Unleash Productivity Across the Enterprise with GenAI
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Streamline Customer Service Experiences With Now Assist
By: ServiceNow and DXC
Type: eGuide
As customer expectations rise, companies seek ways to streamline service experiences and boost productivity. The solution is generative AI (GenAI) powered by ServiceNow's Now Assist.
Now Assist enables organizations to:
- Reduce customer effort and increase satisfaction through intelligent self-service
- Boost agent productivity by automating tasks and speeding resolution times
- Empower field technicians with work order summarization and data access
- Accelerate app development and automation with low-code tools
Dig into this guide to learn more and discover how you can leverage GenAI to understand context, synthesize information, and generate content, transforming business operations.
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Discover the power of AI for business transformation
By: ServiceNow
Type: eBook
Discover how ServiceNow's AI platform can transform your business in this e-book. It details how the cloud-native platform enables rapid tech integration, easy management of changes, and business expansion through ready-to-use AI.
ServiceNow's AI, including GenAI, boosts customer service, IT, and employee experiences. Benefits include quicker incident resolution, enhanced agent productivity, and effortless employee self-service. The e-book also highlights how its low-code tools allow anyone to create applications and automations.
Learn how ServiceNow's AI platform can fast-track your digital transformation by reading the full e-book.
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Why governance is a must for GenAI and low-code development
By: ServiceNow
Type: White Paper
Generative AI (GenAI) is transforming app development, enabling faster, more efficient creation of applications. This white paper examines how ServiceNow's Now Assist for Creator accelerates digital innovation for developers of all skill levels.
Key points:
- GenAI can cut app development time by 30% with features like flow, code, and playbook generation, plus conversational app development.
- Now Assist for Creator boosts productivity for experienced developers and eases entry for citizen developers.
- It offers a single source of truth and predictive intelligence for trustworthy GenAI deployment.
Read the full white paper to discover how Now Assist for Creator can speed up app development with GenAI.
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Use GenAI-powered Now Assist to empower your employees at every career stage while increasing HR productivity
By: ServiceNow
Type: eBook
Discover how GenAI-powered Now Assist can empower your HR teams to deliver faster, more efficient services. Boost productivity, automate repetitive tasks, and enhance employee experiences. Read the e-book to learn more.
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Deliver better HR services faster with Now Assist
By: ServiceNow and DXC
Type: eGuide
Unlock the power of GenAI to streamline HR service delivery and accelerate app development. Now Assist from ServiceNow empowers employees with self-service, boosts HR agent productivity, and simplifies custom app creation. Read this guide to discover how GenAI can transform your HR and development workflows.
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Revolutionizing the low-code experience: The power of generative AI
By: ServiceNow
Type: Analyst Report
Discover how generative AI can revolutionize low-code development and boost developer productivity. Learn about the 4 key forces driving GenAI adoption and 4 best practices for getting started. Read the full report to unlock the power of GenAI for your enterprise.
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ThinkBIG: How intelligent automation and GenAI fuels agility and maximizes efficiency
By: ServiceNow
Type: White Paper
Discover how intelligent automation and generative AI can fuel agility and maximize efficiency in your organization. Explore the transformative impact of these technologies on app development, productivity, and innovation. Learn how to embrace AI-powered solutions and seize the opportunity to elevate your business. Read on to learn more.
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5 customer experience revelations for the GenAI era
By: ServiceNow
Type: eBook
Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.
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Intelligent automation and low code: Powering modern business
By: ServiceNow
Type: eBook
In a tumultuous business landscape, organizations are constantly looking for ways to get ahead. In this e-book, you’ll discover how intelligent automation and low-code can boost enterprise innovation and open new revenue streams for your business. Read on to learn why and how CIOs are integrating strategic change within their organizations.
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Climb To New Heights: How CHROs Can Lead the Journey
By: ServiceNow
Type: eBook
In this e-book, discover how CHROs can lead the digital transformation journey in 3 simple steps.
