Swiss Federal Railways puts customer service on the right track
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How to break down data silos with the Now Platform
By: ServiceNow
Type: White Paper
Platform owners must constantly prioritize their resources across the enterprise. Chances are that you have had to place high importance on platform maintenance, routine changes, modifying existing apps and managing catalog items all the while restricted to prioritizing outcomes for a specific service or a small number of apps.
How can you empower your customers, employees, and partners with modern, consumer-grade experiences?
Read on to learn how the Now Platform can help you break down silos, seamlessly connecting your people, systems and processes with enterprise-wide digital workflows while increasing speed to value.
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5 Priorities for Implementing Strong Field Service Foundations
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Type: eBook
When thinking about moving from a reactive field service model to a proactive one, most people jump to the Internet of Things (IoT) and outcome-based services. But it’s important to first create an operationally efficient foundation that benefits both customers and employees.
ServiceNow’s platform aids this shift, connecting people, processes, and data for efficient service. It automates workflows, provides mobile tools for technicians, optimizes scheduling, prevents asset downtime, and offers customer self-service portals.
For insights on achieving proactive service with ServiceNow and 5 priorities for implementing strong field service, read this e-book.
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Achieve a 399% ROI with ServiceNow Field Service Management
By: ServiceNow
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With ServiceNow Field Service Management (FSM), companies from a wide range of industries have optimized field service across the full end-to-end equipment lifecycle. But for organizations first looking at ServiceNow FSM, there are of course the usual concerns. Are companies really seeing a 399% ROI? How difficult is the adoption process?
Discover in this Forrester Consulting Total Economic Impact analyst report the potential return on investment (ROI) your organization may realize by deploying ServiceNow FSM, and how you may see an increase of up to 16% in your field service efficiency rate.
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ServiceNow Field Service Management Use Cases
By: ServiceNow
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Discover in this e-book how ServiceNow FSM can help your organization simplify and streamline your field service operations, delivering transparency and real-time visibility to employees, third-party contractors, and customers.
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Streamline customer service with AI-powered Now Assist
By: ServiceNow and DXC
Type: eGuide
Generative AI (GenAI) can streamline customer service, field operations, and app development. Access this guide to learn how Now Assist by ServiceNow can reduce manual effort, improve productivity, and enhance experiences for customers and employees.
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Streamline customer service with AI-powered Now Assist
By: ServiceNow and CRI Advantage
Type: eBook
Discover how ServiceNow's GenAI-powered Now Assist can streamline customer service, field service, and app development. Learn to automate tedious tasks, boost agent productivity, and deliver personalized experiences. Read the e-book to see how GenAI can transform your business.
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Navigate the Era of New Customer Expectations
By: ServiceNow
Type: eBook
For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
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Customer operations: 51-page ultimate guide
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Type: eBook
Customers want answers to their issues and requests yesterday. So, how can you empower your teams to deliver proactive service? Check out “Customer Operations for Dummies, 2nd ServiceNow Special Edition,” your guide for fueling seamless customer experiences.
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Your checklist for generative AI field service use cases
By: ServiceNow
Type: Webcast
AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
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Who won the SaaS award for field service management?
By: ServiceNow
Type: Analyst Report
ServiceNow clinches the 2023 SaaS CSAT Award for Field Service Management, per IDC. Leading in customer satisfaction in the SaaS Path Survey, it outperforms in FSM with a trusted brand, easy implementation, and superior features. With 59% of firms upping FSM investment, the full IDC report details ServiceNow's top-tier solution.
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Boost IT productivity and employee experiences with generative AI
By: ServiceNow and CRI Advantage
Type: White Paper
Discover how ServiceNow's Now Assist can boost IT productivity and employee experiences with GenAI-powered solutions for service management, operations, portfolio management, and app development. Learn how to accelerate innovation and drive real business value. Read the white paper to learn more.
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Deliver better HR services faster with Now Assist
By: ServiceNow
Type: eBook
Discover how GenAI-powered Now Assist can empower your HR teams to deliver faster, more efficient services. Boost productivity, automate repetitive tasks, and enhance employee experiences. Read the e-book to learn more.
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Deliver better HR services faster with Now Assist
By: ServiceNow and DXC
Type: eGuide
Unlock the power of GenAI to streamline HR service delivery and accelerate app development. Now Assist from ServiceNow empowers employees with self-service, boosts HR agent productivity, and simplifies custom app creation. Read this guide to discover how GenAI can transform your HR and development workflows.
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Supercharging Employee Growth and Development
By: ServiceNow
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Business Leaders are finding that focusing on skills, rather than jobs or degrees, strengthens your workforce with modern data and insights. This paper presents four ways that a skills-powered approach can supercharge employee growth and development.
