Measuring Value to Deliver Value
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Computer Weekly - 14 September 2021: Is 3D printing about to hit the mainstream?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week’s Computer Weekly, we find out about the emerging consumer services using 3D printing and ask if the technology is about to go mainstream. Our latest buyer’s guide looks at the importance of sustainable datacentres. And we analyse the risks of increasing contactless card spending limits and whether tech could help. Read the issue now.
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CHAPTER 1: Preparing for the Exam
By: McGraw Hill
Type: White Paper
The Project Management Professional (PMP) and the Certified Associate in Project Management (CAPM) exams are a reliable way to help validate your project management skillset.
In this exam prep guide, you will:
- Learn how to qualify for the PMP and the CAPM certification
- Create a strategy to pass your project management certification exam
- Understand details on projects, project management, and operations
- Qualify for your exam
Get started here.
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2024 analyst report: How GenAI is modernizing IT ops
By: ServiceNow
Type: ESG Research Report
To find out how generative AI is impacting IT operations, Enterprise Strategy Group surveyed 360 IT professionals.
In this 2024 research report, the analyst firm unpacks the findings, which explore:
- The results of GenAI investments
- How businesses are measuring the effectiveness of their GenAI applications
- Sources for acquiring IT-ops tools that use generative AI
- And much more
To access the complete insights, tap into the 29-page report penned by Senior Analyst at Enterprise Strategy Group, Jon Brown.
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Cloud & DevOps: a guide to becoming a software-centric organisation
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2024 ServiceNow Insight and Vision Report
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The 2024 ServiceNow Insight and Vision Report shows digital progress is stagnant, with 73% of businesses achieving less than 50% of their digital goals. ServiceNow offers a solution to break this deadlock, enhancing operations, security, and customer experiences. Download the report now to find out how you can drive your digital transformation.
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Achieve a 399% ROI with ServiceNow Field Service Management
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Discover in this Forrester Consulting Total Economic Impact analyst report the potential return on investment (ROI) your organization may realize by deploying ServiceNow FSM, and how you may see an increase of up to 16% in your field service efficiency rate.
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The total economic impact of customer service management platforms
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Organizations are looking for solutions that can help them improve employee and customer satisfaction while also retaining business and realizing new opportunities. However, when searching for systems, many struggle to understand the benefits, costs, and risks, as well as the financial impact of the investment. Access this report to learn more.
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Enterprise Strategy Group: Predictive maintenance with AI + cloud
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Discover how integrating AI and cloud technologies can transform predictive maintenance and reduce equipment downtime. Learn about a proven solution that simplifies OT monitoring and enables ML-driven predictive maintenance. Read the full Enterprise Strategy Group Showcase to learn more.
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ITOps & service management: The state of play in APAC
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In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.
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Customer operations: 51-page ultimate guide
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Customers want answers to their issues and requests yesterday. So, how can you empower your teams to deliver proactive service? Check out “Customer Operations for Dummies, 2nd ServiceNow Special Edition,” your guide for fueling seamless customer experiences.
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5 customer experience revelations for the GenAI era
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Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.
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The rise of hybrid: Why flexible delivery is becoming king
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In this analyst report, find out why hybrid approaches have become king in the modern workplace… and why flexible delivery is becoming the difference maker for leading organizations.
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IT Asset Management Optimize Enterprise Asset Holding
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Smarter approaches to asset management addresses the hidden asset cost gotchas; download this Gorilla Guide e-book to find out how.
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Potential ROI of ServiceNow HR Service Delivery
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Intentionally designing a cohesive employee experience is the key to higher levels of engagement, productivity, and retention for new hires. In this Forrester analyst report, examine the potential return on investment (ROI) your organization may realize by deploying HR Service Delivery.
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Embedding AI Into Technology Strategy: Five Steps to Impact
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In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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Beware the AI proof of concept doom loop
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In this IDC white paper, discover the 5 essential steps for effectively embedding AI into your technology strategy.
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Strategic Planning Done Right
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Discover in this e-book how strategic portfolio management (SPM), a discipline that has strategic planning at its core, can help you overcome the strategic project gap by connecting all aspects of strategy, from the initial setting of priorities to the achievement of objectives.
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ITIL and ITSM: How IT is becoming more service-oriented
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In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
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Deploying an outside application for improved onboarding
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Water utility company Scottish Water needed a way to simplify the onboarding process for new employees. Download this expert guide to see how the water utility company benefitted from using ServiceNow to reinvent how they onboard new staff.
