From Challenge to Opportunity: A Guide to Navigating Talent and Skills Challenges While Reducing Costs
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Supporting employee experiences in the new work world
By: ServiceNow
Type: White Paper
An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
These are also closely related to: "From Challenge to Opportunity: A Guide to Navigating Talent and Skills Challenges While Reducing Costs"
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The 4 stages of employee experience platform evolution
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This paper explores how employee experience platforms that make work easier and more productive for employees have become essential to a business' success.
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Top challenges to a seamless employee journey
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Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.
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How IT can boost employee and customer experience initiatives
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For managers: 4 ways to improve EX and boost your employees’ growth
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How to choose an HR software system: A complete guide
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An HR system is one of the most important purchases an organization makes. Nowadays, the stakes couldn't be higher. The market for HR tools has exploded, and people management has become an urgent priority. In this e-guide, learn all the key steps to identify your needs and pinpoint the features that matter most.
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How to break down data silos with the Now Platform
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How can you empower your customers, employees, and partners with modern, consumer-grade experiences? Read on to learn how the Now Platform can help you break down silos, seamlessly connecting your people, systems and processes with enterprise-wide digital workflows while increasing speed to value.
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AI proves value in HR, but handle with care
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In this e-guide, discover how the allocation of work by algorithm might have advantages for workers as well as employers, how AI is proving its value for HR and how data analytics is being used to support expansion and development.
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How To Set Up An HR Function: The Essential Guide And Checklist
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This comprehensive guide walks through the essential steps to set up an effective HR function, from defining your business objectives to establishing policies and performance management. Download the e-book to learn how to build a people-focused strategy that supports your company's growth.
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Research report: The changing face of HR
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Today, HR workforces are asked to do more than ever. 95% of HR leaders report that they’re taking on a record amount of responsibilities, and 91% say that their workload and hours have increased. This presents several challenges for teams and other business leaders. So, how can these problems be solved? Browse this report to learn more.
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Elevate the Employee Experience with ESG
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Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.
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Digital Transformation In HR: The 10-Step Guide
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This 10-step guide provides a comprehensive approach to digital transformation in HR, from aligning goals to the business, to building a business case, and experimenting with new technologies. Learn how to drive business resilience and create amazing hybrid work experiences. Read the full Buyer's Guide.
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How businesses can win talent war with mobile apps, HR data analytics, and cloud technology
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Becoming more digital has emerged as a ruling concept among forward-looking organisations in recent years. Now, while having multi-channel engagement with customers is a big aspect of digital, so too is attracting and retaining the employees who can make a reality of digital transformation.
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Stronger collaboration platforms emerge as pandemic legacy
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In this e-guide: HR software had long been a relatively backward zone of enterprise software before the Covid-19 pandemic. It had been catching up, as organisations applied digital approaches drawn from customer experience to employee experience, encompassing the journey from recruitment, through working and learning, to moving up or moving on.
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How to overcome the obstacles to international hiring
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While 58% of today’s companies report that they want to hire abroad to diversify their teams, only 36% are actually actively looking to global markets to hire tech talent. So, how can organizations more effectively look for talent across borders without increasing costs? Browse this guide to learn more.
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Unlock business success through better hiring practices
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This e-book explores how strategic, efficient, and effective hiring practices can unlock business success. Dig into the guide to learn how HR leaders, technology stakeholders, and financial decision-makers can collaborate to build a talent advantage and drive growth.
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CW APAC: Buyer's Guide to human capital management
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Deploying an outside application for improved onboarding
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Digital experience focus broadens to encompass employees
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CW APAC - May 2021: Buyer's guide to HR software
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How to identify and develop high-potential employees with HR tech
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Discover how to identify and develop high-potential employees using HR tech. Learn 6 essential steps to find and empower your organization's future stars. Download this e-book to unlock insights and build a successful high-potential program.
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How to build trust across multinational teams
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All teams need the right talent to ensure success. However, finding that talent can be difficult, especially in the modern, remote era. But remote work does enable a positive factor: you can expand the pool from which you draw. Access this guide to learn more.
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Computer Weekly – 8 August 2023: How to improve developer productivity
By: TechTarget ComputerWeekly.com
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In this week's Computer Weekly, our latest buyer's guide examines the developer experience and looks at how critical it can be for productivity. The tech sector still struggles with diversity and inclusion – we ask what's standing in the way of ethnic minorities making it to the top. Read the issue now.
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CIO Trends #7: Middle East
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In this e-guide, read about smart city initiatives in the Gulf Cooperation Council countries as well as why Saudi Arabia has sent a delegation to the bustling tech hub in the US - Silicon Valley. Also find out how a rare fault caused Visa's global payment system to go offline.
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Comprehensive guide to workforce management software
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Workforce management software is what enables your business to keep pace with the rapidly changing trends in both labor and the market. Read on to learn about the current state of workforce management software and what you can expect from the technology's near future.
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2024 ServiceNow Insight and Vision Report
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The 2024 ServiceNow Insight and Vision Report shows digital progress is stagnant, with 73% of businesses achieving less than 50% of their digital goals. ServiceNow offers a solution to break this deadlock, enhancing operations, security, and customer experiences. Download the report now to find out how you can drive your digital transformation.
