Navigate the Era of New Customer Expectations
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Navigate the Era of New Customer Expectations
By: ServiceNow
Type: eBook
As technology evolves, today’s customers are evolving with it. However, because this change is happening so rapidly, it can be difficult to balance changing customer demands with your organizational objectives and limitations.
In this eBook, you will learn how to deliver great customer experiences while reducing costs, along with helpful tips for seamless selling and servicing, as well as the benefits of frictionless banking, which helps both maximize engagement and revenue streams.
Read on to learn how today’s leading organizations are utilizing the right technology solutions to meet and exceed new customer expectations while still finding ways to cut down on expenses and inefficiencies.
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Revive your digital transformation with these 4 best practices
By: ServiceNow
Type: White Paper
70% of digital transformations fall short of their objectives, according to research by Boston Consulting Group.
So, what should you do if your business’s digital transformation has lost its way?
In this 9-page white paper, ServiceNow breaks down 4 tips for reviving a digital transformation initiative. Recommendations include optimizing technology spend, integrating application portfolio management, and more.
To unlock the complete insights, read on.
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Streamline customer service with AI-powered Now Assist
By: ServiceNow and CRI Advantage
Type: eBook
The advent of generative AI (GenAI) has revolutionized customer service, enabling organizations to streamline experiences and boost productivity. This e-book explores how ServiceNow's Now Assist, powered by GenAI, can transform customer service, field service, and application development.
Key highlights:
- Enhance customer self-service and agent productivity with Now Assist's ability to understand context and generate personalized responses
- Empower field service technicians with work order summarization and access to customer data, improving first-visit resolution
- Accelerate app development and automation through Now Assist's code generation
Read the e-book now to unlock GenAI's potential.
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Streamline customer service with AI-powered Now Assist
By: ServiceNow and DXC
Type: eGuide
Generative AI (GenAI) can streamline customer service, field operations, and app development. Access this guide to learn how Now Assist by ServiceNow can reduce manual effort, improve productivity, and enhance experiences for customers and employees.
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3 steps to drive employee retention and business growth
By: ServiceNow
Type: eBook
Optimize employee growth and development to drive retention and business growth. Learn how a unified career hub can help leaders make smarter talent decisions, managers empower employee growth, and employees plan their career journeys. Read the e-book for a dynamic AI-powered approach.
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Discover 3 strategies for employee retention and growth
By: ServiceNow
Type: White Paper
The price of dissatisfied workers is high; Gartner estimates a company of 10,000 employees stands to pay $16 million per year replacing workers who leave in search of something better. This white paper by ServiceNow outlines three steps your organization can take to strengthen your workforce and drive growth. Explore the white paper now.
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NNL CXO Modernize IT services and operations with AI
By: ServiceNow and IBM
Type: White Paper
Modernize IT services and operations with AI to boost productivity across your organization. Discover how AI and GenAI can empower IT service agents, operators, and general employees to achieve new levels of efficiency and innovation. Read the white paper to learn more.
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How you can keep up with the customer experience evolution
By: ServiceNow
Type: White Paper
The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
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The rise of hybrid: Why flexible delivery is becoming king
By: ServiceNow
Type: Analyst Report
In this analyst report, find out why hybrid approaches have become king in the modern workplace… and why flexible delivery is becoming the difference maker for leading organizations.
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ServiceNow ebook: The AI platform for business transformation
By: ServiceNow
Type: eBook
Explore how ServiceNow's AI-powered platform can revolutionize your business. Learn how to leverage generative AI, boost productivity, and deliver exceptional customer and employee experiences. Read the e-book to discover the power of an integrated AI platform.
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Boost IT productivity and employee experiences with generative AI
By: ServiceNow and CRI Advantage
Type: White Paper
Discover how ServiceNow's Now Assist can boost IT productivity and employee experiences with GenAI-powered solutions for service management, operations, portfolio management, and app development. Learn how to accelerate innovation and drive real business value. Read the white paper to learn more.
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How generative AI adds value across workstreams
By: ServiceNow
Type: eBook
Before you can unlock the benefits of GenAI, you first must answer the question: How do I incorporate GenAI into my IT estate? Download this e-book to find out.
