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Measuring Service Value
By:
Type: Replay
Service management frameworks all tell us of the importance of service value. But how do we measure that value? And how do we use those measurements to manage our services? In this presentation, we look at service value in the context of service systems. A typology of service values is described. We recommend metrics for measuring each type of service value. Finally, we look at who uses those measurements and how they contribute to managing services.
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Measuring Service Value
By:
Type: Talk
Service management frameworks all tell us of the importance of service value. But how do we measure that value? And how do we use those measurements to manage our services? In this presentation, we look at service value in the context of service systems. A typology of service values is described. We recommend metrics for measuring each type of service value. Finally, we look at who uses those measurements and how they contribute to managing services.
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Emerging Trend: Will Cloud Providers Also Become Managed Service Providers?
By:
Type: Talk
We are typically accustomed to buying cloud subscriptions from a cloud service provider (CSP) and managed services from a managed services provider (MSP). With the increased offerings from CSPs, these lines are now increasingly blurring. Which cloud services still need managed services? Cloud service providers like AWS are now starting to provide their own managed services. With so many options available to customers what should they focus on? What is hype? What is reality? Where do we go from here?
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Bridge gap between service delivery expectation & reality using ServiceDesk Plus
By:
Type: Video
More often than not, an employee's actual service experience ends up a far cry from their expectations. One of the main challenges that service delivery teams, IT, and beyond face is translating their service designs and plans into everyday practice. While this could be the result of several factors, the service management platform they choose and how they leverage its various capabilities plays a major role. An ideal IT and enterprise service management platform should facilitate service owners in the organization to: - Simplify information gathering in any service for both employees and technicians via customizable service request templates. - Accelerate service delivery through integrated no-code automations. - Offer a way to map and control the service journey from start to finish with a visual life cycle builder. In this session, Siddharth from ManageEngine will break down the hurdles that a service owner faces when launching a new service, and how ServiceDesk Plus' intuitive capabilities make the whole project a lot easier!
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Kaspersky Premium Support and Professional Services
By:
Type: Replay
Join us for a webinar on Kaspersky Premium Support and Professional Services. During the webinar, we’ll talk about technical support services designed to meet the needs of customers at any business level and about our new Professional Services packages – a set of pre-redefined services tailored for SMB customers. Join the Global Channel webinar to learn more about Kaspersky Premium Support and Professional Services. We’ll explore three main directions of our services and at the benefits they bring to Partners and customers: New Kaspersky Professional Service packages Global Professional Services portfolio Kaspersky Maintenance Service Agreements (MSA) Kaspersky Bundled MSA
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Bring Your Organization Into The New Field Service Era
By:
Type: Replay
Building trusted relationships and caring for customers is the foundation of delivering exceptional field service now more than ever. According to the 2020 "State of Service" report, 30% of consumers say they're seeking more service than 2020. Join us to see Salesforce Field Service in action and hear about innovations that can bring you into a new field service era and deliver safe, reliable service at scale.
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Bring Your Organization Into The New Field Service Era
By:
Type: Replay
Building trusted relationships and caring for customers is the foundation of delivering exceptional field service now more than ever. According to the 2020 "State of Service" report, 30% of consumers say they're seeking more service than 2020. Join us to see Salesforce Field Service in action and hear about innovations that can bring you into a new field service era and deliver safe, reliable service at scale.
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Building An Intelligent Middle Mile
By:
Type: Talk
Middle-mile networks span from tens to several thousand kilometers and provide connectivity between last-mile access networks such as FTTH and mobile base stations and the core services and applications. The middle mile is essential for all operators looking to support new services. This can be both Service Providers delivering new revenue-generating services, or Network Operators delivering mission and business-critical services. This webinar examines the service requirements that drive the new middle mile and the technologies that are required to build a new, service-aware middle mile able to meet these requirements. Key learnings: · The relationship between service performance and middle-mile architecture · How a vast array of different service performance needs can be delivered on a single network using a suite of service-aware IP Optical technologies. · A practical approach to building a service-aware middle mile
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Rethinking Monitoring in the Era of IT-Ops-as-a-Service
By:
Type: Video
IT Operations-as-a-Service is a framework that enables IT teams to transform into service providers for their business groups. With IT Ops-as-a-Service, enterprises can manage twice the IT elements with a platform-centric approach. Transform into a service provider for scalable operations, centralized governance, and service-level accountability. In this webinar, we talk about what works best in an IT-Ops-as-a-Service environment and how enterprises can benefit from this emerging approach.