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Analyst report: How to maximize AI value with a digital platform
By: ServiceNow
Type: Analyst Report
As companies enhance digital capabilities, maximizing AI value is critical. This IDC report explores how a digital platform approach can help organizations drive business impact through AI, improve customer experience, and achieve better outcomes. Download the full report to learn more.
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Embedding AI Into Technology Strategy: Five Steps to Impact
By: ServiceNow
Type: White Paper
In this IDC white paper, discover the 5 essential steps for effectively embedding AI into your technology strategy.
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Embedding AI Into Technology Strategy: 5 Steps to Impact
By: ServiceNow
Type: Analyst Report
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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The 3 essential steps of a digital-first business strategy
By: ServiceNow
Type: White Paper
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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2024 ServiceNow global survey results
By: ServiceNow and NTT Data
Type: Research Content
The 2024 ServiceNow Insight and Vision Report shows digital progress is stagnant, with 73% of businesses achieving less than 50% of their digital goals. ServiceNow offers a solution to break this deadlock, enhancing operations, security, and customer experiences. Download the report now to find out how you can drive your digital transformation.
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Drive Agility And Speed At Scale
By: ServiceNow
Type: White Paper
Discover how intelligent automation and low-code development can help your organization drive agility and speed at scale. Learn to optimize processes, empower developers, and scale innovation safely. Read the full white paper to explore these strategies.
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Customer Experience (CX) Trends
By: ServiceNow and DXC
Type: Infographic
Explore the five key customer experience (CX) trends in the GenAI era, from disconnected customers to the value of AI and GenAI. Learn how to empower agents, optimize self-service, and anticipate the future of CX. Read the full white paper to uncover strategic insights.
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2024 analyst report: How GenAI is modernizing IT ops
By: ServiceNow
Type: ESG Research Report
To find out how generative AI is impacting IT operations, Enterprise Strategy Group surveyed 360 IT professionals. Access the findings in this 2024 report, “Generative AI in IT Operations: Fueling the Next Wave of Modernization.”
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2024 India CX Intelligence Report
By: ServiceNow
Type: Research Content
66% of customers consider taking their business elsewhere when an issue is not resolved within 3 days. This can be problematic, given the average of 3.9 days for companies to resolve a problem, and tends to lead to customers switching brands. So, what can organisations do to improve their customer service? Browse this report to learn more.
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Strategies to build apps faster with low-code solutions
By: ServiceNow
Type: White Paper
Accelerate digital transformation with low-code solutions that empower citizen developers and streamline app development. Learn how ServiceNow's Creator Workflows can help your organization build apps faster, scale without sprawl, and modernize legacy systems. Read the White Paper to learn more.
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Discover 3 strategies for employee retention and growth
By: ServiceNow
Type: White Paper
The price of dissatisfied workers is high; Gartner estimates a company of 10,000 employees stands to pay $16 million per year replacing workers who leave in search of something better. This white paper by ServiceNow outlines three steps your organization can take to strengthen your workforce and drive growth. Explore the white paper now.
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3 critical steps to managing technology spend and risk
By: ServiceNow
Type: eBook
In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.
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2024 ANZ CX Intelligence Report
By: ServiceNow
Type: Analyst Report
Australia and New Zealand have a customer service problem – the nations are stuck on hold. Wait times have increased for the third year running – with more than 107 million hours spent on hold, up 11% from last year. To make problems worse, customers' expectations have risen to an all-time high, making it even harder for organisations to keep up.
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Computer Weekly – 8 August 2023: How to improve developer productivity
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our latest buyer's guide examines the developer experience and looks at how critical it can be for productivity. The tech sector still struggles with diversity and inclusion – we ask what's standing in the way of ethnic minorities making it to the top. Read the issue now.
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Computer Weekly – 17 September 2024: The pillars of AI strategy
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to the CIO of Currys about the electronics retailer's AI strategy. We examine how China has become a leader in open source software – and what it means for the rest of the world. And we look at how AI is supporting networking alongside how to implement networking to support AI. Read the issue now.
