Climb to New Heights: How CHROs Can Lead the Journey
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Empowering your employees to do more: CHRO’s roadmap
By: ServiceNow
Type: eBook
For today’s businesses, managing risk and building resilience in their HR operations has never been more important. To do so, many have turned to strengthening their employee productivity and development plans.
However, these transformations and methods can still be daunting, and most leaders are unsure of the best ways that they can set their teams up for success.
This guide can provide you with insight into the top questions CHROs must answer to meet their goals, as well as the easiest strategies that you can leverage to empower your employees.
Browse the guide to learn more.
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How AI can help you cultivate growth amid economic uncertainty
By: ServiceNow
Type: eBook
As businesses transform to meet the demands of today’s economy, implementing strategic automation allows teams to accomplish more with fewer resources.
This approach doesn’t just address the immediate need for efficiency but lays the groundwork for a sustainable, profitable future.
In this e-book, discover how cultivating growth and enhanced productivity amid economic uncertainty can be made simple with the support of AI solutions.
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The secret to driving growth and reducing costs in HR
By: ServiceNow
Type: Case Study
In today’s ever-changing economic environment, many HR Leaders are looking for new ways that they can optimize costs while also creating efficiency and driving growth to deliver exceptional employee experiences.
But can this be done? And if so, what are the most effective steps organizations can take to ensure success?
Browse this white paper to gain insight into the top 3 ways you can reduce costs and drive growth in your HR teams, as well as how investing in generative AI tools can help you do so.
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Your guide to navigating talent challenges while reducing costs
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This guide serves to dive into some of the HR and tech challenges today’s organizations have successfully overcome. Read on to learn how a unified digital platform can provide a simple, single brand experience for internal end-users, as well as how it can join up and simplify user experiences across technology silos and teams—and more.
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The 4 stages of employee experience platform evolution
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This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success.
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Cost savings and productivity benefits enabled by HR Service Delivery
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Intentionally designing a cohesive employee experience is the key to higher levels of engagement, productivity, and retention for new hires. In this Forrester analyst report, examine the potential return on investment (ROI) your organization may realize by deploying HR Service Delivery.
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How to Have Productive Experiences for Your Employees
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An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
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Making Employee Journeys Unforgettable
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Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.
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Deploying an outside application for improved onboarding
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Water utility company Scottish Water needed a way to simplify the onboarding process for new employees. Download this expert guide to see how the water utility company benefitted from using ServiceNow to reinvent how they onboard new staff.
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Discover 3 strategies for employee retention and growth
By: ServiceNow
Type: White Paper
The price of dissatisfied workers is high; Gartner estimates a company of 10,000 employees stands to pay $16 million per year replacing workers who leave in search of something better. This white paper by ServiceNow outlines three steps your organization can take to strengthen your workforce and drive growth. Explore the white paper now.
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Optimize employee growth and development to fuel business growth
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Optimize employee growth and development to drive retention and business growth. Learn how a unified career hub can help leaders make smarter talent decisions, managers empower employee growth, and employees plan their career journeys. Read the e-book for a dynamic AI-powered approach.
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Empowering CIOs to Lead: A guide to tackling technology challenges across the business
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Is your organisation aligned to pivot fast when change hits? Explore the CIO guide to tackling technology challenges across the business and see how a unified platform helps your entire organisation align and to quickly pivot in times of change while driving innovation and minimising costs.
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Empowering CIOs to lead
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Type: eBook
CIOs are increasingly vital to business strategy as technology and digital transformation become indivisible. Read this ServiceNow Report to explore how to empower CIOs to lead business change in your organization.
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How to digitize your nonprofit with Unit4 ERP
By: Unit4
Type: eBook
Digital systems and cloud operations are the next frontier for charities. However, back-office functions such as HR, finance and planning often rely on legacy software that doesn’t leverage valuable data. Download this white paper to discover how charities and nonprofits have found success through digitalization.
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How to break down data silos with the Now Platform
By: ServiceNow
Type: White Paper
How can you empower your customers, employees, and partners with modern, consumer-grade experiences? Read on to learn how the Now Platform can help you break down silos, seamlessly connecting your people, systems and processes with enterprise-wide digital workflows while increasing speed to value.
