Measuring Value to Deliver Value
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Computer Weekly - 14 September 2021: Is 3D printing about to hit the mainstream?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week’s Computer Weekly, we find out about the emerging consumer services using 3D printing and ask if the technology is about to go mainstream. Our latest buyer’s guide looks at the importance of sustainable datacentres. And we analyse the risks of increasing contactless card spending limits and whether tech could help. Read the issue now.
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CHAPTER 1: Preparing for the Exam
By: McGraw Hill
Type: White Paper
The Project Management Professional (PMP) and the Certified Associate in Project Management (CAPM) exams are a reliable way to help validate your project management skillset.
In this exam prep guide, you will:
- Learn how to qualify for the PMP and the CAPM certification
- Create a strategy to pass your project management certification exam
- Understand details on projects, project management, and operations
- Qualify for your exam
Get started here.
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Turn your business strategy into reality
By: Qlik
Type: Infographic
In the ever-evolving business world, aligning strategic initiatives with enterprise activities is crucial. In this infographic, you’ll learn about a strategic portfolio management (SPM) tool designed to help close the gap between strategy and execution.
Key points include:
- Synchronizing investments with strategic goals
- Enabling teams to adopt effective work methodologies (Agile, traditional, hybrid) with proper oversight
- And more
Read on now to find out how you can align strategy with work to efficiently deliver customer value amidst constant change.
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Turn your business strategy into reality
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Type: Infographic
In this infographic, you'll discover how to align your organization's strategy and work to deliver the outcomes that matter most. Read on now to learn about ServiceNow's Strategic Portfolio Management solution and how it can help you build true organizational agility.
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3 Steps to Drive Strategic Outcomes Across the Enterprise
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Dive into this white paper for your 3-step roadmap for driving critical outcomes across your organization by adopting SPM as a strategic fulcrum.
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Steps, tools & services to know when developing EPM strategy
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While developing an enterprise performance management (EPM) strategy seems straightforward enough, it’s critical to consider the many processes, people, and systems involved before choosing which path to take. Browse this guide to learn more.
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Analyst Report of ROI for ServiceNow Field Service Management
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Type: Analyst Report
Discover in this Forrester Consulting Total Economic Impact analyst report the potential return on investment (ROI) your organization may realize by deploying ServiceNow FSM, and how you may see an increase of up to 16% in your field service efficiency rate.
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The total economic impact of customer service management platforms
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Organizations are looking for solutions that can help them improve employee and customer satisfaction while also retaining business and realizing new opportunities. However, when searching for systems, many struggle to understand the benefits, costs, and risks, as well as the financial impact of the investment. Access this report to learn more.
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A Buyer’s Guide to Enterprise Agile Planning Solutions
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In this exclusive e-book, find out how Digital.ai Agility can help your organization unlock new customer products and services, optimized customer experiences, better business process insights and accelerated time to market.
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2024 analyst report: How GenAI is modernizing IT ops
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To find out how generative AI is impacting IT operations, Enterprise Strategy Group surveyed 360 IT professionals. Access the findings in this 2024 report, “Generative AI in IT Operations: Fueling the Next Wave of Modernization.”
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Potential ROI of ServiceNow HR Service Delivery
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Intentionally designing a cohesive employee experience is the key to higher levels of engagement, productivity, and retention for new hires. In this Forrester analyst report, examine the potential return on investment (ROI) your organization may realize by deploying HR Service Delivery.
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Modernize your business with AWS and Deloitte's solutions
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Discover how Deloitte's hybrid solutions and industry expertise can help you transform your business with AWS. Learn about application modernization, migration, and quality engineering services that deliver sustainable business goals. Read the e-book to start your transformation.
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Customer Experience Trends: Customer Service Insights in The GenAI Era
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Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.
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Why high-performing organizations prioritize flexible delivery
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In this analyst report, find out why hybrid approaches have become king in the modern workplace… and why flexible delivery is becoming the difference maker for leading organizations.
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E-book: Customer Operations 101
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Customers want answers to their issues and requests yesterday. So, how can you empower your teams to deliver proactive service? Check out “Customer Operations for Dummies, 2nd ServiceNow Special Edition,” your guide for fueling seamless customer experiences.
