Why High-Performing Organizations Prioritize Flexible Delivery
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4 tips to succeed in digital transformation even in tough times
By: Service Now x Agineo
Type: eBook
Digital transformation is crucial for competitiveness, but maintaining momentum can be tough with tight budgets. This white paper offers four tips for success:
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Break down IT silos by unifying service operations on a single platform to streamline processes and improve experiences.
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Close the gap between strategy and delivery with strategic portfolio management, aligning technology investments with business outcomes.
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Control IT assets and costs with a connected asset management solution for visibility across resources.
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Accelerate cloud adoption and optimize IT operations using AIOps.
Learn how a unified, cloud-native platform can help your organization thrive in dynamic conditions.
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Using AIOps to grow your business with 24/7 resilience
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How can you ensure your existing IT services run smoothly 24/7, to help your business grow? Start by automatically remediating IT issues in hybrid environments before they impact the business. Read this guide to learn how AI-powered service operations can help you get the most out of your existing IT investments, to deliver extraordinary IT experiences for employees, boost revenue, reduce costs, speed innovation, and transform your business.
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The 3 steps to better optimizing your IT operations
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It’s over for silos; Siloed services and operations teams can no longer keep pace with the technology demands of today’s digital-first world.
That’s why 78% of organizations are turning to service operations, an approach that unifies IT service and IT operations management for better delivery of digital business services.
In this guide, discover a practical, 3-stage approach for automating and optimizing IT services and operations on a single cloud platform, giving you the ability to govern all things IT while efficiently delivering extraordinary technology experiences.
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Boost productivity with unified service operations
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Best practices in cloud spend management
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Empowering your employees to do more: CHRO’s roadmap
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For today’s businesses, managing risk and building resilience in their HR operations has never been more important. To do so, many have turned to strengthening their employee productivity and development plans. However, many can find these methods daunting. Browse this guide to learn more.
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Streamline customer service with AI-powered Now Assist
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Generative AI (GenAI) can streamline customer service, field operations, and app development. Access this guide to learn how Now Assist by ServiceNow can reduce manual effort, improve productivity, and enhance experiences for customers and employees.
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How generative AI adds value across workstreams
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Are you merely tracking assets—or are you maximizing their full value?
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Catalyst For Change: Key Allies for Employee and Customer Experience Initiatives
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How you can keep up with the customer experience evolution
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The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
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Discover how to build a risk-informed, resilient business
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Embrace risk and build a resilient business. Learn how to identify, manage, and leverage risks to drive innovation and success with ServiceNow's integrated risk management solutions. Read the eBook to discover how to make the most of change and uncertainty.
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IT Asset Discovery: From Visibility to Workflow
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Explore in this e-book the kind of data you need to see all your software, hardware, and cloud-based assets – as well as cloud resources that are often overlooked.
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Journey to modernizing IT services and operations
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ServiceNow Customer Insights: Customer Experience Testimonials
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Embedding AI Into Technology Strategy: Five Steps to Impact
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A Computer Weekly buyer's guide to intelligent workload management
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One huge advantage digital transformation brings with it is the phenomenon of intelligent workload management. In this 17-page buyer's guide, Computer Weekly looks at the various tools available, asset management best practices and the complications to look out for with hybrid and multicloud deployments.
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2024 India CX Intelligence Report
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66% of customers consider taking their business elsewhere when an issue is not resolved within 3 days. This can be problematic, given the average of 3.9 days for companies to resolve a problem, and tends to lead to customers switching brands. So, what can organisations do to improve their customer service? Browse this report to learn more.
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ServiceNow Field Service Management Use Cases
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Streamline enterprise mobility management with a single platform
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Simplify and scale end-to-end mobility management with Samsung SDS Zero Touch Mobility for ServiceNow. Gain visibility into the entire device lifecycle, from onboarding to offboarding, with automated workflows and a single pane of glass. Download the solution brief to learn more.
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The 17th State of Agile Report
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Small organizations continue to report that Agile is a powerful productivity framework showing obvious benefits; larger companies, however, are seeing substantive barriers to organization-wide adoption. Explore research on the State of Agile in 2023 to better understand how to leverage and empower Agile as a medium-sized or large business.