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The Gorilla Guide to IT asset management
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Smarter approaches to asset management addresses the hidden asset cost gotchas; download this Gorilla Guide e-book to find out how.
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Leader’s guide to ESG: Top opportunities in 2023
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Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.
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Discover the power of AI for business transformation
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Type: eBook
Explore how ServiceNow's AI-powered platform can revolutionize your business. Learn how to leverage generative AI, boost productivity, and deliver exceptional customer and employee experiences. Read the e-book to discover the power of an integrated AI platform.
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How IT can boost employee and customer experience initiatives
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Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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A Dynamic, AI-powered Approach for Employee Growth and Development that Improves Retention
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Read this paper for data-driven strategies to help your organization close talent gaps and boost employee satisfaction that will increase employee retention.
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Explore how generative AI fuels business agility and efficiency
By: ServiceNow
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Discover how intelligent automation and generative AI can fuel agility and maximize efficiency in your organization. Explore the transformative impact of these technologies on app development, productivity, and innovation. Learn how to embrace AI-powered solutions and seize the opportunity to elevate your business. Read on to learn more.
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And the SaaS CSAT award goes to…
By: ServiceNow
Type: Analyst Report
ServiceNow clinches the 2023 SaaS CSAT Award for Field Service Management, per IDC. Leading in customer satisfaction in the SaaS Path Survey, it outperforms in FSM with a trusted brand, easy implementation, and superior features. With 59% of firms upping FSM investment, the full IDC report details ServiceNow's top-tier solution.
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Using Jira Service Management in tandem with other ITSM systems
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Low-code and no-code AI, as well as other emerging technologies are changing the tech landscape. In response, IT leaders are rethinking their approach to work, and the ITSM systems that make it possible. Download this 33-page e-book now to learn more about how organizations are leveraging ITSM systems to facilitate work in a changing landscape.
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Why Strategic Automation Empowers Employees for HR and Workplace Services
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This paper provides survey insights from 520 employees using internal shared services, such as HR and workplace services and explores how employees perceive the use of self-service tools and a centralized company portal and the impact on the wider business.
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Embedding AI Into Technology Strategy: Five Steps to Impact
By: ServiceNow
Type: Analyst Report
How can you modernize IT experiences AND empower employee productivity? Say YES to both by building an AI-enabled IT foundation. Embed AI into your technology strategy and take the first steps to unlocking new efficiencies and innovation. Get insights on automation and AI from this IDC Spotlight.
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Beware the AI proof of concept doom loop
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In this IDC white paper, discover the 5 essential steps for effectively embedding AI into your technology strategy.
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The intelligent automation and low-code handbook
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Discover how intelligent automation and low-code development can help your organization drive agility and speed at scale. Learn to optimize processes, empower developers, and scale innovation safely. Read the full white paper to explore these strategies.
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Customer expectations are changing: What to do about it
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Type: eBook
For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
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Leverage Generative AI to Transform Business Processes
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Discover how generative AI can transform your business processes. Learn to leverage AI for faster summarization, personalization, and better decision-making. Explore the benefits and best practices for implementing AI solutions. Read the full Analyst Report.
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Empower your employees with generative AI
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ServiceNow’s Now Platform is now fully equipped with Generative AI, a tool designed to improve customer experiences and resolve HR cases faster. Discover the key benefits, use cases, and real-world impact of the product in this resource.
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CW EMEA – October 2023: Prepare for AI explosion
By: TechTarget ComputerWeekly.com
Type: Ezine
In this month's CW EMEA, we look at generative AI, which Accenture claims is the next big thing in enterprise IT. We also look at a demo of multi-supplier non-real-time RAN optimisation, a Ryder Cup tech testbed, and how Zurich Insurance has cut the time it takes to develop ServiceNow apps. Read the issue now.
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Why leverage low-code with gen AI?