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Bring marketplace services atop Kubernetes to your apps running on VMware TAS
By:
Type: Talk
VMware Tanzu Application Service enables enterprises to deliver remarkable business outcomes. A crucial part of these outcomes: exposing a variety of marketplace services for developers to use with custom apps. To this end, VMware offers a new tool for platform teams: Tanzu Services Manager. This new product is a way to connect marketplace services packaged for Kubernetes with apps running on Tanzu Application Service. Attend this webinar, and learn how to: - Retain the trusted cf push experience for developers, while delivering additional marketplace services atop Kubernetes - Write your first Helm-deployed service, and expose it to your developers via Tanzu Service Manager - Tune Tanzu Service Manager to your unique requirements We look forward to connecting with you.
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Building a best-in-class Service Management Ecosystem
By:
Type: Video
To deliver best-in-class IT services you need best-in-class IT service management. To get there, every part of your ecosystem must be seamlessly connected—this means customers, partners, internal teams, and external providers. Getting there by creating point-to-point integrations, or having entities adapt to each other's practices, is a nearly impossible task. What's needed is a fresh approach to streamline and standardize service integrations. Service integrations fail because of technological restrictions. An integration service provider like ONEiO removes these restrictions. Instead, service integration becomes a simple task that results in an empowered service management ecosystem. In this demo, you'll see and hear how modern enterprises and service providers leverage seamless collaboration to maximize efficiency in their IT service management ecosystems.
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The Key to Delivering Excellent Customer Service Every Time - Data + AI
By:
Type: Replay
The Key to Delivering Excellent Customer Service Every Time - Data + AI Great customer service means you consistently deliver seamless and personalized service at scale. Companies that deliver excellent customer service go one step further; they truly understand their customers’ unique needs in order to deliver fast and hyper-personalized service at every touch point. But, moving from great customer service to excellent customer service that boosts revenue and increases customer satisfaction for your business requires investments to process and technology, as well as a shift in mindset towards an AI and data-driven strategy. Join this webinar to learn how Service Cloud can help you easily create a single source of truth, empower employees, and streamline your entire service experience so that you can deliver excellent customer service every time. Featured Speakers: Derek Carless, Director, Service Cloud Product Marketing, Salesforce Khoa Le, Vice President, Product Management, Service Cloud AI & Data Cloud, Salesforce
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Key Takeaways for Service Leaders From World Tour Sydney
By:
Type: Video
Join us for a recap of the most important takeaways, AI innovation announcements and demos from World Tour Sydney 2024, specifically for customer service leaders! Learn how Salesforce’s newest AI innovations will help your service organisation reimagine service, from self-service to the contact centre to the field. Learn how to: - Activate AI to scale service - Increase team productivity and - Save costs using the #1 AI CRM for service. Then see a demo of Einstein 1 Service Cloud in action.
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Augmentation, Collaboration, Governance: Defining the Future of Self-Service BI
By:
Type: Talk
According to Dresner Advisory’s 2020 Self-Service Business Intelligence Market Study, 62% of the responding organizations say self-service BI is critical for their business. If we look deeper into the need for today’s self-service BI, it’s beyond some Executives and Business Users being enabled by IT for self-service dashboarding or report generation. Predictive analytics, self-service data preparation, collaborative data exploration are all different facets of new generation self-service BI. While democratization of data for self-service BI holds many benefits, strict data governance becomes increasingly important alongside. In this session we will discuss: The latest trends and scopes of self-service BI The role of logical data fabric in self-service BI How Denodo enables self-service BI for a wide range of users Customer case study on self-service BI
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The Future of Service Automation and Integrations with MuleSoft Composer
By:
Type: Video
79% of service professionals say its impossible to provide great service without a complete view of customer interactions. Service agents need to connect and action on data from anywhere. The means, business users in your service organization need easy access to data and IT capabilities. MuleSoft Composer for Salesforce empowers service teams to connect apps and systems easily to Salesforce Service Cloud, and automate service processes to improve agent productivity and case management without waiting on development resources. Join this event to hear from Salesforce and MuleSoft leaders on the future of service automation and integrations.
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How AI is changing service & contact centres within Financial Services
By:
Type: Video
Discover the transformative power of AI and Agentforce in service and contact centres within the Financial Services industry. Join us for an insightful webinar where we will explore: - Insights from our latest State of Customer Service in Financial Services report - Strategies to adapt your channel approach to meet evolving customer expectations - The impact of AI Agents on service and contact centres - High - value use cases within service that organisations are unlocking with AI technologies - Success stories and achievements using AI in their contact centre Watch this webinar to stay ahead in the rapidly evolving landscape of customer service in Financial Services.