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Computer Weekly – 24 October 2023: Brewing data insights at Heineken
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how brewing giant Heineken is building a data ecosystem to share insights and tap into AI capabilities. The UK is conducting an investigation into cloud supplier dominance – what will it mean for users? And we examine how generative AI could be used to improve customer experience. Read the issue now.
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GenAI: Empowering enterprises and engineering for the future
By: Virtusa
Type: White Paper
Discover how generative AI (genAI) is transforming enterprises and engineering. Learn about leveraging GenAI to build new revenue streams, boost productivity, and enhance data engineering. Explore the enterprise readiness of AI tools and Virtusa's perspective on empowering the future. Read the white paper to learn more.
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Generative AI: Best practices for risk management
By: Domino
Type: White Paper
You’ve heard about the massive potential of GenAI. But GenAI also poses many critical challenges and risks for your organization, including a skills gap as well as extreme demands on your computing infrastructure. Download this white paper now to discover key considerations in creating a responsible GenAI strategy.
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State of GenAI: Enterprise Strategy Group report
By: Enterprise Strategy Group
Type: ESG Research Report
As the generative AI (GenAI) market accelerates, your business, like every business, is pressured to keep up. To strengthen your understanding of the present state of GenAI – including challenge areas, use cases and budget strategies – review this report by TechTarget’s Enterprise Strategy Group (ESG).
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AI, Today: Insights From 400 Senior AI Professionals on Generative AI, ROI, Use Cases, and More
By: Dataiku
Type: Research Content
As GenAI becomes a cornerstone of modern business, 90% of leaders are making substantial investments to harness its potential. Of those, 33% have created new budget lines specifically for GenAI, while 57% are using money from other budgets, such as IT, data science, or analytics. Access this research content now to learn more.
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Generative AI Global Research Report: Strategies for a Competitive Advantage
By: SAS
Type: Research Content
The advent of generative AI (GenAI) promises to revolutionise the landscape of human and business productivity. This report presents best practices and strategic insights aimed at empowering organisations to harness GenAI’s full potential. Download your complimentary copy now to learn more.
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Adopting GenAI: Your guide to transforming with hybrid cloud and data
By: Atos
Type: White Paper
In this white paper, you'll discover how to adopt generative AI (GenAI) and build a GenAI-ready hybrid/multi-cloud infrastructure with Atos and Microsoft. Read on to learn about the three stages to getting your data environment ready for GenAI.
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Computer Weekly – 21 May 2024: Can AI supercharge human creativity?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to Getty Images about the challenges of balancing human creativity with the risks and opportunities of GenAI. Our latest buyer's guide examines the best desktop IT management practices in a world of flexible working. And we review the benefits of open source software in the enterprise. Read the issue now.
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Trend Watch: Generative AI in APAC
By: TechTarget ComputerWeekly.com
Type: Ezine
Organisations are starting to incorporate generative AI into their everyday processes. In this handbook, focused on GenAI in the Asia-Pacific region, Computer Weekly looks at how it's being deployed in healthcare, Australia's GenAI journey, the technology's relationship with the cloud and Red Hat's issues with source code.
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Navigating Disruption with Generative AI Strategies
By: Foundever
Type: White Paper
Enterprises must adapt to evolving customer expectations and technology disruption. Generative AI offers strategic advantages to help modernize customer experience, optimize operations, and future-proof the business. Download this analyst report to learn how to leverage Generative AI for your CX transformation.
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How to set your organization up for GenAI success
By: Atos
Type: Infographic
In this infographic, you'll learn to adopt Generative AI and transform your business. After reading, you will understand the three stages of GenAI adoption, from infrastructure to data expansion. Read on now to discover GenAI's power and find out how Atos and Microsoft can help prepare you to unlock its potential.
