3 Steps to Manage Technology Spend and Risk
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Navigate the Era of New Customer Expectations
By: ServiceNow
Type: eBook
As technology evolves, today’s customers are evolving with it. However, because this change is happening so rapidly, it can be difficult to balance changing customer demands with your organizational objectives and limitations.
In this eBook, you will learn how to deliver great customer experiences while reducing costs, along with helpful tips for seamless selling and servicing, as well as the benefits of frictionless banking, which helps both maximize engagement and revenue streams.
Read on to learn how today’s leading organizations are utilizing the right technology solutions to meet and exceed new customer expectations while still finding ways to cut down on expenses and inefficiencies.
These are also closely related to: "3 Steps to Manage Technology Spend and Risk"
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Has your digital transformation lost its way? How to get it back
By: ServiceNow
Type: White Paper
70% of digital transformations fall short of their objectives, according to research by Boston Consulting Group.
So, what should you do if your business’s digital transformation has lost its way?
In this 9-page white paper, ServiceNow breaks down 4 tips for reviving a digital transformation initiative. Recommendations include optimizing technology spend, integrating application portfolio management, and more.
To unlock the complete insights, read on.
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3 Stages For Optimizing It Services And Operations
By: Service Now x Agineo
Type: eBook
Digital transformation has increased demands on IT services, challenging siloed teams. This white paper outlines a three-stage approach to optimizing IT services on a unified cloud platform.
The first stage focuses on expanding services while reducing costs by consolidating tools, automating processes, and gaining visibility.
The second stage emphasizes delivering extraordinary experiences through AI-powered automation and predictive analytics to expedite fulfillment and resolution.
The final stage accelerates productivity by applying best practices, optimizing workflows, and supporting teams with self-service cloud access.
Discover how unifying IT services can scale growth and drive transformation.
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Ignite productivity across IT with Now Assist
By: ServiceNow and CRI Advantage
Type: White Paper
Discover how ServiceNow's Now Assist can boost IT productivity and employee experiences with GenAI-powered solutions for service management, operations, portfolio management, and app development. Learn how to accelerate innovation and drive real business value. Read the white paper to learn more.
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Streamline customer service with AI-powered tools: A guide
By: ServiceNow and DXC
Type: eGuide
Generative AI (GenAI) can streamline customer service, field operations, and app development. Access this guide to learn how Now Assist by ServiceNow can reduce manual effort, improve productivity, and enhance experiences for customers and employees.
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Streamline customer service with AI-powered tools: A guide
By: ServiceNow and CRI Advantage
Type: eBook
Discover how ServiceNow's GenAI-powered Now Assist can streamline customer service, field service, and app development. Learn to automate tedious tasks, boost agent productivity, and deliver personalized experiences. Read the e-book to see how GenAI can transform your business.
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Boost IT productivity and employee experiences with generative AI
By: ServiceNow and NTT Data
Type: eBook
Discover how GenAI-powered Now Assist can boost IT productivity and create better employee experiences. Learn how to free your teams to focus on innovation, streamline IT operations, and accelerate app development. Read the white paper to learn more.
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Boost IT productivity and employee experiences with generative AI
By: ServiceNow and NetImpact
Type: eBook
Discover how GenAI-powered Now Assist can boost IT productivity and create seamless employee experiences. Access this e-book to learn how to accelerate service management, operations, portfolio management, and app development.
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Realize The Value of IT Investments with End-To-End Hardware Asset Management
By: ServiceNow
Type: eBook
Read this e-book to see how you can automate your hardware asset management to maximize the value of your current technology investments and help your IT teams become a strategic business partner.
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3 essential tasks to evolve your IT services & operations
By: ServiceNow
Type: White Paper
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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Optimizing cloud costs through visibility and automation
By: ServiceNow
Type: White Paper
FinOps teams need to align tech efforts with budget limits. ServiceNow Cloud Cost Management offers a unified platform to monitor hybrid cloud expenses, budget effectively, optimize resources, and deactivate unused services. Discover how to enhance your cloud efficiency and expenditure by reading the full content.
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Dispelling the top AI misperceptions for IT services
By: ServiceNow and NTT Data
Type: White Paper
AI is transforming IT services and operations, unlocking new efficiencies and productivity. Learn how to leverage AI and generative AI to empower IT service agents, operators, and employees, driving business outcomes across your organization. Read the white paper to discover unique ways to use automation to improve efficiency and productivity.
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Modernize IT services and operations with AI to boost productivity
By: ServiceNow and IBM
Type: White Paper
Modernize IT services and operations with AI to boost productivity across your organization. Discover how AI and GenAI can empower IT service agents, operators, and general employees to achieve new levels of efficiency and innovation. Read the white paper to learn more.
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3 Steps to Drive Strategic Outcomes Across the Enterprise
By: ServiceNow
Type: White Paper
Dive into this white paper for your 3-step roadmap for driving critical outcomes across your organization by adopting SPM as a strategic fulcrum.