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International HR: 5 Benefits Of A Global HR Strategy
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As companies expand globally, HR must adapt. Learn 5 key benefits of a global HR strategy, including automation, compliance management, and more. Dig into the 18-page book to discover the transformative powers that a global cloud HR system can deliver.
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ITOps & service management: The state of play in APAC
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In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.
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A Computer Weekly buyer's guide to training programmes and tools
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It's important for an organisation to pick training tools that suit its needs. In this 16-page buyer's guide, Computer Weekly looks at how to cultivate the right learning culture, the best security training options and why post-pandemic reskilling needs to focus on main frames.
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CW Middle East ezine October 2018
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It's still early days for the Middle East when it comes to artificial intelligence and robotic process automation, but things are picking up.
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CW Benelux - August-October 2022: Belgium seeks top tech talent
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The battle for the right IT staff to transform businesses is changing and recruiters and job-seekers need to be clued up. In this issue, a Belgium-based recruiter gives the lowdown on tech job-seeking. Also read why Dutch beer brewer Heineken has replaced more than 60 different HR systems with SAP SuccessFactors as its central HR system.
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CW Europe – June 2018
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Research from Computer Weekly has revealed that across Europe, there appears to be no consensus on where IT budgets will be spent over the next year. But what is clear is that total budgets are expected to rise. But where will the money go?
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Drive success in field service with AI innovation
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AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
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Economic Analysis: Global Cloud-based HR System
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In this Forrester "Total Economic Impact" report, analyze the potential ROI and benefits of a global cloud-based HR and people management system.
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Top 10 end-user computing stories of 2019
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IT has been looking at how desktop computing can enable employees to become more productive by using new forms of collaboration and enterprise social media platforms. Here are Computer Weekly's top 10 end-user computing stories of 2019.
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Computer Weekly – 15 August 2023: How does your salary stack up?
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In this week's Computer Weekly, we reveal our annual salary survey, comparing IT professionals' pay and attitudes to their job – how does yours stack up? The new digital chief at DWP discusses AI, data modernisation and shaking up the tech behind the benefits system. Read the issue now.
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2024 ANZ CX Intelligence Report
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Australia and New Zealand have a customer service problem – the nations are stuck on hold. Wait times have increased for the third year running – with more than 107 million hours spent on hold, up 11% from last year. To make problems worse, customers' expectations have risen to an all-time high, making it even harder for organisations to keep up.
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Artificial intelligence in ITSM: Finding the right tools for you
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AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.
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Explore artificial intelligence in ITSM and the tool options
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Artificial intelligence in ITSM is the way of the future. Dive into this comprehensive buyer's guide to discover if you have the right conditions in place to introduce this multifaceted technology, and learn guidelines to help you choose the most suitable suite of products.
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Strategies to increase women in IT
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This special report from CEB offers some practical proven solutions to help IT leaders recruit and retain a better balance of employees.
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Every Check Counts: How the Right Background Screenings Unlock Improved Quality of Hire
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Building a strong team is about creating the foundation for your business’ success. Learn how large employers are prioritizing more efficient, effective background check processes to elevate their quality of hire.
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Top 10 business applications stories of 2019
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The steady incursion of artificial intelligence (AI) into enterprise software was a major theme behind Computer Weekly's indepth stories in this area in 2019. Human versus machine is the opposition that looms over much of the coverage here. Here are Computer Weekly's top 10 business applications stories of 2019.
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Beware the AI proof of concept doom loop
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In this IDC white paper, discover the 5 essential steps for effectively embedding AI into your technology strategy.
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Digital Transformation: Part I
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In this presentation from our CW500 event, director of digital architecture and transformation Chris Boyd explains how Telefonica tackled the challenges of delivering people, cultural and organisational change.
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Computer Weekly – 7 November 2023: How ExxonMobil is leading with data
By: TechTarget ComputerWeekly.com
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In this week's Computer Weekly, we talk to the leader of ExxonMobil's data organisation, about the energy giant's strategy to establish enterprise-wide principles for the use of data. As the UK's Online Safety Act comes into force, we examine the tech sector's concerns over the laws around end-to-end encryption. Read the issue now.
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Computer Weekly - 16 February 2021: How Covid-19 has hit IT salaries and job prospects
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In this week's Computer Weekly, our salary survey reveals the impact of the coronavirus pandemic on IT professionals' wages and job security. A potentially deadly cyber attack on a US water plant highlight the risks to critical infrastructure. And we find out how NHS Scotland is using tech to support its vaccine roll-out. Read the issue now.
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Computer Weekly – 24 September 2019: Climate change – the challenge for datacentres
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In this week's Computer Weekly, we examine the impact of climate change on datacentres as potential victims and contributors to the problem. We look at the rise of voice channels and how IT leaders can use the technology for better customer experience. And we ask what lessons must be learned from Ecuador's citizens' data breach. Read the issue now.
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Streamline mobile device management with hyperautomation
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Streamline your mobile device management with Zero Touch Mobility for ServiceNow. This solution provides hyperautomated workflows for end-to-end lifecycle management, from procurement to support and replacement. Reduce TCO, eliminate IT involvement, and enhance user productivity. Read the full brochure to learn more.