5 priorities for implementing strong service foundations
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ServiceNow Field Service Management Use Cases
By: ServiceNow
Type: eBook
Your field service organization plays a crucial role in shaping your overall service experience. But consistency can be difficult, especially when your team may face:
- Outdated systems that are expensive to maintain
- Fragmented solutions hindering collaboration
- Frustrated employees burdened by manual processes
- And more.
Fortunately, ServiceNow Field Service Management (FSM) may just be the right solution for your organization to overcome these obstacles.
Discover in this e-book how ServiceNow FSM can help your organization simplify and streamline your field service operations, delivering transparency and real-time visibility to employees, third-party contractors, and customers.
These are also closely related to: "5 priorities for implementing strong service foundations"
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Achieve a 399% ROI with ServiceNow Field Service Management
By: ServiceNow
Type: Analyst Report
With ServiceNow Field Service Management (FSM), companies from a wide range of industries have optimized field service across the full end-to-end equipment lifecycle. But for organizations first looking at ServiceNow FSM, there are of course the usual concerns. Are companies really seeing a 399% ROI? How difficult is the adoption process?
Discover in this Forrester Consulting Total Economic Impact analyst report the potential return on investment (ROI) your organization may realize by deploying ServiceNow FSM, and how you may see an increase of up to 16% in your field service efficiency rate.
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ServiceNow Customer Insights: Customer Experience Testimonials
By: ServiceNow
Type: eBook
Nearly 40% of the CEOs in the world today think that their companies will no longer be viable in 10 years if they don’t radically change course now. And digitizing their future is the number one thing on their minds.
Today’s business environment is forcing organizations to boost efficiencies and lower costs, as they also differentiate and remain competitive to meet rising expectations from consumers and business customers.
Discover in this e-book how ServiceNow customers continue to persevere— do more with less—while still managing to improve customer satisfaction.
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Your checklist for generative AI field service use cases
By: ServiceNow
Type: Webcast
AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
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Streamline customer service with AI-powered tools: A guide
By: ServiceNow and DXC
Type: eGuide
Generative AI (GenAI) can streamline customer service, field operations, and app development. Access this guide to learn how Now Assist by ServiceNow can reduce manual effort, improve productivity, and enhance experiences for customers and employees.
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Streamline Customer Service Experiences With Now Assist
By: ServiceNow and CRI Advantage
Type: eBook
Discover how ServiceNow's GenAI-powered Now Assist can streamline customer service, field service, and app development. Learn to automate tedious tasks, boost agent productivity, and deliver personalized experiences. Read the e-book to see how GenAI can transform your business.
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And the SaaS CSAT award goes to…
By: ServiceNow
Type: Analyst Report
ServiceNow clinches the 2023 SaaS CSAT Award for Field Service Management, per IDC. Leading in customer satisfaction in the SaaS Path Survey, it outperforms in FSM with a trusted brand, easy implementation, and superior features. With 59% of firms upping FSM investment, the full IDC report details ServiceNow's top-tier solution.
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Customer Experience Trends: Customer Service Insights in The GenAI Era
By: ServiceNow
Type: eBook
Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.
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Power of the Platform
By: ServiceNow
Type: White Paper
How can you empower your customers, employees, and partners with modern, consumer-grade experiences? Read on to learn how the Now Platform can help you break down silos, seamlessly connecting your people, systems and processes with enterprise-wide digital workflows while increasing speed to value.
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Customer expectations are changing: What to do about it
By: ServiceNow
Type: eBook
For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
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Deliver seamless experiences & optimize field service costs: A how-to e-book
By: ServiceNow
Type: Video
Schiedt & Bachmann is a leading parking solutions provider but needed to scale up its digital services as it expanded its global subsidiaries and needed to manage 5,000 customers and almost 11,000 car parks worldwide. Watch how ServiceNow and Schiedt & Bachmann made it all happen in this short video.
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Field Service News Essays and FAQs for Service Leaders
By: ServiceNow
Type: White Paper
Technicians’ soft skills become vital with increased customer interaction, servitization's success hinges on transparency and collaboration, and data-driven approaches are key. Read this white paper to understand current field service trends, FAQs, and expectations.
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Customer operations: 51-page ultimate guide
By: ServiceNow
Type: eBook
Customers want answers to their issues and requests yesterday. So, how can you empower your teams to deliver proactive service? Check out “Customer Operations for Dummies, 2nd ServiceNow Special Edition,” your guide for fueling seamless customer experiences.
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Xerox Embraces Innovation to Transform Service Delivery for Customers
By: ServiceNow
Type: Case Study
With a long history of innovation, Xerox continuously strives to enhance the service its technicians provide. Discover in this case study why Xerox trusted ServiceNow to help them to transform service delivery for customers.