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Leverage AI analytics for software delivery & business value
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Discover how Digital.ai Intelligence's AI-powered analytics can align software delivery with business strategy, streamline value streams, and increase application reliability. Get the insights you need to drive continuous agility. Read the full research content to learn more.
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5 Ways to Reduce Costs with Strategic Portfolio Management
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Too many organizations are not generating satisfactory returns on their strategic investments. They are leaving opportunity and money on the table, and their competitors couldn’t be happier. In this e-book, learn how the ServiceNow Now platform can help your organization make sure no opportunities are left on the table.
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Cloud & DevOps: a guide to becoming a software-centric organisation
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Businesses are investing time and effort in building digitally-enabled services. In this e-guide we look at how businesses can transform their software development teams to deliver software efficiently and reliably.
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Productivity Driving With Service Operations
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This eBook explores how modern, unified, and automated service operations can empower teams, improve service availability, and drive business impact. Learn how to unlock innovation and deliver extraordinary technology experiences. Read the full eBook today.
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IT Asset Management Optimize Enterprise Asset Holding
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Smarter approaches to asset management addresses the hidden asset cost gotchas; download this Gorilla Guide e-book to find out how.
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How IT can boost employee and customer experience initiatives
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Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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How AI Is Shaping the Future of Enterprise Platforms
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ServiceNow is positioning itself as the leading AI platform for business transformation,leveraging its powerful tools to redefine how enterprises operate. By integrating AIcapabilities, the company aims to simplify workflows, enhance decision-making, anddrive efficiency across industries.
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ITOps & service management: The state of play in APAC
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IT Asset Discovery: From Visibility to Workflow
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Explore in this e-book the kind of data you need to see all your software, hardware, and cloud-based assets – as well as cloud resources that are often overlooked.
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Beware the AI proof of concept doom loop
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In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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3 essential tasks to evolve your IT services & operations
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In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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Creating And Delivering an Outcome-Driven Portfolio
By: ServiceNow
Type: eBook
Discover in this e-book how strategic portfolio management (SPM), a discipline that has strategic planning at its core, can help you overcome the strategic project gap by connecting all aspects of strategy, from the initial setting of priorities to the achievement of objectives.
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Calculating the ROI for Process Automation
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Type: eGuide
To justify starting or expanding a project in today's economy, you must demonstrate both current and future value, and how the project will support key business initiatives in service of your company's goals. This e-book provides expert tips and ideas for showcasing the business value of PagerDuty Process Automation projects
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Calculating the ROI for Process Automation
By: PaperDuty Inc.
Type: eBook
To justify starting or expanding a project in today’s economy, you must demonstrate both current and future value, and how the project will support key business initiatives in service of your company’s goals. Fortunately, automation projects with PagerDuty Process Automation can deliver a significant ROI. Find out how in this e-book.
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Maximizing the Business Value of AI with a Digital Platform
By: ServiceNow
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As companies enhance digital capabilities, maximizing AI value is critical. This IDC report explores how a digital platform approach can help organizations drive business impact through AI, improve customer experience, and achieve better outcomes. Download the full report to learn more.
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Oracle vs. Workday: ERP Evaluation Guide
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Evaluate Oracle and Workday's ERP solutions with this comprehensive guide. Discover the 5 steps to selecting the right partner, including defining goals, mapping requirements, and comparing commercial terms. Download the full guide to make an informed ERP decision.
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Lean portfolio management: How to make the shift
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In this paper, you’ll learn about the five important shifts that portfolio managers must make as they move to a lean approach to planning, funding, and tracking product development work. Read the full paper now.
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ITIL and ITSM: How IT is becoming more service-oriented
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In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
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The Top 8 Business Metrics Every MSP Needs to Manage
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Discover the 8 essential business metrics every MSP needs to manage for success. Learn how to track team utilization, first-touch resolution, and more to improve operations and profitability. Read the full white paper to unlock insights for your MSP.
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Executing a strategic vision while improving user & customer experience
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In order to realize your businesses goals, architecting a strategy is not enough. This e-book looks at how leaders and teams establish a vision and coordinate to deliver that vision, as well as how adaptable and sustainable work and is transforming customer and employee experience. Read on to learn more.
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Deploying an outside application for improved onboarding
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Water utility company Scottish Water needed a way to simplify the onboarding process for new employees. Download this expert guide to see how the water utility company benefitted from using ServiceNow to reinvent how they onboard new staff.
