How to create a risk-aware defense
By: ServiceNow View more from ServiceNow >>
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Boost IT productivity and employee experiences with generative AI
By: ServiceNow and CRI Advantage
Type: White Paper
The advent of generative AI (GenAI) is transforming IT operations and service management. This white paper explores how ServiceNow's Now Assist solution helps enterprises leverage GenAI to boost productivity and enhance experiences.
Discover how ServiceNow's GenAI approach builds trust and accelerates value delivery.
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Streamline customer service with AI-powered tools: A guide
By: ServiceNow and DXC
Type: eGuide
As customer expectations rise, companies seek ways to streamline service experiences and boost productivity. The solution is generative AI (GenAI) powered by ServiceNow's Now Assist.
Now Assist enables organizations to:
- Reduce customer effort and increase satisfaction through intelligent self-service
- Boost agent productivity by automating tasks and speeding resolution times
- Empower field technicians with work order summarization and data access
- Accelerate app development and automation with low-code tools
Dig into this guide to learn more and discover how you can leverage GenAI to understand context, synthesize information, and generate content, transforming business operations.
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Streamline Customer Service Experiences With Now Assist
By: ServiceNow and CRI Advantage
Type: eBook
The advent of generative AI (GenAI) has revolutionized customer service, enabling organizations to streamline experiences and boost productivity. This e-book explores how ServiceNow's Now Assist, powered by GenAI, can transform customer service, field service, and application development.
Key highlights:
- Enhance customer self-service and agent productivity with Now Assist's ability to understand context and generate personalized responses
- Empower field service technicians with work order summarization and access to customer data, improving first-visit resolution
- Accelerate app development and automation through Now Assist's code generation
Read the e-book now to unlock GenAI's potential.
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How to build a risk-informed, resilient business
By: ServiceNow and IBM
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Embrace risk and build a resilient business. Learn how to identify, manage, and leverage risks to drive innovation and success with ServiceNow's integrated risk management solutions. Read the eBook to discover how to make the most of change and uncertainty.
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Use GenAI-powered Now Assist to empower your employees at every career stage while increasing HR productivity
By: ServiceNow
Type: eBook
Discover how GenAI-powered Now Assist can empower your HR teams to deliver faster, more efficient services. Boost productivity, automate repetitive tasks, and enhance employee experiences. Read the e-book to learn more.
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Accelerate HR services with AI-powered Now Assist
By: ServiceNow and DXC
Type: eGuide
Unlock the power of GenAI to streamline HR service delivery and accelerate app development. Now Assist from ServiceNow empowers employees with self-service, boosts HR agent productivity, and simplifies custom app creation. Read this guide to discover how GenAI can transform your HR and development workflows.
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Modernize ERP Systems And Accelerate Transformation
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Your ERP is among your business's most critical assets, but it isn't the easiest to maintain or modernize. In this eBook, learn how ServiceNow and their partners can help you overcome the challenges associated with ERP innovation at any scale.
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3 steps to achieve digital business readiness with IT services
By: ServiceNow
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In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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Beware the AI proof of concept doom loop
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In this IDC white paper, discover the 5 essential steps for effectively embedding AI into your technology strategy.
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Beware the AI proof of concept doom loop
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In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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NNL CXO Modernize IT services and operations with AI
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Modernize IT services and operations with AI to boost productivity across your organization. Discover how AI and GenAI can empower IT service agents, operators, and general employees to achieve new levels of efficiency and innovation. Read the white paper to learn more.
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3 critical steps to managing technology spend and risk
By: ServiceNow
Type: eBook
In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.
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Potential ROI of ServiceNow HR Service Delivery
By: ServiceNow
Type: Analyst Report
Intentionally designing a cohesive employee experience is the key to higher levels of engagement, productivity, and retention for new hires. In this Forrester analyst report, examine the potential return on investment (ROI) your organization may realize by deploying HR Service Delivery.
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How to manage the "Chaos of Connectivity" & the compliance issues at hand
By: webMethods + StreamSets
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Businesses face a "Chaos of Connectivity" as they rapidly expand their technology stacks without integration plans, leading to security, compliance, and productivity risks. Learn how to overcome these challenges and manage the chaos in this white paper.
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A Chaos of Connectivity is Putting Businesses At Risk
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Type: White Paper
Businesses face a "Chaos of Connectivity" as they rapidly expand their technology stacks without integration plans, leading to security, compliance, and productivity risks. Learn how to overcome these challenges and manage the chaos in this white paper.
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4 Ways to Get Your Digital Transformation Back on Track
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Struggling with your digital transformation? In this 9-page white paper, discover 4 best practices to get it back on track – from proactive planning to optimizing technology spend.
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How much could you save with ServiceNow SPM?
By: ServiceNow
Type: Forrester Total Economic Impact Report
Strategic portfolio management (SPM) allows organizations to gather their enterprise-wide documentation into a single platform for easier access. Forrester Total Economic Impact Study looks at ServiceNow SPM, using real-world use cases and statistics to provide an accurate estimate of the economics you can expect. Read on to learn more.
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3 Capabilities You Need to Modernize Enterprise Asset Management
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In this e-book, discover the 3 capabilities your organization needs to modernize your enterprise asset management.
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3 Stages for Optimizing IT Services and Operations
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In this guide, discover a practical, 3-stage approach for automating and optimizing IT services and operations on a single cloud platform, giving you the ability to govern all things IT while efficiently delivering extraordinary technology experiences.