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Xerox embraces ServiceNow to transform service delivery for customers
By: ServiceNow
Type: Case Study
Working with ServiceNow and CareAR, Xerox has transformed its field service management. Xerox has reduced the number of trips technicians need to take out in the field by 50% by leveraging AR technology that enables customers to solve issues themselves. Watch this video to learn more about the partnership.
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Deliver better HR services faster with Now Assist
By: ServiceNow
Type: eBook
Discover how GenAI-powered Now Assist can empower your HR teams to deliver faster, more efficient services. Boost productivity, automate repetitive tasks, and enhance employee experiences. Read the e-book to learn more.
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Accelerate HR services with AI-powered Now Assist
By: ServiceNow and DXC
Type: eGuide
Unlock the power of GenAI to streamline HR service delivery and accelerate app development. Now Assist from ServiceNow empowers employees with self-service, boosts HR agent productivity, and simplifies custom app creation. Read this guide to discover how GenAI can transform your HR and development workflows.
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Unlock Productivity Across IT with Generative AI Insights
By: ServiceNow and NTT Data
Type: eBook
Discover how GenAI-powered Now Assist can boost IT productivity and create better employee experiences. Learn how to free your teams to focus on innovation, streamline IT operations, and accelerate app development. Read the white paper to learn more.
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Ignite productivity across IT with Now Assist
By: ServiceNow and CRI Advantage
Type: White Paper
Discover how ServiceNow's Now Assist can boost IT productivity and employee experiences with GenAI-powered solutions for service management, operations, portfolio management, and app development. Learn how to accelerate innovation and drive real business value. Read the white paper to learn more.
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Streamline enterprise mobility management with a single platform
By: ServiceNow and Samsung
Type: Product Overview
Simplify and scale end-to-end mobility management with Samsung SDS Zero Touch Mobility for ServiceNow. Gain visibility into the entire device lifecycle, from onboarding to offboarding, with automated workflows and a single pane of glass. Download the solution brief to learn more.
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Impact of remote monitoring on edge computing & data centers
By: Schneider Electric
Type: White Paper
Digital remote monitoring services are transforming edge computing and data centers. New technologies like AI and machine learning enable proactive maintenance, reduced downtime, lower costs. Read this analyst report to learn requirements of next-gen monitoring platforms. Access the full report to optimize operations.
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4 ways you can drive employee development success
By: ServiceNow
Type: White Paper
Business Leaders are finding that focusing on skills, rather than jobs or degrees, strengthens your workforce with modern data and insights. This paper presents four ways that a skills-powered approach can supercharge employee growth and development.
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CW EMEA – October 2023: Prepare for AI explosion
By: TechTarget ComputerWeekly.com
Type: Ezine
In this month's CW EMEA, we look at generative AI, which Accenture claims is the next big thing in enterprise IT. We also look at a demo of multi-supplier non-real-time RAN optimisation, a Ryder Cup tech testbed, and how Zurich Insurance has cut the time it takes to develop ServiceNow apps. Read the issue now.
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Are your strategic investments leaving money on the table? 5 ways to tell
By: ServiceNow
Type: eBook
Too many organizations are not generating satisfactory returns on their strategic investments. They are leaving opportunity and money on the table, and their competitors couldn’t be happier. In this e-book, learn how the ServiceNow Now platform can help your organization make sure no opportunities are left on the table.
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ITOps & service management: The state of play in APAC
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.
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How you can reduce customer churn by 38% with ServiceNow
By: ServiceNow
Type: White Paper
Discover in this white paper how the Now Platform can help you reduce customer service costs while delivering seamless experiences by connecting your teams, systems, and digital workflows on a single platform
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IT Asset Discovery: From Visibility to Workflow
By: ServiceNow
Type: eBook
Explore in this e-book the kind of data you need to see all your software, hardware, and cloud-based assets – as well as cloud resources that are often overlooked.
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Cost savings and productivity benefits enabled by HR Service Delivery
By: ServiceNow
Type: Analyst Report
Intentionally designing a cohesive employee experience is the key to higher levels of engagement, productivity, and retention for new hires. In this Forrester analyst report, examine the potential return on investment (ROI) your organization may realize by deploying HR Service Delivery.
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Using AIOps to grow your business with 24/7 resilience
By: ServiceNow
Type: eBook
How can you ensure your existing IT services run smoothly 24/7, to help your business grow? Read this guide to learn how AI-powered service operations can help you get the most out of your existing IT investments, to deliver extraordinary IT experiences for employees, boost revenue, reduce costs, speed innovation, and transform your business.
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The Need for Evolution in the Customer Service Experience
By: ServiceNow
Type: White Paper
The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
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Computer Weekly - 16 February 2021: How Covid-19 has hit IT salaries and job prospects
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our salary survey reveals the impact of the coronavirus pandemic on IT professionals' wages and job security. A potentially deadly cyber attack on a US water plant highlight the risks to critical infrastructure. And we find out how NHS Scotland is using tech to support its vaccine roll-out. Read the issue now.