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2024 ServiceNow Insight and Vision Report
By: ServiceNow and NTT Data
Type: Research Content
The 2024 ServiceNow Insight and Vision Report shows digital progress is stagnant, with 73% of businesses achieving less than 50% of their digital goals. ServiceNow offers a solution to break this deadlock, enhancing operations, security, and customer experiences. Download the report now to find out how you can drive your digital transformation.
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Embedding AI Into Technology Strategy: Five Steps to Impact
By: ServiceNow
Type: Analyst Report
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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Beware the AI proof of concept doom loop
By: ServiceNow
Type: White Paper
In this IDC white paper, discover the 5 essential steps for effectively embedding AI into your technology strategy.
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Business Value of ServiceNow Customer Service Management
By: ServiceNow
Type: White Paper
Discover in this white paper how the Now Platform can help you reduce customer service costs while delivering seamless experiences by connecting your teams, systems, and digital workflows on a single platform
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IT Asset Discovery: From Visibility to Workflow
By: ServiceNow
Type: eBook
Explore in this e-book the kind of data you need to see all your software, hardware, and cloud-based assets – as well as cloud resources that are often overlooked.
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The 3 steps to better optimizing your IT operations
By: ServiceNow
Type: eBook
In this guide, discover a practical, 3-stage approach for automating and optimizing IT services and operations on a single cloud platform, giving you the ability to govern all things IT while efficiently delivering extraordinary technology experiences.
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3 Stages For Optimizing It Services And Operations
By: Service Now x Agineo
Type: eBook
Unify IT services and operations on a single cloud platform to reduce costs, scale for growth, and deliver extraordinary experiences that drive better business outcomes. Read this white paper to discover a 3-stage approach for optimizing IT services and operations.
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The total economic impact of customer service management platforms
By: ServiceNow
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Organizations are looking for solutions that can help them improve employee and customer satisfaction while also retaining business and realizing new opportunities. However, when searching for systems, many struggle to understand the benefits, costs, and risks, as well as the financial impact of the investment. Access this report to learn more.
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Potential ROI of ServiceNow HR Service Delivery
By: ServiceNow
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Intentionally designing a cohesive employee experience is the key to higher levels of engagement, productivity, and retention for new hires. In this Forrester analyst report, examine the potential return on investment (ROI) your organization may realize by deploying HR Service Delivery.
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Unleash AI-powered efficiency and cost savings for your business
By: ServiceNow and IBM
Type: White Paper
Discover how ServiceNow's AI-powered employee experience platform can help your organization reduce costs and drive growth through standardization, consolidation, and automation. Learn strategies to streamline HR operations, boost efficiency, and automate repetitive tasks. Read the white paper to explore more.
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How you can keep up with the customer experience evolution
By: ServiceNow
Type: White Paper
The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
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Using AIOps to grow your business with 24/7 resilience
By: ServiceNow
Type: eBook
How can you ensure your existing IT services run smoothly 24/7, to help your business grow? Read this guide to learn how AI-powered service operations can help you get the most out of your existing IT investments, to deliver extraordinary IT experiences for employees, boost revenue, reduce costs, speed innovation, and transform your business.
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Navigating Post-Pandemic: Field Service Trends & Insights
By: ServiceNow
Type: White Paper
Technicians’ soft skills become vital with increased customer interaction, servitization's success hinges on transparency and collaboration, and data-driven approaches are key. Read this white paper to understand current field service trends, FAQs, and expectations.
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Deploying an outside application for improved onboarding
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Water utility company Scottish Water needed a way to simplify the onboarding process for new employees. Download this expert guide to see how the water utility company benefitted from using ServiceNow to reinvent how they onboard new staff.
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ITOps & service management: The state of play in APAC
By: TechTarget ComputerWeekly.com
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In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.
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Discover 3 strategies for employee retention and growth
By: ServiceNow
Type: White Paper
The price of dissatisfied workers is high; Gartner estimates a company of 10,000 employees stands to pay $16 million per year replacing workers who leave in search of something better. This white paper by ServiceNow outlines three steps your organization can take to strengthen your workforce and drive growth. Explore the white paper now.
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5 customer experience revelations for the GenAI era
By: ServiceNow
Type: eBook
Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.
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Modernize ERP Systems And Accelerate Transformation
By: ServiceNow
Type: eBook
Your ERP is among your business's most critical assets, but it isn't the easiest to maintain or modernize. In this eBook, learn how ServiceNow and their partners can help you overcome the challenges associated with ERP innovation at any scale.