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The Service Portal Reimagined: AI, Human Design, and Beyond
By:
Type: Talk
Is the Service Portal dead? If you think it is, this session is for you! We’ll look at the impact of AI and other emerging technologies on human-centered support design, focusing on the service portal. This session covers the foundational elements of building a human-centered service experience and how emerging trends will impact that design. Key topics and takeaways include: - Designing the service portal as a contact channel in an omnichannel support design. - Information and application center. - Entry for walk-up services. - True self-service (vs. just logging a ticket). - Replacement for the corporate intranet. - A dive into the ways generative AI changes knowledge management and the service portal. - A look at the self-service experience of the future: Will it happen in the portal? What replaces the portal if it doesn’t? As participants will learn, until tools mature beyond the service portal, it will always need to be built. Learn how to build it from an expert in the field who focuses on the human experience, designing portals customers love! About the Speaker Phyllis Drucker, the 2023 HDI Lifetime Achievement Award winner, is a service management and leadership expert with over 20 years of experience in Business/IT Strategy, enterprise service management, governance, customer service, and support. She is an expert in Service Management tool design, including the service portal and service request catalog, HR automation, leadership, and team building. Her specialty is looking at innovative approaches to how people work that use today’s digital solutions: taking advantage of technological advances to transform how service and support are delivered.
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Dynamic Consulting Services (DCS) Catalogue
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Type: Replay
Dynamic Consulting Services (DCS) give your organization the ability to quickly choose the services that you need, when your business needs them most. With DCS, you have access to experienced technical resources that can act as an extension to your IT services team for your unique needs such as providing solution adoption services, customization and integration services, or advanced support services. A Services Delivery Manager helps your organization access the right talent and expertise to support the dynamic needs of your organization. With regular reporting and recommendations, you can access resource performance and expert guidance. DCS packages are offered with set Business Outcome Credits (BOCs) that make it easy for your organization to utilize the breadth of expertise from the Enterprise Studio team, with the flexibility your organization needs. Each service in the DCS catalog includes the BOCs required for that service, based on value and outcomes; regardless of roles, rates or time the service outcome is delivered.
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Dynamic Consulting Services (DCS) Catalogue
By:
Type: Replay
Dynamic Consulting Services (DCS) give your organization the ability to quickly choose the services that you need, when your business needs them most. With DCS, you have access to experienced technical resources that can act as an extension to your IT services team for your unique needs such as providing solution adoption services, customization and integration services, or advanced support services. A Services Delivery Manager helps your organization access the right talent and expertise to support the dynamic needs of your organization. With regular reporting and recommendations, you can access resource performance and expert guidance. DCS packages are offered with set Business Outcome Credits (BOCs) that make it easy for your organization to utilize the breadth of expertise from the Enterprise Studio team, with the flexibility your organization needs. Each service in the DCS catalog includes the BOCs required for that service, based on value and outcomes; regardless of roles, rates or time the service outcome is delivered.
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Part 3 of 3: When Will I Need a Service Mesh?
By:
Type: Replay
To make Kubernetes production grade, you need to add three components. In this session, we’ll focus on the third component: the service mesh. A service mesh provides fine-grained traffic management and security to application services within the cluster. We’ll demystify the complexity of Kubernetes networking and discuss where F5 can help when you’re ready to take the mesh leap, including: * Service mesh basics * Service mesh readiness checklist * How to choose service mesh * An overview of NGINX Service Mesh and Aspen Mesh
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Build Efficient Service Processes Across the Enterprise
By:
Type: Replay
Your IT service management (ITSM) teams leverage a set of practices, policies, and processes to design, deliver, manage, and improve the IT services they provide to other employees. Now it’s time to take what you do well and go beyond IT. In this hands-on webcast, we’ll cover the benefits of bringing multiple departments to an ITSM platform with Enterprise Service Management (ESM) capabilities and provide real-world examples of how ESM gives your departments the power of: • Accelerated service delivery: Streamlined service delivery times, leading to quicker resolutions and improved user satisfaction. • Data privacy: Protection of sensitive information, handled with the same level of security and compliance throughout the organization. • Structured service delivery: A way to provide consistent processes across all departments, reducing operational chaos and ensuring standardized service delivery. • Service accessibility: Enable employees to request services from multiple domains through a single, user-friendly interface accessible by a centralized company-wide service portal. • Visibility of service quality: Provide real-time insights into service quality and enable proactive improvements.