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Best practices in cloud spend management
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Type: White Paper
FinOps teams need to align tech efforts with budget limits. ServiceNow Cloud Cost Management offers a unified platform to monitor hybrid cloud expenses, budget effectively, optimize resources, and deactivate unused services. Discover how to enhance your cloud efficiency and expenditure by reading the full content.
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Catalyst For Change: Key Allies for Employee and Customer Experience Initiatives
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Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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How can you maintain control of IT assets and costs?
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Enabling flexible, resilient IT doesn’t necessarily mean spending more money. In fact, it can mean cutting costs. Explore this white paper to discover 5 ways that you can reduce your IT asset costs and optimize your IT operations.
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Unleash Productivity Across The Enterprise With GenAl
By: ServiceNow and CRI Advantage
Type: eBook
Discover how generative AI can boost productivity across your enterprise. Learn how to leverage ServiceNow's GenAI capabilities to automate workflows, transform employee and customer experiences, and accelerate business agility. Read the e-book to unlock the full potential of GenAI.
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Unleash productivity across your enterprise with generative AI
By: ServiceNow
Type: eBook
Before you can unlock the benefits of GenAI, you first must answer the question: How do I incorporate GenAI into my IT estate? Download this e-book to find out.
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Are you merely tracking assets—or are you maximizing their full value?
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Read this e-book to see how you can automate your hardware asset management to maximize the value of your current technology investments and help your IT teams become a strategic business partner.
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5 Ways to Reduce Costs with Strategic Portfolio Management
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Too many organizations are not generating satisfactory returns on their strategic investments. They are leaving opportunity and money on the table, and their competitors couldn’t be happier. In this e-book, learn how the ServiceNow Now platform can help your organization make sure no opportunities are left on the table.
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ServiceNow Customer Insights: Customer Experience Testimonials
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Discover in this e-book how ServiceNow customers continue to persevere— do more with less—while still managing to improve customer satisfaction.
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Unify IT services and operations on a single cloud platform to reduce costs, scale for growth, and deliver extraordinary experiences that drive better business outcomes. Read this white paper to discover a 3-stage approach for optimizing IT services and operations.
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Ascending to new hiring heights: Using a skills-based approach
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Innovate with automation: Customer success stories
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This collection of customer success stories explores how organizations across industries used Red Hat Ansible Automation Platform to address challenges, boost efficiency, and drive innovation. Learn how automation can help your organization unify people, processes, and technology. Read the success stories.
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PAM buyer’s guide
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Priviliged access management (PAM) was built for a time when it was easy to manage the privileges of a select few, but times have changed. This buyer’s guide analyzes the offerings of legacy PAM players and identifies where their shortcomings can expose enterprises to business and security risks. Read on to learn more.
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Tanium & ServiceNow deliver asset management peace of mind
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Type: eBook
99% of organizations using CMDB tooling that do not confront configuration item data quality gaps will experience visible business disruptions according to Gartner. So, how can you level-up your CMDB? Browse this e-book to discover how Tanium and ServiceNow deliver asset management peace of mind and can improve your CMDB.
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Customer expectations are changing: What to do about it
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For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
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How to optimize spend, mitigate risks, and deliver success
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In this product overview you'll find out how you can optimize technology spend and mitigate risk with a single platform for managing applications, hardware, software, and cloud. Read the full product overview now to learn more.
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Project Portfolio Management 101
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The most effective way to thrive through unprecedented change is to get ahead of it. Read this e-book to learn how you can transform your digital operations and maximize ROI by enabling effective project and portfolio management on a single platform.
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Why high-performing organizations prioritize flexible delivery
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In this analyst report, find out why hybrid approaches have become king in the modern workplace… and why flexible delivery is becoming the difference maker for leading organizations.
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Making Employee Journeys Unforgettable
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Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.
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Your checklist for generative AI field service use cases
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AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
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Smarter approaches to asset management addresses the hidden asset cost gotchas; download this Gorilla Guide e-book to find out how.
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Eliminate shadow IT costs & protect revenue with ITAM
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Zero Trust + AI Secure and Optimize Your Organization
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Dive into this white paper for your 3-step roadmap for driving critical outcomes across your organization by adopting SPM as a strategic fulcrum.
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Achieve a 399% ROI with ServiceNow Field Service Management
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Discover in this Forrester Consulting Total Economic Impact analyst report the potential return on investment (ROI) your organization may realize by deploying ServiceNow FSM, and how you may see an increase of up to 16% in your field service efficiency rate.
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2024 India CX Intelligence Report
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66% of customers consider taking their business elsewhere when an issue is not resolved within 3 days. This can be problematic, given the average of 3.9 days for companies to resolve a problem, and tends to lead to customers switching brands. So, what can organisations do to improve their customer service? Browse this report to learn more.
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IT asset tracking: Why having all the data won't suffice
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Explore in this e-book the kind of data you need to see all your software, hardware, and cloud-based assets – as well as cloud resources that are often overlooked.
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Creating And Delivering an Outcome-Driven Portfolio
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Computer Weekly – 30 January 2018: Davos debates global tech risks
By: TechTarget ComputerWeekly.com
Type: eBook
In this week's Computer Weekly, world leaders at Davos discussed the growing reliance on technology and how to tackle the political and economic threats of the digital age. Our latest buyer's guide examines mobile app development. And we look at the biggest challenges facing CIOs in 2018. Read the issue now.