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CW EMEA – October 2023: Prepare for AI explosion
By: TechTarget ComputerWeekly.com
Type: Ezine
In this month's CW EMEA, we look at generative AI, which Accenture claims is the next big thing in enterprise IT. We also look at a demo of multi-supplier non-real-time RAN optimisation, a Ryder Cup tech testbed, and how Zurich Insurance has cut the time it takes to develop ServiceNow apps. Read the issue now.
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Catalyst For Change: Key Allies for Employee and Customer Experience Initiatives
By: ServiceNow
Type: eBook
Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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How generative AI adds value across workstreams
By: ServiceNow
Type: eBook
Before you can unlock the benefits of GenAI, you first must answer the question: How do I incorporate GenAI into my IT estate? Download this e-book to find out.
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You’re ready to get started with GenAI…but how?
By: ServiceNow
Type: eBook
In this e-book, you'll discover how generative AI can unleash productivity across your enterprise, from automating IT service workflows to boosting developer productivity. You'll also learn the three-stage approach to harnessing GenAI's power on the Now Platform. Read on now to explore the transformative impact of GenAI.
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How generative AI adds value across workstreams
By: ServiceNow and CRI Advantage
Type: eBook
Discover how generative AI can boost productivity across your enterprise. Learn how to leverage ServiceNow's GenAI capabilities to automate workflows, transform employee and customer experiences, and accelerate business agility. Read the e-book to unlock the full potential of GenAI.
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NNL CXO Modernize IT services and operations with AI
By: ServiceNow and IBM
Type: White Paper
Modernize IT services and operations with AI to boost productivity across your organization. Discover how AI and GenAI can empower IT service agents, operators, and general employees to achieve new levels of efficiency and innovation. Read the white paper to learn more.
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Top challenges to a seamless employee journey
By: ServiceNow
Type: White Paper
Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.
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4 tips to succeed in digital transformation even in tough times
By: Service Now x Agineo
Type: eBook
Discover four tips to drive digital transformation success, even in tough times. Learn how to tear down IT silos, align strategy and delivery, optimize IT asset management, and leverage AIOps for cloud adoption. Read the white paper to unlock new ways to innovate and adapt.
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3 critical steps to managing technology spend and risk
By: ServiceNow
Type: eBook
In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.
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Revive your digital transformation with these 4 best practices
By: ServiceNow
Type: White Paper
Struggling with your digital transformation? In this 9-page white paper, discover 4 best practices to get it back on track – from proactive planning to optimizing technology spend.
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Collaboration software in the era of Gen-Z
By: TechTarget ComputerWeekly.com
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In this e-guide, learn how Microsoft is dominating the Software-as-a-Service space thanks to its strength in collaboration software and how the new generation of collaboration software could be stoking communication overload. Also, check out our chart comparing Slack, Microsoft Teams and Spark.
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Journey to modernizing IT services and operations
By: ServiceNow
Type: White Paper
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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ServiceNow ebook: The AI platform for business transformation
By: ServiceNow
Type: eBook
Explore how ServiceNow's AI-powered platform can revolutionize your business. Learn how to leverage generative AI, boost productivity, and deliver exceptional customer and employee experiences. Read the e-book to discover the power of an integrated AI platform.
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Your guide to navigating talent challenges while reducing costs
By: ServiceNow
Type: eBook
This guide serves to dive into some of the HR and tech challenges today’s organizations have successfully overcome. Read on to learn how a unified digital platform can provide a simple, single brand experience for internal end-users, as well as how it can join up and simplify user experiences across technology silos and teams—and more.
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Empowering your employees to do more: CHRO’s roadmap
By: ServiceNow
Type: eBook
For today’s businesses, managing risk and building resilience in their HR operations has never been more important. To do so, many have turned to strengthening their employee productivity and development plans. However, many can find these methods daunting. Browse this guide to learn more.
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Boost productivity with unified service operations
By: Service Now x Agineo
Type: eBook
This eBook explores how modern, unified, and automated service operations can empower teams, improve service availability, and drive business impact. Learn how to unlock innovation and deliver extraordinary technology experiences. Read the full eBook today.
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3 steps to drive employee retention and business growth
By: ServiceNow
Type: eBook
Optimize employee growth and development to drive retention and business growth. Learn how a unified career hub can help leaders make smarter talent decisions, managers empower employee growth, and employees plan their career journeys. Read the e-book for a dynamic AI-powered approach.
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Maximizing the Business Value of AI with a Digital Platform
By: ServiceNow
Type: Analyst Report
As companies enhance digital capabilities, maximizing AI value is critical. This IDC report explores how a digital platform approach can help organizations drive business impact through AI, improve customer experience, and achieve better outcomes. Download the full report to learn more.