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Itential's Stateful Orchestration Capabilities: Deploy & Manage Network Services
By:
Type: Talk
Service Providers and Large Enterprises who view network infrastructure as a resource to be offered as differentiated services to customers will face challenges in managing those services over the lifetime that they operate. When a service is initially deployed, it will require multiple network resources to be allocated and configured along with customer, service, and ticket identifiers associated with the service instance. As the service moves from one lifecycle stage to another, this data can change making it challenging to track and update, and when a service is cancelled some resources may not be deallocated if updated tracking hasn’t been maintained. To efficiently manage a multitude of complex network services at scale, organizations need stateful orchestration, which is the ability to automate any network changes, orchestrate end-to-end service processes, and flexibly update and track a multitude of different data types related to each service. Whether it’s tracking details of a set of network devices, like VLANs, IP Addresses or ACLs, or managing intricate network services that span routers, firewalls, cloud, and IT systems, Itential’s Lifecycle Manager (LCM) can help. With LCM, teams are able to leverage stateful orchestration to keep tabs on infrastructure resources, critical details, and current statuses for all services by using workflows to automate common management processes and keep resource information up to date. Join us for a live discussion and demo where Peter Sprygada and Rich Martin will show you how to: • Understand LCM’s Stateful Orchestration features and identify relevant use cases. • Create a Resource Model for tracking data for a service. • Associate a workflow to an Action that will operate on a service instance. • Manage a service’s lifecycle process using Create, Update, and Delete Actions. • Review a network service’s details and history throughout its lifetime.
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Back to Basics in 2021: Reinvigorate the Service Desk by Putting Employees First
By:
Type: Replay
2020 showed how crucial it is to have IT Service Management platforms, nimble service strategies, and how ITSM can benefit more than just IT. In a time of uncertainty and change, the service desk rooted businesses, service providers, and their employees, connecting all facets of the organization when it was most needed. ITSM platforms created a space for IT to shine and lead as a service provider, highlighting the opportunity for others to innovate how we view services, service delivery, and the employee experience. In this session, SolarWinds Head Geek Liz Beavers will review lessons learned from this record year and how teams can apply these experiences to the 2021 service desk and beyond. On the heels of 2020, organizations are looking for ways to future-proof their platforms and processes. Join Liz as she intertwines experiences from years past and shows how 2021 will be a year of reinvigorating employee-centric service management. Liz will showcase real use cases demonstrating foundational service management strategies around automation, streamlined processes, and centralized visibility, as well as how leveraging smart technologies can help teams enhance their service levels.
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How AUCloud Adds High-Value Storage Services with VMware and Cloudian
By:
Type: Replay
When recently expanding their VMware-based services, Australian cloud service provider AUCloud realized a business growth opportunity: the increasing user demand for data management services. Join AUCloud and Cloudian on to learn more about the cloud-based storage market and how AUCloud is developing new services with Cloudian’s VMware-integrated storage systems. Topics include: VMWare integrated storage systems for managed service providers How AUCloud is capitalizing on the demand for data services Market trends for private cloud-based storage Profitability of backup-as-a-service and storage-as-a-service Register today to hold your spot. Bring your most vexing data storage questions to ask!
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High Margin S3 Compatible Services for Cloud Service Providers
By:
Type: Replay
Expand your cloud service provider offerings with new services using Veeam Availability Suite and built on Cloudian S3-compatible storage – a proven path to a profitable services business. Join this webinar in which Veeam and Cloudian will be demonstrating various scenarios which can be wrapped up as new services including: - Ransomware Protection as a Service – Providing Data Immutability and Ransomware Protection for your Customer’s Data - Office 365 Back-Up as a Service – back-up service offering directly to object storage - NAS Backup as a Service – Tiering as a Service of older file versions to Cloud Service Providers as a cost-effective mechanism - Cloud Tiering Assurance – copy mode enables an offsite copy of your data stored in object storage with or without object lock; this gives some really good protection strategy to your data. We will also be carrying out a simulated Ransomware attack to show how the combination of Veeam Availability Suite and Cloudian can provide true data immutability and protect your customer’s data.