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The total economic impact of customer service management platforms
By: ServiceNow
Type: Analyst Report
Organizations are looking for solutions that can help them improve employee and customer satisfaction while also retaining business and realizing new opportunities. However, when searching for systems, many struggle to understand the benefits, costs, and risks, as well as the financial impact of the investment. Access this report to learn more.
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How IT can boost employee and customer experience initiatives
By: ServiceNow
Type: eBook
Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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Strategies to get your digital transformation back on track
By: ServiceNow
Type: White Paper
Struggling with your digital transformation? In this 9-page white paper, discover 4 best practices to get it back on track – from proactive planning to optimizing technology spend.
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Embedding AI Into Technology Strategy: Five Steps to Impact
By: ServiceNow
Type: White Paper
In this IDC white paper, discover the 5 essential steps for effectively embedding AI into your technology strategy.
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Beware the AI proof of concept doom loop
By: ServiceNow
Type: Analyst Report
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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Dispelling the top AI misperceptions for IT services
By: ServiceNow and IBM
Type: White Paper
Modernize IT services and operations with AI to boost productivity across your organization. Discover how AI and GenAI can empower IT service agents, operators, and general employees to achieve new levels of efficiency and innovation. Read the white paper to learn more.
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Modernize IT services and operations with AI to boost productivity
By: ServiceNow and NTT Data
Type: White Paper
AI is transforming IT services and operations, unlocking new efficiencies and productivity. Learn how to leverage AI and generative AI to empower IT service agents, operators, and employees, driving business outcomes across your organization. Read the white paper to discover unique ways to use automation to improve efficiency and productivity.
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Boost productivity with unified service operations
By: Service Now x Agineo
Type: eBook
This eBook explores how modern, unified, and automated service operations can empower teams, improve service availability, and drive business impact. Learn how to unlock innovation and deliver extraordinary technology experiences. Read the full eBook today.
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How to use augmented reality to transform your field service
By: TeamViewer
Type: eBook
In this e-book, you’ll discover how real-time synchronicity can improve field service operations. You’ll also find out how augmented reality-enabled platforms can empower field technicians with remote expert assistance, providing step-by-step workflows on wearable devices to boost knowledge retention, safety, and compliance. Read on to learn more.
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3 critical steps to managing technology spend and risk
By: ServiceNow
Type: eBook
In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.
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Optimize IT services and operations for digital-first growth
By: ServiceNow
Type: eBook
In this guide, discover a practical, 3-stage approach for automating and optimizing IT services and operations on a single cloud platform, giving you the ability to govern all things IT while efficiently delivering extraordinary technology experiences.
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3 Stages For Optimizing It Services And Operations
By: Service Now x Agineo
Type: eBook
Unify IT services and operations on a single cloud platform to reduce costs, scale for growth, and deliver extraordinary experiences that drive better business outcomes. Read this white paper to discover a 3-stage approach for optimizing IT services and operations.
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From Challenge to Opportunity: Navigating Talent Costs
By: ServiceNow
Type: eBook
This guide serves to dive into some of the HR and tech challenges today’s organizations have successfully overcome. Read on to learn how a unified digital platform can provide a simple, single brand experience for internal end-users, as well as how it can join up and simplify user experiences across technology silos and teams—and more.
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Tanium & ServiceNow deliver asset management peace of mind
By: Tanium
Type: eBook
99% of organizations using CMDB tooling that do not confront configuration item data quality gaps will experience visible business disruptions according to Gartner. So, how can you level-up your CMDB? Browse this e-book to discover how Tanium and ServiceNow deliver asset management peace of mind and can improve your CMDB.
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You’re ready to get started with GenAI…but how?
By: ServiceNow
Type: eBook
In this e-book, you'll discover how generative AI can unleash productivity across your enterprise, from automating IT service workflows to boosting developer productivity. You'll also learn the three-stage approach to harnessing GenAI's power on the Now Platform. Read on now to explore the transformative impact of GenAI.
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Unleash productivity across the enterprise with GenAI
By: ServiceNow
Type: eBook
Before you can unlock the benefits of GenAI, you first must answer the question: How do I incorporate GenAI into my IT estate? Download this e-book to find out.
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Unleash productivity across the enterprise with generative AI
By: ServiceNow and CRI Advantage
Type: eBook
Discover how generative AI can boost productivity across your enterprise. Learn how to leverage ServiceNow's GenAI capabilities to automate workflows, transform employee and customer experiences, and accelerate business agility. Read the e-book to unlock the full potential of GenAI.
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The Essential Guide To Growing Your Business With Managed Power Services
By: Schneider Electric
Type: eBook
This eBook from Schneider Electric guides IT solution providers on adding managed power services to increase revenue. Learn how to leverage software tools for remote monitoring and management of critical infrastructure. Read now to future-proof your business.
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Journey to modernizing IT services and operations
By: ServiceNow
Type: White Paper
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.