By: ServiceNow
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Amid today's economic turbulence, leaders must improve their bottom-line benefits. But the question remains: Where should they begin this journey? Enter low-code with gen AI – a transformative approach streamlining development, enabling quicker app creation and fostering innovation, with expertise and speed. Access this e-book to learn more.
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The state of IT Asset Management (ITAM)
By: ServiceNow
Type: Infographic
Reduced security risks, stronger audit performances: These are two of the many metrics that organizations leverage to measure IT asset management (ITAM) success. To discover other metrics, and to learn how to boost your ITAM program’s success, download this infographic.
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For managers: 4 ways to improve EX and boost your employees’ growth
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Business Leaders are finding that focusing on skills, rather than jobs or degrees, strengthens your workforce with modern data and insights. This paper presents four ways that a skills-powered approach can supercharge employee growth and development.
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Computer Weekly – 8 August 2023: How to improve developer productivity
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our latest buyer's guide examines the developer experience and looks at how critical it can be for productivity. The tech sector still struggles with diversity and inclusion – we ask what's standing in the way of ethnic minorities making it to the top. Read the issue now.
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ITOps & service management: The state of play in APAC
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eBook Modernise your IT services and operations with AI
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Discover simple ways to help employees work smarter and more efficiently with AI-powered service operations. In this ebook, you'll learn how to expedite IT agent support, enable time-saving self-service and automate IT issue resolution on a single, unified platform.
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Modernize IT services and operations with AI
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Discover simple ways to help employees work smarter and more efficiently with AI-powered service operations. In this ebook, you’ll learn how to expedite IT agent support, enable time-saving self-service and automate IT issue resolution on a single, unified platform.
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Top 10 ASEAN stories of 2018
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In this review of the top Computer Weekly articles focused on IT in ASEAN, we look at Ascend Money's adoption of OpenShift, Go-Jek's experience with the cloud and Singapore's approach to the internet-of-things, among other developments.
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Realizing the wider benefits of HR technology investments: A guide
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This white paper explores how to assess the true value of HR technology, beyond just cost savings. It outlines quantifiable and non-quantifiable benefits, and how to get the most from your HR tech investment. Read the full white paper to learn how to realize continual value from your HR cloud platform.
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UK and Ireland Salary Survey 2016/2017 results
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Over 700 UKI IT professionals reveal their salaries and career expectations for 2016/2017
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Stronger collaboration platforms emerge as pandemic legacy
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In this e-guide: HR software had long been a relatively backward zone of enterprise software before the Covid-19 pandemic. It had been catching up, as organisations applied digital approaches drawn from customer experience to employee experience, encompassing the journey from recruitment, through working and learning, to moving up or moving on.
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IT asset tracking: Why having all the data won't suffice
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Explore in this e-book the kind of data you need to see all your software, hardware, and cloud-based assets – as well as cloud resources that are often overlooked.
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Strategies to increase women in IT
By: TechTarget ComputerWeekly.com
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This special report from CEB offers some practical proven solutions to help IT leaders recruit and retain a better balance of employees.
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Why integration and automation are two sides of the same coin
By: TechTarget ComputerWeekly.com
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For a while now, organisations have been approaching integration and automation separately. But according to Allan Teng, Workato's managing director, that should not be the case. In this interview, learn about Workato's integration-led approach towards automation and why it makes sense for organisations.
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Customers want answers to their issues and requests yesterday. So, how can you empower your teams to deliver proactive service? Check out “Customer Operations for Dummies, 2nd ServiceNow Special Edition,” your guide for fueling seamless customer experiences.
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ITSM: Maintaining IT devices and applications
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This expert eGuide offers an inside look at IT service management, some of the benefits various support solutions offer and what you should look for in an ITSM tool. Also, engage in some opinions CIO's have on the subject of their ITSM pain points.
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5 customer experience revelations for the GenAI era
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Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.
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Customer Experience (CX) Trends: First edition - Customer service insights in the GenAI era
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To gain insights, a comprehensive Customer Experience survey was conducted globally, targeting both the practitioner and the consumer, with the goal to explore the current state of CX, identify emerging trends and highlight key challenges faced by businesses in delivering exceptional customer experiences.
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In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.