Empowering Cios To Lead A Guide To Tackling Technology Challenges Across The Business
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Navigate the Era of New Customer Expectations
By: ServiceNow
Type: eBook
As technology evolves, today’s customers are evolving with it. However, because this change is happening so rapidly, it can be difficult to balance changing customer demands with your organizational objectives and limitations.
In this eBook, you will learn how to deliver great customer experiences while reducing costs, along with helpful tips for seamless selling and servicing, as well as the benefits of frictionless banking, which helps both maximize engagement and revenue streams.
Read on to learn how today’s leading organizations are utilizing the right technology solutions to meet and exceed new customer expectations while still finding ways to cut down on expenses and inefficiencies.
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3 Stages for Optimizing IT Services and Operations
By: ServiceNow
Type: eBook
It’s over for silos; Siloed services and operations teams can no longer keep pace with the technology demands of today’s digital-first world.
That’s why 78% of organizations are turning to service operations, an approach that unifies IT service and IT operations management for better delivery of digital business services.
In this guide, discover a practical, 3-stage approach for automating and optimizing IT services and operations on a single cloud platform, giving you the ability to govern all things IT while efficiently delivering extraordinary technology experiences.
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3 Stages For Optimizing It Services And Operations
By: Service Now x Agineo
Type: eBook
Digital transformation has increased demands on IT services, challenging siloed teams. This white paper outlines a three-stage approach to optimizing IT services on a unified cloud platform.
The first stage focuses on expanding services while reducing costs by consolidating tools, automating processes, and gaining visibility.
The second stage emphasizes delivering extraordinary experiences through AI-powered automation and predictive analytics to expedite fulfillment and resolution.
The final stage accelerates productivity by applying best practices, optimizing workflows, and supporting teams with self-service cloud access.
Discover how unifying IT services can scale growth and drive transformation.
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Are your strategic investments leaving money on the table? 5 ways to tell
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3-step guide to modernizing IT services and operations
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In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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Dive into this white paper for your 3-step roadmap for driving critical outcomes across your organization by adopting SPM as a strategic fulcrum.
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eBook Modernise your IT services and operations with AI
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AI is transforming IT services and operations, unlocking new efficiencies and productivity. Learn how to leverage AI and generative AI to empower IT service agents, operators, and employees, driving business outcomes across your organization. Read the white paper to discover unique ways to use automation to improve efficiency and productivity.
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Using AIOps to grow your business with 24/7 resilience
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How can you ensure your existing IT services run smoothly 24/7, to help your business grow? Read this guide to learn how AI-powered service operations can help you get the most out of your existing IT investments, to deliver extraordinary IT experiences for employees, boost revenue, reduce costs, speed innovation, and transform your business.
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4 Ways to Get Your Digital Transformation Back on Track
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Struggling with your digital transformation? In this 9-page white paper, discover 4 best practices to get it back on track – from proactive planning to optimizing technology spend.
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Why high-performing organizations prioritize flexible delivery
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In this analyst report, find out why hybrid approaches have become king in the modern workplace… and why flexible delivery is becoming the difference maker for leading organizations.
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Productivity Driving With Service Operations
By: Service Now x Agineo
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This eBook explores how modern, unified, and automated service operations can empower teams, improve service availability, and drive business impact. Learn how to unlock innovation and deliver extraordinary technology experiences. Read the full eBook today.
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How AI can drive operational and HR workforce efficiencies
By: ServiceNow and IBM
Type: White Paper
Discover how ServiceNow's AI-powered employee experience platform can help your organization reduce costs and drive growth through standardization, consolidation, and automation. Learn strategies to streamline HR operations, boost efficiency, and automate repetitive tasks. Read the white paper to explore more.
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Boost employee retention and fuel business growth with these 3 insights
By: ServiceNow
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The price of dissatisfied workers is high; Gartner estimates a company of 10,000 employees stands to pay $16 million per year replacing workers who leave in search of something better. This white paper by ServiceNow outlines three steps your organization can take to strengthen your workforce and drive growth. Explore the white paper now.
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Supporting employee experiences in the new work world
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An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
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Streamline customer service with AI-powered tools: A guide
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Discover how ServiceNow's GenAI-powered Now Assist can streamline customer service, field service, and app development. Learn to automate tedious tasks, boost agent productivity, and deliver personalized experiences. Read the e-book to see how GenAI can transform your business.
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Streamline customer service with AI-powered tools: A guide
By: ServiceNow and DXC
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Generative AI (GenAI) can streamline customer service, field operations, and app development. Access this guide to learn how Now Assist by ServiceNow can reduce manual effort, improve productivity, and enhance experiences for customers and employees.
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The Need for Evolution in the Customer Service Experience
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The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
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Ignite productivity across IT with Now Assist
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Discover how ServiceNow's Now Assist can boost IT productivity and employee experiences with GenAI-powered solutions for service management, operations, portfolio management, and app development. Learn how to accelerate innovation and drive real business value. Read the white paper to learn more.
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Discover the power of AI for business transformation
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Explore how ServiceNow's AI-powered platform can revolutionize your business. Learn how to leverage generative AI, boost productivity, and deliver exceptional customer and employee experiences. Read the e-book to discover the power of an integrated AI platform.