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2024 ANZ CX Intelligence Report
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Australia and New Zealand have a customer service problem – the nations are stuck on hold. Wait times have increased for the third year running – with more than 107 million hours spent on hold, up 11% from last year. To make problems worse, customers' expectations have risen to an all-time high, making it even harder for organisations to keep up.
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Achieve a 399% ROI with ServiceNow Field Service Management
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2024 analyst report: How GenAI is modernizing IT ops
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E-guide: DevOps trends in APAC
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2024 Singapore CX Intelligence Report
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This Leadership Compass evaluates 30 IGA vendors and identifies the Overall Leaders as Saviynt, EmpowerID, SailPoint, IBM, and Ping Identity. It highlights key trends like leveraging AI/ML for identity analytics and automation. Read the full report to assess the right IGA solution for your organization.
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Computer Weekly – 8 August 2023: How to improve developer productivity
By: TechTarget ComputerWeekly.com
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In this week's Computer Weekly, our latest buyer's guide examines the developer experience and looks at how critical it can be for productivity. The tech sector still struggles with diversity and inclusion – we ask what's standing in the way of ethnic minorities making it to the top. Read the issue now.
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Potential ROI of ServiceNow HR Service Delivery
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Intentionally designing a cohesive employee experience is the key to higher levels of engagement, productivity, and retention for new hires. In this Forrester analyst report, examine the potential return on investment (ROI) your organization may realize by deploying HR Service Delivery.
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Escaping legacy – removing a major roadblock to a digital future
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Core legacy systems inhibit businesses' ability to meet changing customer demands in the digital age. The scale and nature of the problem is such that it needs to be addressed now.
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The guide to cloud migration with integration
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As more enterprises move to the cloud, integration remains a key challenge. This guide explores different cloud migration paths and the role of hybrid integration. Read the full white paper now to learn how you can develop a cloud integration strategy that aligns with your business needs.
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Research report: Private/hybrid cloud buyer's guide
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The report analyzes the evolving private/hybrid cloud management and resiliency platform markets, highlighting key trends like AI/ML integration and cloud cost optimization. It provides insights into leading vendors and their capabilities to help enterprises make informed decisions. Read the full report to learn more.
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A Chaos of Connectivity is Putting Businesses At Risk
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Businesses face a "Chaos of Connectivity" as they rapidly expand their technology stacks without integration plans, leading to security, compliance, and productivity risks. Learn how to overcome these challenges and manage the chaos in this white paper.
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Priviliged access management (PAM) was built for a time when it was easy to manage the privileges of a select few, but times have changed. This buyer’s guide analyzes the offerings of legacy PAM players and identifies where their shortcomings can expose enterprises to business and security risks. Read on to learn more.
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A Computer Weekly buyer's guide to continuous integration and continuous deployment
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Continuous integration and continuous deployment offer a variety of advantages for software developers. In this 13-page buyer's guide, Computer Weekly looks at what changes are in its pipeline, assesses the cultural changes it brings and how it can deliver results at speed.
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Agile today & tomorrow: Shaping organizational transformation
By: Appfire
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Appfire and Vanson Bourne surveyed 450 global technology decision-makers and found that 94% of their organizations use agile methodologies, with budgets up by 10% on average. This e-book explores the trends, challenges, maturity levels, and future of agile implementation in organizations like yours. Download your copy to access its chapters.
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Top 10 software development stories of 2019
By: TechTarget ComputerWeekly.com
Type: eGuide
There has never been a better time to be in software development. After years of being regarded as non-core, software development has quickly become a differentiator as businesses embark on digital transformations. Here are Computer Weekly's top 10 software development articles of 2019.
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Computer Weekly – 4 September 2018: Power Play – how GE builds digital into its products
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we speak to Bill Ruh, the head of GE Digital about how the business has changed to focus on customer outcomes following a change in senior leadership. The company is exploring new industries to take its Predix platform such the hospitality sector. We also look at the problems of implementing SAP S/4 Hana.