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Nutanix: Leading Cloud Services That Customers Want
By:
Type: Video
Nutanix Solution for Service Providers is built on industry-leading hyperconverged infrastructure (HCI) technology that takes the complexity out of managing infrastructure, allowing your teams to spend more time integrating and delivering leading cloud services to your customers. Nutanix simplifies infrastructure management across the entire lifecycle, automates operations, and enables self-service to streamline Service Provider operations. Start with the stable and scalable Nutanix platform to deliver Infrastructure-as-a-Service (IaaS). Then, seamlessly add other services like storage and cloud-native services to deliver a complete solution for tenants. Delight your customers by removing the barrier to consume services as they connect with their apps and data. This webinar is specifically aimed at Cloud service provider use cases, discover why you should move to Nutanix to deliver XaaS. Agenda - Introduction to Nutanix - MSP Challenges - Security - Multi-Tenancy - Self-service - Chargeback/showback - XaaS - Ransomware - Backup - Migration
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High Margin S3 Compatible Services for Cloud Service Providers
By:
Type: Replay
Expand your cloud service provider offerings with new services using Veeam Availability Suite and built on Cloudian S3-compatible storage – a proven path to a profitable services business. Join this webinar in which Veeam and Cloudian will be demonstrating various scenarios which can be wrapped up as new services including: - Ransomware Protection as a Service – Providing Data Immutability and Ransomware Protection for your Customer’s Data - Office 365 Back-Up as a Service – back-up service offering directly to object storage - NAS Backup as a Service – Tiering as a Service of older file versions to Cloud Service Providers as a cost-effective mechanism - Cloud Tiering Assurance – copy mode enables an offsite copy of your data stored in object storage with or without object lock; this gives some really good protection strategy to your data. We will also be carrying out a simulated Ransomware attack to show how the combination of Veeam Availability Suite and Cloudian can provide true data immutability and protect your customer’s data.
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Service Intelligence – The Next Wave Of ITSM
By:
Type: Video
In the last few years, the term Service Intelligence has started to emerge. Service Intelligence joins the world of Service Management with the world of Artificial Intelligence. Can clever algorithms and smart technologies help to deliver a service experience that is above and beyond user expectations? Is it possible to predict the service requirements of individual users or of complete corporations? And what is the effect on knowledge management in an organisation?
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Computer Weekly Buyer's Guide: Service Integration & Asset Management
By: TechTarget ComputerWeekly.com
Type: Ezine
In this 13-page buyer's guide, Computer Weekly looks at the effects on the IT department of technology commoditisation, open source and software as a service, the trend of insourcing IT, and the concept of service integration and management for outsourced services.
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Enriching Employee Experience via IT Service Management Service Catalog
By:
Type: Talk
IT service management has evolved from just being an IT ticketing system to a solution encompassing the automation and delivery of services for departments outside of IT. Even though the service catalog is built into IT service management solutions, it’s a regularly underutilized feature. The use cases of the service catalog for IT are mind-blowing, and the perks associated with it can change processes for the better and drive success across an organization. In this webcast, you’ll hear from Director of Product Marketing Seyi Verma and Sales Engineer David Russell to learn how a service catalog does the following: • Enriches service experience for employees • Promotes collaboration between departments—HR, facilities, legal, finance, etc. • Helps improve employee efficiency • Is implemented in SolarWinds® Service Desk
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Enriching Employee Experience via IT Service Management Service Catalog
By:
Type: Replay
IT service management has evolved from just being an IT ticketing system to a solution encompassing the automation and delivery of services for departments outside of IT. Even though the service catalog is built into IT service management solutions, it’s a regularly underutilized feature. The use cases of the service catalog for IT are mind-blowing, and the perks associated with it can change processes for the better and drive success across an organization. In this webcast, you’ll hear from Director of Product Marketing Seyi Verma and Sales Engineer David Russell to learn how a service catalog does the following: • Enriches service experience for employees • Promotes collaboration between departments—HR, facilities, legal, finance, etc. • Helps improve employee efficiency • Is implemented in SolarWinds® Service Desk
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Unleashing the Enormous Power of IT Service and Support KPIs
By:
Type: Talk
In Unleashing the Enormous Power of IT Service and Support KPIs, MetricNet provides an overview of the Best Practices in IT Service and Support Performance Measurement. Our best practices help IT Service and Support organizations lower costs and increase customer satisfaction! Viewers will learn: How the industry's top performing IT Service and Support organizations track and trend their performance. How to use IT Service and Support KPIs diagnostically to achieve World-Class Performance. How to apply Best Practices in IT Service and Support Performance Measurement and Management. The key success factors in performance measurement from the industry's top performing IT Service and Support organizations.