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Can AI take education to a new level?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we examine how LLMs are being used to teach, support and assess students, enhancing education rather than impairing it. We look at how AI is impacting the semiconductor sector as big tech companies put off server upgrades. And we find out how GenAI is changing the way enterprise software works. Read the issue now.
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Innovation at scale with low-code app development
By: ServiceNow
Type: White Paper
Low-code development platforms enable faster innovation and growth by expanding the developer pool. To learn more, read this paper on how low-code development can accelerate your digital transformation.
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Empowering CIOs to lead
By: ServiceNow
Type: eBook
CIOs are increasingly vital to business strategy as technology and digital transformation become indivisible. Read this ServiceNow Report to explore how to empower CIOs to lead business change in your organization.
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Maximize Your Data Insights with AI
By: Dell Technologies
Type: eBook
In this e-book, explore how organizations are innovating to drive business outcomes, what's blocking them, and how they can take advantage of new technologies like generative AI as an innovation accelerator.
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CW EMEA - April 2024: The blueprint for safe GenAI
By: TechTarget ComputerWeekly.com
Type: Ezine
In the Netherlands, the government has formulated a vision document to guide its citizens and businesses on the safe and responsible use of GenAI.
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Workforce upskilling for the AI era: Tools and training
By: Dell Technologies and Intel
Type: Analyst Report
As AI and generative AI transform work practices, organizations must upskill employees and invest in automation to drive productivity gains. This IDC Infobrief explores key challenges and requirements for preparing the workforce for the AI era. Read the full report to learn how to secure remote access and build user trust.
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How to improve the quality of genAI apps using graph databases
By: Amazon Web Services
Type: ESG White Paper
This white paper aims to guide customers on how they improve the quality of GenAI applications using graphs to significantly enhance the capabilities of GenAI applications, ultimately driving competitive advantages and innovation.
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The 3 steps to better optimizing your IT operations
By: ServiceNow
Type: eBook
In this guide, discover a practical, 3-stage approach for automating and optimizing IT services and operations on a single cloud platform, giving you the ability to govern all things IT while efficiently delivering extraordinary technology experiences.
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2024 healthcare report: AI and cloud use
By: AWS Marketplace
Type: Forrester Research Report
To understand today's healthcare organizations' technology infrastructure, Forrester Consulting, commissioned by AWS Marketplace, surveyed 302 healthcare decision-makers. Download the 2024 report to learn about top challenges, how organizations are using AI and cloud, and more.
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ServiceOps: The natural bridge for fundamental IT disconnects
By: ServiceNow
Type: Analyst Report
ServiceOps just makes sense. It is practical and makes everyone’s job easier… but how can you adopt without requiring major disruption in day-to-day realities? Find out in this research report.
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Implementing GenAI: Use cases & challenges
By: TechTarget ComputerWeekly.com
Type: eGuide
The use cases of generative AI are wide-ranging and have the potential to impact nearly all areas in business and IT. In this e-guide on generative AI, learn how to put the technology to work in business applications, DevOps and IT, as well as manage implementation challenges and risks.
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Revive your digital transformation with these 4 best practices
By: ServiceNow
Type: White Paper
Struggling with your digital transformation? In this 9-page white paper, discover 4 best practices to get it back on track – from proactive planning to optimizing technology spend.
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What is generative AI? Everything you need to know
By: Dell Technologies & AMD
Type: eGuide
In this comprehensive e-guide, you'll gain an understanding of the inner workings of gen AI, including a look at some of the most popular interfaces as well as key use cases. It also includes gen AI FAQs, potential concerns, and ethical considerations. Read on to learn how you can navigate your gen AI journey.
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Industry Insights Report: Generative AI & Cybersecurity
By: NOKIA
Type: Analyst Report
This Omdia research report examines how telecom organizations are incorporating generative AI into their cybersecurity strategies to improve threat detection, automate tasks, and enhance resilience. Explore the benefits, challenges, and future plans for leveraging this transformative technology by reading the full report.