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How generative AI adds value across workstreams
By: ServiceNow and CRI Advantage
Type: eBook
Discover how generative AI can boost productivity across your enterprise. Learn how to leverage ServiceNow's GenAI capabilities to automate workflows, transform employee and customer experiences, and accelerate business agility. Read the e-book to unlock the full potential of GenAI.
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You’re ready to get started with GenAI…but how?
By: ServiceNow
Type: eBook
In this e-book, you'll discover how generative AI can unleash productivity across your enterprise, from automating IT service workflows to boosting developer productivity. You'll also learn the three-stage approach to harnessing GenAI's power on the Now Platform. Read on now to explore the transformative impact of GenAI.
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Your guide to navigating talent challenges while reducing costs
By: ServiceNow
Type: eBook
This guide serves to dive into some of the HR and tech challenges today’s organizations have successfully overcome. Read on to learn how a unified digital platform can provide a simple, single brand experience for internal end-users, as well as how it can join up and simplify user experiences across technology silos and teams—and more.
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Empowering your employees to do more: CHRO’s roadmap
By: ServiceNow
Type: eBook
For today’s businesses, managing risk and building resilience in their HR operations has never been more important. To do so, many have turned to strengthening their employee productivity and development plans. However, many can find these methods daunting. Browse this guide to learn more.
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Boost productivity with unified service operations
By: Service Now x Agineo
Type: eBook
This eBook explores how modern, unified, and automated service operations can empower teams, improve service availability, and drive business impact. Learn how to unlock innovation and deliver extraordinary technology experiences. Read the full eBook today.
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Unleash AI-powered efficiency and cost savings for your business
By: ServiceNow and IBM
Type: White Paper
Discover how ServiceNow's AI-powered employee experience platform can help your organization reduce costs and drive growth through standardization, consolidation, and automation. Learn strategies to streamline HR operations, boost efficiency, and automate repetitive tasks. Read the white paper to explore more.
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Strategic Planning Done Right
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Type: eBook
Discover in this e-book how strategic portfolio management (SPM), a discipline that has strategic planning at its core, can help you overcome the strategic project gap by connecting all aspects of strategy, from the initial setting of priorities to the achievement of objectives.
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Supercharging Employee Growth and Development
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Type: White Paper
Business Leaders are finding that focusing on skills, rather than jobs or degrees, strengthens your workforce with modern data and insights. This paper presents four ways that a skills-powered approach can supercharge employee growth and development.
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Journey to modernizing IT services and operations
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Type: White Paper
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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Using AIOps to grow your business with 24/7 resilience
By: ServiceNow
Type: eBook
How can you ensure your existing IT services run smoothly 24/7, to help your business grow? Read this guide to learn how AI-powered service operations can help you get the most out of your existing IT investments, to deliver extraordinary IT experiences for employees, boost revenue, reduce costs, speed innovation, and transform your business.
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3 essential steps for driving strategic outcomes with SPM
By: ServiceNow
Type: White Paper
Dive into this white paper for your 3-step roadmap for driving critical outcomes across your organization by adopting SPM as a strategic fulcrum.
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Are your strategic investments leaving money on the table? 5 ways to tell
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Too many organizations are not generating satisfactory returns on their strategic investments. They are leaving opportunity and money on the table, and their competitors couldn’t be happier. In this e-book, learn how the ServiceNow Now platform can help your organization make sure no opportunities are left on the table.
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The 3 steps to better optimizing your IT operations
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Type: eBook
In this guide, discover a practical, 3-stage approach for automating and optimizing IT services and operations on a single cloud platform, giving you the ability to govern all things IT while efficiently delivering extraordinary technology experiences.
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3 Stages For Optimizing It Services And Operations
By: Service Now x Agineo
Type: eBook
Unify IT services and operations on a single cloud platform to reduce costs, scale for growth, and deliver extraordinary experiences that drive better business outcomes. Read this white paper to discover a 3-stage approach for optimizing IT services and operations.
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Are you merely tracking assets—or are you maximizing their full value?
By: ServiceNow
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Read this e-book to see how you can automate your hardware asset management to maximize the value of your current technology investments and help your IT teams become a strategic business partner.
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Climb To New Heights: How CHROs Can Lead the Journey
By: ServiceNow
Type: eBook
In this e-book, discover how CHROs can lead the digital transformation journey in 3 simple steps.