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Unleashing the Enormous Power of IT Service and Support KPIs
By:
Type: Talk
In Unleashing the Enormous Power of IT Service and Support KPIs, MetricNet provides an overview of the Best Practices in IT Service and Support Performance Measurement. Our best practices help IT Service and Support organizations lower costs and increase customer satisfaction! Viewers will learn: How the industry’s top performing IT Service and Support organizations track and trend their performance. How to use IT Service and Support KPIs diagnostically to achieve World-Class Performance. How to apply Best Practices in IT Service and Support Performance Measurement and Management. The key success factors in performance measurement from the industry’s top performing IT Service and Support organizations.
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The Importance Of ESM, During & Post Pandemic
By:
Type: Video
Covid-19 has fast-forwarded our plans to digital transformation and changed the way employees consume internal services. A hybrid and mainly remote workforce expect flexibility and ease of use to access critical services to stay connected and engaged. CIOs and ITSM specialists need to step up and offer a helping hand, collaborate with Shared Service organisations to share how Service Management can help them to transform and adapt their services and service delivery to the needs of their customers in a world which has been changed by the pandemic.
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Orchestrate Service Order Fulfillment with the Itential App for ServiceNow OMT
By:
Type: Talk
In the fast-evolving telecom industry, launching innovative offerings and optimizing existing services is not just an objective; it’s a critical necessity. To accelerate time-to-revenue and slash fulfillment overheads, communication service providers (CSPs) must minimize the time and expense of introducing new services and fast-track the evolution from fragmented, complex, error prone and manually intensive processes to fully automated service fulfillment. By connecting ServiceNow to your infrastructure with Itential’s new ServiceNow OMT App, CSPs can accelerate their time to market by quickly incorporating orchestrated network services into their new and existing products, standing out in a competitive market. Itential’s multi-domain orchestration platform enables CSPs to create unique services that can combine their network capabilities with third party services and capabilities, such as cloud, security, and interconnect. When combined with ServiceNow’s industry leading order management solution, CSPs can quickly define innovative new services with the ability to scale order volumes and meet next-generation service complexity. Join us for a live webinar where Morgan Stern, VP, Automation Strategy at Itential and Karan Munalingal, Head of Solutions Engineering at Itential will discuss and demo: • The robust capabilities of the Itential ServiceNow OMT app for service order management. • What both ServiceNow and Network teams can achieve by leveraging the two solutions together. • How to create a service specification and publish to ServiceNow catalog. • How to incorporate Itential-published services into customer services. • How to place an order through ServiceNow for the new service and how to orchestrate the fulfilment through the Itential Automation Platform.
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Service Operations: Harnessing ServiceNow ITSM and ITOM together for Accelerating Business Transformation
By:
Type: Video
As organizations continue to navigate the complexities of digital transformation, the need for a unified approach to IT services and operations has never been clearer. Service Operations s, powered by the synergy of ServiceNow ITSM and ITOM, offers a path to greater efficiency, faster issue resolution, and accelerated service delivery. The benefits of Service Operations are multifold: 1. Efficient and Intelligent Service Management - Service Operations Workspace, playbooks, and conversation interfaces helps to efficiently resolve incidents, problems, changes, and requests 2. Business and Service Context • Discovery and Service Mapping helps to gain overall business context AI-powered experiences • 3. Virtual agents simplify employee self-service 24/7, while AI automatically routes tickets to the correct resolution group AI Ops • AI Ops predicts incidents before users are impacted, automates root cause analysis, and accelerates resolution ServiceOps is not just a trend—it’s the future of IT. Reduced MTTR, reduced no of priority incident, no service outages , always on services becomes a reality. By embracing this integrated approach, your organization can offer better services, greater employee & customer experiences, and ultimately accelerating business transformation.