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NNL CXO Modernize IT services and operations with AI
By: ServiceNow and NetImpact
Type: eBook
Modernize IT services and operations with AI to boost productivity across your organization. Discover how AI and GenAI can empower IT service agents, operators, and general employees to streamline workflows, enhance experiences, and drive innovation. Read the full eBook to learn more.
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You’re ready to get started with GenAI…but how?
By: ServiceNow
Type: eBook
Before you can unlock the benefits of GenAI, you first must answer the question: How do I incorporate GenAI into my IT estate? Download this e-book to find out.
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How generative AI adds value across workstreams
By: ServiceNow and CRI Advantage
Type: eBook
Discover how generative AI can boost productivity across your enterprise. Learn how to leverage ServiceNow's GenAI capabilities to automate workflows, transform employee and customer experiences, and accelerate business agility. Read the e-book to unlock the full potential of GenAI.
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Unleash Productivity Across The Enterprise With GenAl
By: ServiceNow
Type: eBook
In this e-book, you'll discover how generative AI can unleash productivity across your enterprise, from automating IT service workflows to boosting developer productivity. You'll also learn the three-stage approach to harnessing GenAI's power on the Now Platform. Read on now to explore the transformative impact of GenAI.
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4 Tips Every Innovative Company Needs To Succeed In Digital Transformation
By: Service Now x Agineo
Type: eBook
Discover four tips to drive digital transformation success, even in tough times. Learn how to tear down IT silos, align strategy and delivery, optimize IT asset management, and leverage AIOps for cloud adoption. Read the white paper to unlock new ways to innovate and adapt.
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Productivity Driving With Service Operations
By: Service Now x Agineo
Type: eBook
This eBook explores how modern, unified, and automated service operations can empower teams, improve service availability, and drive business impact. Learn how to unlock innovation and deliver extraordinary technology experiences. Read the full eBook today.
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5 Ways to Reduce Costs with Strategic Portfolio Management
By: ServiceNow
Type: eBook
Too many organizations are not generating satisfactory returns on their strategic investments. They are leaving opportunity and money on the table, and their competitors couldn’t be happier. In this e-book, learn how the ServiceNow Now platform can help your organization make sure no opportunities are left on the table.
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How to break down data silos with the Now Platform
By: ServiceNow
Type: White Paper
How can you empower your customers, employees, and partners with modern, consumer-grade experiences? Read on to learn how the Now Platform can help you break down silos, seamlessly connecting your people, systems and processes with enterprise-wide digital workflows while increasing speed to value.
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How IT can boost employee and customer experience initiatives
By: ServiceNow
Type: eBook
Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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Deliver better HR services faster with Now Assist
By: ServiceNow and DXC
Type: eGuide
Unlock the power of GenAI to streamline HR service delivery and accelerate app development. Now Assist from ServiceNow empowers employees with self-service, boosts HR agent productivity, and simplifies custom app creation. Read this guide to discover how GenAI can transform your HR and development workflows.
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Deliver better HR services faster with Now Assist
By: ServiceNow
Type: eBook
Discover how GenAI-powered Now Assist can empower your HR teams to deliver faster, more efficient services. Boost productivity, automate repetitive tasks, and enhance employee experiences. Read the e-book to learn more.
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Use GenAI-powered Now Assist to empower your employees at every career stage while increasing HR productivity
By: ServiceNow and NetImpact
Type: eBook
Discover how AI-powered Now Assist can accelerate HR service delivery and app development. Learn to improve employee experiences, boost productivity, and drive real business value. Read the e-book to see how ServiceNow's GenAI solutions can transform your HR operations.
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Proactive Field Service Roadmap: 5 Key Priorities
By: ServiceNow
Type: eBook
This report explores transitioning from reactive to proactive field service model, highlighting 5 priorities. Read on to understand them and to see how ServiceNow enhances operations by connecting teams, streamlining tasks, and empowering customers with its platform and Field Service Management app.
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Gen AI 101: Leader’s guide for driving success
By: ServiceNow and NTT Data
Type: eBook
Discover how generative AI (GenAI) is transforming industries and empowering employees across IT, customer service, HR, and app development. Learn from ServiceNow experts on the impact and practical applications of this game-changing technology. Read the e-book to explore the future of work with GenAI.
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Discover 3 strategies for employee retention and growth
By: ServiceNow
Type: White Paper
The price of dissatisfied workers is high; Gartner estimates a company of 10,000 employees stands to pay $16 million per year replacing workers who leave in search of something better. This white paper by ServiceNow outlines three steps your organization can take to strengthen your workforce and drive growth. Explore the white paper now.
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Why high-performing organizations prioritize flexible delivery
By: ServiceNow
Type: Analyst Report
In this analyst report, find out why hybrid approaches have become king in the modern workplace… and why flexible delivery is becoming the difference maker for leading organizations.