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Your guide to navigating talent challenges while reducing costs
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This guide serves to dive into some of the HR and tech challenges today’s organizations have successfully overcome. Read on to learn how a unified digital platform can provide a simple, single brand experience for internal end-users, as well as how it can join up and simplify user experiences across technology silos and teams—and more.
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Unleash Productivity Across The Enterprise With GenAl
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Before you can unlock the benefits of GenAI, you first must answer the question: How do I incorporate GenAI into my IT estate? Download this e-book to find out.
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Boost productivity with generative AI in your enterprise
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Discover how generative AI can boost productivity across your enterprise. Learn how to leverage ServiceNow's GenAI capabilities to automate workflows, transform employee and customer experiences, and accelerate business agility. Read the e-book to unlock the full potential of GenAI.
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You’re ready to get started with GenAI…but how?
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In this e-book, you'll discover how generative AI can unleash productivity across your enterprise, from automating IT service workflows to boosting developer productivity. You'll also learn the three-stage approach to harnessing GenAI's power on the Now Platform. Read on now to explore the transformative impact of GenAI.
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Realize The Value of IT Investments with End-To-End Hardware Asset Management
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Read this e-book to see how you can automate your hardware asset management to maximize the value of your current technology investments and help your IT teams become a strategic business partner.
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Deliver great talent development experiences to fuel business growth
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Optimize employee growth and development to drive retention and business growth. Learn how a unified career hub can help leaders make smarter talent decisions, managers empower employee growth, and employees plan their career journeys. Read the e-book for a dynamic AI-powered approach.
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The CHRO guide to unleashing agility & bottom-line benefits
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For today’s businesses, managing risk and building resilience in their HR operations has never been more important. To do so, many have turned to strengthening their employee productivity and development plans. However, many can find these methods daunting. Browse this guide to learn more.
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Ascending to new hiring heights: Using a skills-based approach
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4 tips to succeed in digital transformation even in tough times
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Discover four tips to drive digital transformation success, even in tough times. Learn how to tear down IT silos, align strategy and delivery, optimize IT asset management, and leverage AIOps for cloud adoption. Read the white paper to unlock new ways to innovate and adapt.
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Unlock Productivity Across IT with Generative AI Insights
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Discover how GenAI-powered Now Assist can boost IT productivity and create better employee experiences. Learn how to free your teams to focus on innovation, streamline IT operations, and accelerate app development. Read the white paper to learn more.
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Supercharging Employee Growth and Development
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Business Leaders are finding that focusing on skills, rather than jobs or degrees, strengthens your workforce with modern data and insights. This paper presents four ways that a skills-powered approach can supercharge employee growth and development.
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How to build a risk-informed, resilient business
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Embrace risk and build a resilient business. Learn how to identify, manage, and leverage risks to drive innovation and success with ServiceNow's integrated risk management solutions. Read the eBook to discover how to make the most of change and uncertainty.
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How to break down data silos with the Now Platform
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3 critical steps to managing technology spend and risk
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In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.
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Catalyst For Change: Key Allies for Employee and Customer Experience Initiatives
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Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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5 Priorities for Implementing Strong Field Service Foundations
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Deliver better HR services faster with Now Assist
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Accelerate HR services with AI-powered Now Assist
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Unlock the power of GenAI to streamline HR service delivery and accelerate app development. Now Assist from ServiceNow empowers employees with self-service, boosts HR agent productivity, and simplifies custom app creation. Read this guide to discover how GenAI can transform your HR and development workflows.
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Business Value of ServiceNow Customer Service Management
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Discover in this white paper how the Now Platform can help you reduce customer service costs while delivering seamless experiences by connecting your teams, systems, and digital workflows on a single platform
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E-book: Customer Operations 101
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Best practices in cloud spend management
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FinOps teams need to align tech efforts with budget limits. ServiceNow Cloud Cost Management offers a unified platform to monitor hybrid cloud expenses, budget effectively, optimize resources, and deactivate unused services. Discover how to enhance your cloud efficiency and expenditure by reading the full content.
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Customer Experience Trends: Customer Service Insights in The GenAI Era
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Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.
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ServiceNow Customer Insights: Customer Experience Testimonials
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Discover in this e-book how ServiceNow customers continue to persevere— do more with less—while still managing to improve customer satisfaction.
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IT Asset Discovery: From Visibility to Workflow
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Explore in this e-book the kind of data you need to see all your software, hardware, and cloud-based assets – as well as cloud resources that are often overlooked.
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Measuring Value to Deliver Value: How Are You Monitoring Project Success?
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Businesses need relevant metrics to monitor and manage project value from the outset. But how do they do that? Read on for the answer.
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Drive success in field service with AI innovation
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AI is reshaping field service, cutting manual work, and enhancing technician focus on key tasks. But success depends on a cautious, iterative method, quality data, and apt tech and talent. Read the full paper to learn how AI is reinventing field service and to view a checklist for generative AI field service use cases.
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The Gorilla Guide to IT asset management
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Smarter approaches to asset management addresses the hidden asset cost gotchas; download this Gorilla Guide e-book to find out how.
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How to save money while optimizing your IT ops
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Enabling flexible, resilient IT doesn’t necessarily mean spending more money. In fact, it can mean cutting costs. Explore this white paper to discover 5 ways that you can reduce your IT asset costs and optimize your IT operations.
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In this e-book, discover the 3 capabilities your organization needs to modernize your enterprise asset management.