and looks at how critical it can be for productivity. The tech sector still struggles with diversity and inclusion – we ask what's standing in the way of ethnic minorities making it to the top. Read the issue now.
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Artificial intelligence in ITSM: Finding the right tools for you
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Why integration and automation are two sides of the same coin
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For a while now, organisations have been approaching integration and automation separately. But according to Allan Teng, Workato's managing director, that should not be the case. In this interview, learn about Workato's integration-led approach towards automation and why it makes sense for organisations.
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ServiceNow clinches the 2023 SaaS CSAT Award for Field Service Management, per IDC. Leading in customer satisfaction in the SaaS Path Survey, it outperforms in FSM with a trusted brand, easy implementation, and superior features. With 59% of firms upping FSM investment, the full IDC report details ServiceNow's top-tier solution.
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How to choose an HR software system: A complete guide
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An HR system is one of the most important purchases an organization makes. Nowadays, the stakes couldn't be higher. The market for HR tools has exploded, and people management has become an urgent priority. In this e-guide, learn all the key steps to identify your needs and pinpoint the features that matter most.
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In this month's CW EMEA, we look at generative AI, which Accenture claims is the next big thing in enterprise IT. We also look at a demo of multi-supplier non-real-time RAN optimisation, a Ryder Cup tech testbed, and how Zurich Insurance has cut the time it takes to develop ServiceNow apps. Read the issue now.