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Driving success in field service with AI innovation

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Streamline customer service with AI-powered Now Assist

By: ServiceNow and CRI Advantage

Type: eBook

The advent of generative AI (GenAI) has revolutionized customer service, enabling organizations to streamline experiences and boost productivity. This e-book explores how ServiceNow's Now Assist, powered by GenAI, can transform customer service, field service, and application development.

Key highlights:

  • Enhance customer self-service and agent productivity with Now Assist's ability to understand context and generate personalized responses
  • Empower field service technicians with work order summarization and access to customer data, improving first-visit resolution
  • Accelerate app development and automation through Now Assist's code generation

Read the e-book now to unlock GenAI's potential.

These are also closely related to: "Driving success in field service with AI innovation"

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    Streamline customer service with AI-powered Now Assist

    By: ServiceNow and DXC

    Type: eGuide

    As customer expectations rise, companies seek ways to streamline service experiences and boost productivity. The solution is generative AI (GenAI) powered by ServiceNow's Now Assist.

    Now Assist enables organizations to:

    • Reduce customer effort and increase satisfaction through intelligent self-service
    • Boost agent productivity by automating tasks and speeding resolution times
    • Empower field technicians with work order summarization and data access
    • Accelerate app development and automation with low-code tools

    Dig into this guide to learn more and discover how you can leverage GenAI to understand context, synthesize information, and generate content, transforming business operations.

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    ServiceNow Customer Insights: Customer Experience Testimonials

    By: ServiceNow

    Type: eBook

    Nearly 40% of the CEOs in the world today think that their companies will no longer be viable in 10 years if they don’t radically change course now. And digitizing their future is the number one thing on their minds.

    Today’s business environment is forcing organizations to boost efficiencies and lower costs, as they also differentiate and remain competitive to meet rising expectations from consumers and business customers.

    Discover in this e-book how ServiceNow customers continue to persevere— do more with less—while still managing to improve customer satisfaction.

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