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Democratize and Self-Service F5 BIG-IP Automation with Service Catalog
By:
Type: Replay
As enterprises look to “DevOps-ify” IT operations, old-school workflow automation practices no longer cut it. The IT infrastructure is increasingly being broken down and restructured to be offered as services to provide greater manageability, business agility, and cost-savings. This trend has made event-driven, self-serviceable, end-to-end automation and orchestration platforms the need of the hour. In the webinar Democratize and Self-Service F5 BIG-IP Automation with Service Catalog, Murali Palanisamy, the Chief Solutions Officer at AppViewX, explains how enterprise IT can build and use persona-based service catalogs to empower NetOps and DevSecOps teams to self-service the orchestration of F5 BIG-IP application services spanning diverse environments. A few key takeaways from the webinar will be: •What is, and why service orchestration and automation, and how to use it for F5 BIG-IP •How to expose IT automation workflows built using Ansible and other tools to DevOps with Service Catalog •How to customize the Service Catalog based on personas and integrate it with DevOps toolchains
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Democratize and Self-Service F5 BIG-IP Automation with Service Catalog
By:
Type: Replay
As enterprises look to “DevOps-ify” IT operations, old-school workflow automation practices no longer cut it. The IT infrastructure is increasingly being broken down and restructured to be offered as services to provide greater manageability, business agility, and cost-savings. This trend has made event-driven, self-serviceable, end-to-end automation and orchestration platforms the need of the hour. In the webinar Democratize and Self-Service F5 BIG-IP Automation with Service Catalog, Murali Palanisamy, the Chief Solutions Officer at AppViewX, explains how enterprise IT can build and use persona-based service catalogs to empower NetOps and DevSecOps teams to self-service the orchestration of F5 BIG-IP application services spanning diverse environments. A few key takeaways from the webinar will be: •What is, and why service orchestration and automation, and how to use it for F5 BIG-IP •How to expose IT automation workflows built using Ansible and other tools to DevOps with Service Catalog •How to customize the Service Catalog based on personas and integrate it with DevOps toolchains
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Democratize and Self-Service F5 BIG-IP Automation with Service Catalog
By:
Type: Replay
As enterprises look to “DevOps-ify” IT operations, old-school workflow automation practices no longer cut it. The IT infrastructure is increasingly being broken down and restructured to be offered as services to provide greater manageability, business agility, and cost-savings. This trend has made event-driven, self-serviceable, end-to-end automation and orchestration platforms the need of the hour. In the webinar Democratize and Self-Service F5 BIG-IP Automation with Service Catalog, Murali Palanisamy, the Chief Solutions Officer at AppViewX, explains how enterprise IT can build and use persona-based service catalogs to empower NetOps and DevSecOps teams to self-service the orchestration of F5 BIG-IP application services spanning diverse environments. A few key takeaways from the webinar will be: •What is, and why service orchestration and automation, and how to use it for F5 BIG-IP •How to expose IT automation workflows built using Ansible and other tools to DevOps with Service Catalog •How to customize the Service Catalog based on personas and integrate it with DevOps toolchains
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Copenhagen Airport's Success with Service Operations Implementation
By:
Type: Video
Discover real-world success in this exclusive session about Copenhagen Airport’s journey with Service Operations. Learn from Christian Hjortkær, Director, Head of IT Service Management at Copenhagen Airport, as he shares invaluable insights into their experiences, challenges, and triumphs in establishing an effective Service Operations structure. This webinar showcases strategies and best practices that transformed their service management. Witness an inspiring case study illustrating how Service Operations can revolutionise business practices and significantly impact service efficiency.
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Techstravaganza: Welcome to Logically!
By:
Type: Video
This session will provide a high-level overview of what Logically does as an organization and the services it delivers to clients. In this session, you will learn more about our Managed Services, Professional Services teams. Our COO, Liz Riley, will review the structure of each department and how each team delivers a high level of service to clients across the nation.
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Techstravaganza: Welcome to Logically!
By:
Type: Video
This session will provide a high-level overview of what Logically does as an organization and the services it delivers to clients. In this session, you will learn more about our Managed Services, Professional Services teams. Our COO, Liz Riley, will review the structure of each department and how each team delivers a high level of service to clients across the nation.
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Building a Bridge for Secure, Multi Cloud Connectivity with SASE
By:
Type: Talk
Most Enterprises, businesses, and organizations do not fit a one-size-fits-all implementation of either cloud or on-premises. Most organizations have a variety of locations which differ by size, services, and complexity. Some locations may require more SASE services be delivered on-premises (i.e., a power branch with several service available for clients and employees) while other locations benefit from more SASE services delivered via the cloud (i.e., a light branch offering basic services to clients) and still other locations may need a blended combination of SASE via the cloud and on-premises. Join Rohan Ravindranath, Senior Solutions Architect at Versa Networks, as he shares how to seamlessly deploy a blended combination of both cloud and on-premises services to create consistent services, features, policies, and configuration regardless where the service is delivered.