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4 tips to succeed in digital transformation even in tough times
By: Service Now x Agineo
Type: eBook
Discover four tips to drive digital transformation success, even in tough times. Learn how to tear down IT silos, align strategy and delivery, optimize IT asset management, and leverage AIOps for cloud adoption. Read the white paper to unlock new ways to innovate and adapt.
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Elevate the Employee Experience with ESG
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Type: White Paper
Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.
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3 critical steps to managing technology spend and risk
By: ServiceNow
Type: eBook
In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.
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How to break down data silos with the Now Platform
By: ServiceNow
Type: White Paper
How can you empower your customers, employees, and partners with modern, consumer-grade experiences? Read on to learn how the Now Platform can help you break down silos, seamlessly connecting your people, systems and processes with enterprise-wide digital workflows while increasing speed to value.
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Deliver better HR services faster with Now Assist
By: ServiceNow and DXC
Type: eGuide
Unlock the power of GenAI to streamline HR service delivery and accelerate app development. Now Assist from ServiceNow empowers employees with self-service, boosts HR agent productivity, and simplifies custom app creation. Read this guide to discover how GenAI can transform your HR and development workflows.
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Deliver better HR services faster with Now Assist
By: ServiceNow
Type: eBook
Discover how GenAI-powered Now Assist can empower your HR teams to deliver faster, more efficient services. Boost productivity, automate repetitive tasks, and enhance employee experiences. Read the e-book to learn more.
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Business Value of ServiceNow Customer Service Management
By: ServiceNow
Type: White Paper
Discover in this white paper how the Now Platform can help you reduce customer service costs while delivering seamless experiences by connecting your teams, systems, and digital workflows on a single platform
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Best practices in cloud spend management
By: ServiceNow
Type: White Paper
FinOps teams need to align tech efforts with budget limits. ServiceNow Cloud Cost Management offers a unified platform to monitor hybrid cloud expenses, budget effectively, optimize resources, and deactivate unused services. Discover how to enhance your cloud efficiency and expenditure by reading the full content.
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5 Priorities for Implementing Strong Field Service Foundations
By: ServiceNow
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This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
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Discover how to build a risk-informed, resilient business
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Embrace risk and build a resilient business. Learn how to identify, manage, and leverage risks to drive innovation and success with ServiceNow's integrated risk management solutions. Read the eBook to discover how to make the most of change and uncertainty.
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Catalyst For Change: Key Allies for Employee and Customer Experience Initiatives
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Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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Why aren’t business measuring project value correctly?
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Businesses need relevant metrics to monitor and manage project value from the outset. But how do they do that? Read on for the answer.
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Read this paper to learn how to eliminate common and repeated inquiries by giving employees a place to find their own answers, and provide an easy transition for those with more complex issues.
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Customer operations: 51-page ultimate guide
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ServiceNow Field Service Management Use Cases
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Discover in this e-book how ServiceNow FSM can help your organization simplify and streamline your field service operations, delivering transparency and real-time visibility to employees, third-party contractors, and customers.
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5 customer experience revelations for the GenAI era
By: ServiceNow
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Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.
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ServiceNow Customer Insights: Customer Experience Testimonials
By: ServiceNow
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Discover in this e-book how ServiceNow customers continue to persevere— do more with less—while still managing to improve customer satisfaction.
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IT Asset Discovery: From Visibility to Workflow
By: ServiceNow
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Explore in this e-book the kind of data you need to see all your software, hardware, and cloud-based assets – as well as cloud resources that are often overlooked.
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Your checklist for generative AI field service use cases
By: ServiceNow
Type: Webcast
AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
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Your ERP is among your business's most critical assets, but it isn't the easiest to maintain or modernize. In this eBook, learn how ServiceNow and their partners can help you overcome the challenges associated with ERP innovation at any scale.
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By: AWS & ServiceNow
Type: ESG Showcase
Discover how integrating AI and cloud technologies can transform predictive maintenance and reduce equipment downtime. Learn about a proven solution that simplifies OT monitoring and enables ML-driven predictive maintenance. Read the full Enterprise Strategy Group Showcase to learn more.
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Embedding AI Into Technology Strategy: Five Steps to Impact
By: ServiceNow
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In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.