CX Trends: Customer Service Insights in the GenAI Era
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NNL CXO Customer Experience (CX) Trends: Executive Insights - Exploring the Untapped Power of GenAI in Customer Service
By: ServiceNow
Type: Research Content
71% of B2B customers think GenAI will benefit CX. But how can you ensure you’re adding real value to customer service experiences? Read this ebook to learn how CX leaders can unleash the full potential of AI and GenAI. You’ll see how GenAI can help you reduce strain on customer service agents, while lowering costs.
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5 customer experience revelations for the GenAI era
By: ServiceNow
Type: eBook
No matter how good your product or service, the quality of your overall customer experience is what can make or break your bottom line.
Although organizations are making progress toward delivering better customer service experiences by investing in people, processes, and technology, the ServiceNow Customer Experience (CX) Trends Survey shows there’s still significant room for improvement.
Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.
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Customer Experience (CX) Trends: First edition - Customer service insights in the GenAI era
By: ServiceNow
Type: Research Content
In a rapidly evolving business environment, understanding CX trends and overcoming associated challenges has become crucial for organizations.
To gain insights, a comprehensive Customer Experience survey was conducted globally, targeting both the practitioner and the consumer, with the goal to explore the current state of CX, identify emerging trends and highlight key challenges faced by businesses in delivering exceptional customer experiences.
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