The Total Economic Impact™ Of ServiceNow Field Service Management
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How to reduce field service costs with increased efficiency
By: ServiceNow
Type: eBook
Your field service organization plays a crucial role in shaping your overall service experience. But consistency can be difficult, especially when your team may face:
- Outdated systems that are expensive to maintain
- Fragmented solutions hindering collaboration
- Frustrated employees burdened by manual processes
- And more.
Fortunately, ServiceNow Field Service Management (FSM) may just be the right solution for your organization to overcome these obstacles.
Discover in this e-book how ServiceNow FSM can help your organization simplify and streamline your field service operations, delivering transparency and real-time visibility to employees, third-party contractors, and customers.
These are also closely related to: "The Total Economic Impact™ Of ServiceNow Field Service Management"
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Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
When thinking about moving from a reactive field service model to a proactive one, most people jump to the Internet of Things (IoT) and outcome-based services. But it’s important to first create an operationally efficient foundation that benefits both customers and employees.
ServiceNow’s platform aids this shift, connecting people, processes, and data for efficient service. It automates workflows, provides mobile tools for technicians, optimizes scheduling, prevents asset downtime, and offers customer self-service portals.
For insights on achieving proactive service with ServiceNow and 5 priorities for implementing strong field service, read this e-book.
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And the SaaS CSAT award goes to…
By: ServiceNow
Type: Analyst Report
ServiceNow clinched the IDC 2023 SaaS CSAT Award for Field Service Management, topping customer satisfaction in IDC's SaaS Path Survey. Excelling in 23 metrics, including implementation ease, innovation speed, and data security, ServiceNow leads in FSM.
Of customers surveyed, 59% plan to up their FSM spend, eyeing new features and services. While half confirmed their FSM app's value matched the price, 27% disagreed, suggesting vendors enhance ecosystems and integration.
IDC's awards reflect SaaS excellence in 23 fields, based on 37 user satisfaction metrics. ServiceNow's win underscores its prowess in delivering FSM solutions.
Access the full IDC report to learn more details.
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SaaS ERP mushrooms during Covid crisis, up to a point
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