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Dead-end demand: Guide to combatting new expectations
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While classic demand gen funnels and SDR follow-ups can help marketing teams benchmark performance, many have begun to struggle with certain breakpoints. These issues can lead to dead-end demand, and unfortunately, many organizations struggle to combat this with modern B2B buying. Access this guide to learn more.
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The state of IT Asset Management (ITAM)
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Reduced security risks, stronger audit performances: These are two of the many metrics that organizations leverage to measure IT asset management (ITAM) success. To discover other metrics, and to learn how to boost your ITAM program’s success, download this infographic.
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Boost IT productivity and employee experiences with generative AI
By: ServiceNow and NTT Data
Type: eBook
Discover how GenAI-powered Now Assist can boost IT productivity and create better employee experiences. Learn how to free your teams to focus on innovation, streamline IT operations, and accelerate app development. Read the white paper to learn more.
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Boost IT productivity and employee experiences with generative AI
By: ServiceNow and NetImpact
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Discover how GenAI-powered Now Assist can boost IT productivity and create seamless employee experiences. Access this e-book to learn how to accelerate service management, operations, portfolio management, and app development.
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How To Hit Every SAP Change Deadline in 2025
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Businesses must adapt SAP systems to access new functionalities, but change failure can disrupt operations. This white paper outlines 5 steps to ensure successful SAP changes in 2025, from prioritizing Clean Core compliance to effectively allocating resources. Learn how to hit every SAP change deadline. Read the full white paper.
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And the SaaS CSAT award goes to…
By: ServiceNow
Type: Analyst Report
ServiceNow clinches the 2023 SaaS CSAT Award for Field Service Management, per IDC. Leading in customer satisfaction in the SaaS Path Survey, it outperforms in FSM with a trusted brand, easy implementation, and superior features. With 59% of firms upping FSM investment, the full IDC report details ServiceNow's top-tier solution.
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Business Value of ServiceNow Customer Service Management
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Discover in this white paper how the Now Platform can help you reduce customer service costs while delivering seamless experiences by connecting your teams, systems, and digital workflows on a single platform
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Using AIOps to grow your business with 24/7 resilience
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How can you ensure your existing IT services run smoothly 24/7, to help your business grow? Read this guide to learn how AI-powered service operations can help you get the most out of your existing IT investments, to deliver extraordinary IT experiences for employees, boost revenue, reduce costs, speed innovation, and transform your business.
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How KPIs can benefit the management of your data center
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This expert eGuide breaks down some of the benefits that using a KPI to measure your data center workload balance, what business relevant aspects to measure, as well as generating periodic reports that show KPI data overtime. Also, review examples of how KPIs can measure your data centers IT infrastructure, transactions and efficiency.
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Leveraging Agile in 2024 as a medium- or large-sized business
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Small organizations continue to report that Agile is a powerful productivity framework showing obvious benefits; larger companies, however, are seeing substantive barriers to organization-wide adoption. Explore research on the State of Agile in 2023 to better understand how to leverage and empower Agile as a medium-sized or large business.
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A Computer Weekly buyer's guide to intelligent workload management
By: TechTarget ComputerWeekly.com
Type: eGuide
One huge advantage digital transformation brings with it is the phenomenon of intelligent workload management. In this 17-page buyer's guide, Computer Weekly looks at the various tools available, asset management best practices and the complications to look out for with hybrid and multicloud deployments.
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How to break down data silos with the Now Platform
By: ServiceNow
Type: White Paper
How can you empower your customers, employees, and partners with modern, consumer-grade experiences? Read on to learn how the Now Platform can help you break down silos, seamlessly connecting your people, systems and processes with enterprise-wide digital workflows while increasing speed to value.
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Maximising return on digital investments
By: TechTarget ComputerWeekly.com
Type: Research Content
What impact do digital technology transformations have on productivity? This in-depth study from the World Economic Forum offers some answers.
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8 steps for enhancing ABM with webinars
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Account-based marketing (ABM) has become a popular strategy within the B2B tech space, especially as B2B marketers look to better align with the way Sales operates. Yet some argue that ABM program success has been mixed or even underwhelming at times. Access this e-book to learn more.