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Boost productivity with unified service operations
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Journey to modernizing IT services and operations
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In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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How to build a machine learning model in 7 steps
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Organizations are implementing AI projects for numerous applications in a wide range of industries. But building a viable, reliable and agile machine learning model takes patience, preparation and perseverance. In this e-guide, we take a look into the main steps for building an efficient machine learning model.
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How best to put collaboration tools to work for your team
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This collection of recent expert advice aims to make your quest for the best option a bit easier. Read on and learn the latest on what collaboration tools now offer, including advanced technology like AI and speech recognition.
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Building AI You Can Trust
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Discover how to build trustworthy AI that delivers measurable business value. This white paper explores a proven approach using Metric-Driven Development and rigorous LLM evaluations. Learn how to create domain-specific AI solutions that differentiate your business. Read the full white paper.
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How to make the shift to Lean Portfolio Management
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In this paper, you’ll learn about the five important shifts that portfolio managers must make as they move to a lean approach to planning, funding, and tracking product development work. Read the full paper now.
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Catalyst For Change: Key Allies for Employee and Customer Experience Initiatives
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Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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Executing a strategic vision while improving user & customer experience
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In order to realize your businesses goals, architecting a strategy is not enough. This e-book looks at how leaders and teams establish a vision and coordinate to deliver that vision, as well as how adaptable and sustainable work and is transforming customer and employee experience. Read on to learn more.
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Boost IT productivity and employee experiences with generative AI
By: ServiceNow and CRI Advantage
Type: White Paper
Discover how ServiceNow's Now Assist can boost IT productivity and employee experiences with GenAI-powered solutions for service management, operations, portfolio management, and app development. Learn how to accelerate innovation and drive real business value. Read the white paper to learn more.
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How to break down data silos with the Now Platform
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How can you empower your customers, employees, and partners with modern, consumer-grade experiences? Read on to learn how the Now Platform can help you break down silos, seamlessly connecting your people, systems and processes with enterprise-wide digital workflows while increasing speed to value.
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Deliver better HR services faster with Now Assist
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Discover how GenAI-powered Now Assist can empower your HR teams to deliver faster, more efficient services. Boost productivity, automate repetitive tasks, and enhance employee experiences. Read the e-book to learn more.
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Deliver better HR services faster with Now Assist
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Unlock the power of GenAI to streamline HR service delivery and accelerate app development. Now Assist from ServiceNow empowers employees with self-service, boosts HR agent productivity, and simplifies custom app creation. Read this guide to discover how GenAI can transform your HR and development workflows.
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13-page paper: Observability and OpenTelemetry
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For a 13-page guide to observability in complex systems, review this white paper, which explores 3 layers of observability, observability workflows, and more.
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Drop the complexity: A refined approach to data governance
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Data governance stratagems have become so complex over the years, meaning it’s time for businesses to reimagine their governance approaches to cut down on bloat and inefficiency. Read on to learn how Alation’s data governance methodology goes a step beyond traditional approaches to ensure quality data remains compliant and generates business value.
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Streamline customer service with AI-powered Now Assist
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Streamline customer service with AI-powered Now Assist
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Discover 3 strategies for employee retention and growth
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The price of dissatisfied workers is high; Gartner estimates a company of 10,000 employees stands to pay $16 million per year replacing workers who leave in search of something better. This white paper by ServiceNow outlines three steps your organization can take to strengthen your workforce and drive growth. Explore the white paper now.
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Economic analysis of Sitefinity Digital Experience Platform
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E-guide: DevOps trends in APAC
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Across the APAC region, organisations have been ramping up on agile development efforts to stay ahead of the competition. DevOps, in particular, has been gaining ground as a way to bring together development and operations teams, thereby increasing software quality and stability, and shortening time to market.
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3 essential steps for driving strategic outcomes with SPM
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In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.
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The challenges of communicating the ROI of IT
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If you’re an enterprise IT support leader, proving the value of what you do is always important. When you can’t prove ROI, your credibility plummets, as will your team’s budgets and resources. Read this eBook for guidance to show your leadership team and stakeholders the business value of IT support.
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Recognizing the intrinsic value of SLOs
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A Computer Weekly buyer's guide to intelligent workload management
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One huge advantage digital transformation brings with it is the phenomenon of intelligent workload management. In this 17-page buyer's guide, Computer Weekly looks at the various tools available, asset management best practices and the complications to look out for with hybrid and multicloud deployments.
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3 Stages For Optimizing It Services And Operations
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Maximizing the Business Value of AI with a Digital Platform
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As companies enhance digital capabilities, maximizing AI value is critical. This IDC report explores how a digital platform approach can help organizations drive business impact through AI, improve customer experience, and achieve better outcomes. Download the full report to learn more.