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How AI can drive operational and HR workforce efficiencies
By: ServiceNow and IBM
Type: White Paper
Discover how ServiceNow's AI-powered employee experience platform can help your organization reduce costs and drive growth through standardization, consolidation, and automation. Learn strategies to streamline HR operations, boost efficiency, and automate repetitive tasks. Read the white paper to explore more.
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The Need for Evolution in the Customer Service Experience
By: ServiceNow
Type: White Paper
The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
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Using AIOps to grow your business with 24/7 resilience
By: ServiceNow
Type: eBook
How can you ensure your existing IT services run smoothly 24/7, to help your business grow? Read this guide to learn how AI-powered service operations can help you get the most out of your existing IT investments, to deliver extraordinary IT experiences for employees, boost revenue, reduce costs, speed innovation, and transform your business.
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Climb To New Heights: How CHROs Can Lead the Journey
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Type: eBook
In this e-book, discover how CHROs can lead the digital transformation journey in 3 simple steps.
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The CHRO guide to unleashing agility & bottom-line benefits
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Type: eBook
For today’s businesses, managing risk and building resilience in their HR operations has never been more important. To do so, many have turned to strengthening their employee productivity and development plans. However, many can find these methods daunting. Browse this guide to learn more.
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5 key IT asset cost reduction tips to free up your budget
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Type: White Paper
Enabling flexible, resilient IT doesn’t necessarily mean spending more money. In fact, it can mean cutting costs. Explore this white paper to discover 5 ways that you can reduce your IT asset costs and optimize your IT operations.
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Creating And Delivering an Outcome-Driven Portfolio
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Type: eBook
Discover in this e-book how strategic portfolio management (SPM), a discipline that has strategic planning at its core, can help you overcome the strategic project gap by connecting all aspects of strategy, from the initial setting of priorities to the achievement of objectives.
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3 Capabilities You Need to Modernize Enterprise Asset Management
By: ServiceNow
Type: eBook
In this e-book, discover the 3 capabilities your organization needs to modernize your enterprise asset management.
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ServiceNow ebook: The AI platform for business transformation
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Type: eBook
Explore how ServiceNow's AI-powered platform can revolutionize your business. Learn how to leverage generative AI, boost productivity, and deliver exceptional customer and employee experiences. Read the e-book to discover the power of an integrated AI platform.
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Business Value of ServiceNow Customer Service Management
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Type: White Paper
Discover in this white paper how the Now Platform can help you reduce customer service costs while delivering seamless experiences by connecting your teams, systems, and digital workflows on a single platform
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From Challenge to Opportunity: Navigating Talent Costs
By: ServiceNow
Type: eBook
This guide serves to dive into some of the HR and tech challenges today’s organizations have successfully overcome. Read on to learn how a unified digital platform can provide a simple, single brand experience for internal end-users, as well as how it can join up and simplify user experiences across technology silos and teams—and more.
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Deliver great talent development experiences to fuel business growth
By: ServiceNow
Type: eBook
Optimize employee growth and development to drive retention and business growth. Learn how a unified career hub can help leaders make smarter talent decisions, managers empower employee growth, and employees plan their career journeys. Read the e-book for a dynamic AI-powered approach.
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IT Asset Management Optimize Enterprise Asset Holding
By: ServiceNow
Type: eBook
Smarter approaches to asset management addresses the hidden asset cost gotchas; download this Gorilla Guide e-book to find out how.
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Supercharging Employee Growth and Development
By: ServiceNow
Type: White Paper
Business Leaders are finding that focusing on skills, rather than jobs or degrees, strengthens your workforce with modern data and insights. This paper presents four ways that a skills-powered approach can supercharge employee growth and development.
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How to optimize spend, mitigate risks, and deliver success
By: ServiceNow
Type: Product Overview
In this product overview you'll find out how you can optimize technology spend and mitigate risk with a single platform for managing applications, hardware, software, and cloud. Read the full product overview now to learn more.
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How to build a risk-informed, resilient business
By: ServiceNow and IBM
Type: eBook
Embrace risk and build a resilient business. Learn how to identify, manage, and leverage risks to drive innovation and success with ServiceNow's integrated risk management solutions. Read the eBook to discover how to make the most of change and uncertainty.
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IT Asset Discovery: From Visibility to Workflow
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Explore in this e-book the kind of data you need to see all your software, hardware, and cloud-based assets – as well as cloud resources that are often overlooked.
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Drive success in field service with AI innovation
By: ServiceNow
Type: Webcast
AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
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Beware the AI proof of concept doom loop
By: ServiceNow
Type: Analyst Report
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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ServiceNow Customer Insights: Customer Experience Testimonials
By: ServiceNow
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Discover in this e-book how ServiceNow customers continue to persevere— do more with less—while still managing to improve customer satisfaction.