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Five Indispensable Features of a Modern Service Desk
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Type: Talk
As organizations implement digital transformation strategies for operational efficiencies, adopting new technologies can be intimidating. Adopting an IT service management framework for IT is now a critical component of a successful digital transformation as modern cloud-based solutions should make life easier for both the technicians and users. By leveraging the modern technology available for your service desk, you’ll have a lower cost and more efficient operation, leaving all parties more satisfied with internal services. Join this webcast to see how SolarWinds® Service Desk can help you with your ITSM journey in delivering support and services to your organization. In this webcast, hear from Seyi Verma, Director of Product Marketing, to learn how the SolarWinds Service Desk solution features propel you into the future with • Self-service and knowledge base • Artificial intelligence (AI) • Employee service management • Automations • Integrations
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Five Indispensable Features of a Modern Service Desk
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Type: Replay
As organizations implement digital transformation strategies for operational efficiencies, adopting new technologies can be intimidating. Adopting an IT service management framework for IT is now a critical component of a successful digital transformation as modern cloud-based solutions should make life easier for both the technicians and users. By leveraging the modern technology available for your service desk, you’ll have a lower cost and more efficient operation, leaving all parties more satisfied with internal services. Join this webcast to see how SolarWinds® Service Desk can help you with your ITSM journey in delivering support and services to your organization. In this webcast, hear from Seyi Verma, Director of Product Marketing, to learn how the SolarWinds Service Desk solution features propel you into the future with • Self-service and knowledge base • Artificial intelligence (AI) • Employee service management • Automations • Integrations
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Crafting Business Service Solutions with AI and No-Code
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Type: Video
Whether you're a business user looking to streamline operations or a developer eager to harness the latest AI technologies, this event is tailored to you. So join us for an engaging exploration of streamlining Business Service delivery through a dedicated Business Service Catalog. - Do you have challenges in exposing your Services to the organization? - Are you using your Service Catalog for more than IT Services? If not, why not? - Is ownership of the Catalog always with IT? What about your Business Services? - How can no-code help you simplify the central publication and management of your (Business) Services? Watch now as we delve into these questions, gather valuable insights from our audience, and share our expert perspectives. We’ll showcase the transformative capabilities of Creator Studio and Now Assist for Creator Gen AI in delivering Business Services by the business. Additionally, we’ll discuss important aspects of governance to ensure a comprehensive understanding.
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CET [Ep.3] 5 Steps to Self-Service Success
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Type: Talk
CX leaders want to improve their self-service capabilities to accomplish key goals: Get customers what they need without having to wait for a live agent; and offload agent interaction volume. Ultimately, they want to improve the customer experience, achieve higher CSAT, and drive more revenue to the company. But companies often have challenges establishing a successful self-service strategy. We have conducted research on what makes a self-service success, and will address these issues: *Why don't more customers use our self-service knowledge base? *How can AI virtual assistants improve adoption? *What are the concerns with using AI in self-service, and how can we hedge against them? *What should I expect my self-service transaction volume to be? *What are the benefits of using self-service? We'll provide 5 essential steps to making your self-service strategy successful.
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Enemy at the Gates: Analyzing Attacks on Financial Services
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Type: Replay
Financial services is one of the most secured verticals in the world, yet attacks against this industry continue to proliferate. But to what extent and how? In this webinar, we will take a closer look at: • Attack vectors commonly used in attacks against financial services • Factors that led to the surge in web app and API attacks • Threats against financial services customers • Risk exposures of financial services Register now to learn more information about the financial services threat landscape.
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Working with TOPdesk and its Solution
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Type: Video
Self-Service is often your customers’ first avenue for support and undoubtedly what forms their impression of any service at your organisation. A Portal and integrated Service Catalogue should therefore be intuitive, easy to configure and maintain, as well as provide any team or department the opportunity to manage the organisation’s requests and tickets. During this session Jack will show how both customers and Service Desk agents can benefit from using Self-Service and how easy it can be to put one together.
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Demo: Deliver resilient digital services through Service Operations
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Type: Replay
During this demo, you’ll see examples of how ServiceNow automates and optimizes technology services and operations with our market-leading IT Service Management and IT Operations Management products, built on the single cloud-based Now Platform. We call this solution Technology Service Operations or Service Ops for short. This demo will help you understand many of the possibilities that Service Operations delivers, including how you can: • Expand technology services while reducing costs • Deliver extraordinary employee experiences, resiliency, and productivity • Drive technology best practices with optimized, efficient processes