The AI Platform For Business Transformation
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Streamline Customer Service Experiences With Now Assist
By: ServiceNow and CRI Advantage
Type: eBook
The advent of generative AI (GenAI) has revolutionized customer service, enabling organizations to streamline experiences and boost productivity. This e-book explores how ServiceNow's Now Assist, powered by GenAI, can transform customer service, field service, and application development.
Key highlights:
- Enhance customer self-service and agent productivity with Now Assist's ability to understand context and generate personalized responses
- Empower field service technicians with work order summarization and access to customer data, improving first-visit resolution
- Accelerate app development and automation through Now Assist's code generation
Read the e-book now to unlock GenAI's potential.
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Unlock Productivity Across IT with Generative AI Insights
By: ServiceNow and NTT Data
Type: eBook
The advent of generative AI (GenAI) is transforming IT operations and service management. This white paper explores how ServiceNow's Now Assist enhances productivity and efficiency in IT teams.
Key highlights:
· Now Assist for IT Service Management automates tasks like summarising chats, freeing agents for complex issues.
· Now Assist for IT Operations Management helps operators respond to alerts, reducing resolution time.
· Now Assist for Strategic Portfolio Management streamlines feedback and demand intake for faster innovation.
· Now Assist for Creator accelerates app development with flow generation and code recommendations.
Discover how ServiceNow's GenAI-powered Now Assist boosts productivity.
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Dispelling the top AI misperceptions for IT services
By: ServiceNow and IBM
Type: White Paper
The advent of AI and generative AI (GenAI) is transforming IT services and operations. This white paper explores how enterprises can leverage AI and GenAI to modernize IT functions and boost productivity.
Key topics include:
· Empowering IT service agents with AI and GenAI to enhance engagement, reduce repetitive tasks, and improve customer experiences
· Providing IT operators with visibility into digital services to prevent outages, manage cloud costs, and ensure continuity
· Using GenAI-powered virtual agents to automate routine requests and increase efficiencyThe white paper offers guidance on planning and implementing AI and GenAI initiatives for long-term results. Read the full paper to learn.
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Modernize IT services and operations with AI to boost productivity
By: ServiceNow and NTT Data
Type: White Paper
AI is transforming IT services and operations, unlocking new efficiencies and productivity. Learn how to leverage AI and generative AI to empower IT service agents, operators, and employees, driving business outcomes across your organization. Read the white paper to discover unique ways to use automation to improve efficiency and productivity.
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You’re ready to get started with GenAI…but how?
By: ServiceNow
Type: eBook
In this e-book, you'll discover how generative AI can unleash productivity across your enterprise, from automating IT service workflows to boosting developer productivity. You'll also learn the three-stage approach to harnessing GenAI's power on the Now Platform. Read on now to explore the transformative impact of GenAI.
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Unleash productivity across the enterprise with generative AI
By: ServiceNow and CRI Advantage
Type: eBook
Discover how generative AI can boost productivity across your enterprise. Learn how to leverage ServiceNow's GenAI capabilities to automate workflows, transform employee and customer experiences, and accelerate business agility. Read the e-book to unlock the full potential of GenAI.
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Gen AI 101: Leader’s guide for driving success
By: ServiceNow and NTT Data
Type: eBook
Discover how generative AI (GenAI) is transforming industries and empowering employees across IT, customer service, HR, and app development. Learn from ServiceNow experts on the impact and practical applications of this game-changing technology. Read the e-book to explore the future of work with GenAI.
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Embedding AI Into Technology Strategy: Five Steps to Impact
By: ServiceNow
Type: White Paper
In this IDC white paper, discover the 5 essential steps for effectively embedding AI into your technology strategy.
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Maximising the Business Value of AI with a Digital Platform
By: ServiceNow
Type: Analyst Report
As companies enhance digital capabilities, maximizing AI value is critical. This IDC report explores how a digital platform approach can help organizations drive business impact through AI, improve customer experience, and achieve better outcomes. Download the full report to learn more.
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Ascending to new hiring heights: Using a skills-based approach
By: ServiceNow
Type: eBook
In this e-book, discover how CHROs can lead the digital transformation journey in 3 simple steps.
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What CX leaders should know about GenAI: 5 keys for success
By: ServiceNow and DXC
Type: Infographic
Explore the five key customer experience (CX) trends in the GenAI era, from disconnected customers to the value of AI and GenAI. Learn how to empower agents, optimize self-service, and anticipate the future of CX. Read the full white paper to uncover strategic insights.
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2024 India CX Intelligence Report
By: ServiceNow
Type: Research Content
66% of customers consider taking their business elsewhere when an issue is not resolved within 3 days. This can be problematic, given the average of 3.9 days for companies to resolve a problem, and tends to lead to customers switching brands. So, what can organisations do to improve their customer service? Browse this report to learn more.
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ServiceNow and AI: Your Blueprint for Smarter Business Transformation
By: TechTarget Customer Experience
Type: eGuide
ServiceNow is positioning itself as the leading AI platform for business transformation,leveraging its powerful tools to redefine how enterprises operate. By integrating AIcapabilities, the company aims to simplify workflows, enhance decision-making, anddrive efficiency across industries.
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2024 ANZ CX Intelligence Report
By: ServiceNow
Type: Analyst Report
Australia and New Zealand have a customer service problem – the nations are stuck on hold. Wait times have increased for the third year running – with more than 107 million hours spent on hold, up 11% from last year. To make problems worse, customers' expectations have risen to an all-time high, making it even harder for organisations to keep up.
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GenAI in IT Operations: Enterprise Strategy Group Report
By: ServiceNow
Type: ESG Research Report
To find out how generative AI is impacting IT operations, Enterprise Strategy Group surveyed 360 IT professionals. Access the findings in this 2024 report, “Generative AI in IT Operations: Fueling the Next Wave of Modernization.”
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Discover 3 strategies for employee retention and growth
By: ServiceNow
Type: White Paper
The price of dissatisfied workers is high; Gartner estimates a company of 10,000 employees stands to pay $16 million per year replacing workers who leave in search of something better. This white paper by ServiceNow outlines three steps your organization can take to strengthen your workforce and drive growth. Explore the white paper now.
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ServiceNow Customer Insights: Customer Experience Testimonials
By: ServiceNow
Type: eBook
Discover in this e-book how ServiceNow customers continue to persevere— do more with less—while still managing to improve customer satisfaction.
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How you can reduce customer churn by 38% with ServiceNow
By: ServiceNow
Type: White Paper
Discover in this white paper how the Now Platform can help you reduce customer service costs while delivering seamless experiences by connecting your teams, systems, and digital workflows on a single platform
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Using AIOps to grow your business with 24/7 resilience
By: ServiceNow
Type: eBook
How can you ensure your existing IT services run smoothly 24/7, to help your business grow? Read this guide to learn how AI-powered service operations can help you get the most out of your existing IT investments, to deliver extraordinary IT experiences for employees, boost revenue, reduce costs, speed innovation, and transform your business.
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Computer Weekly – 8 August 2023: How to improve developer productivity
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our latest buyer's guide examines the developer experience and looks at how critical it can be for productivity. The tech sector still struggles with diversity and inclusion – we ask what's standing in the way of ethnic minorities making it to the top. Read the issue now.
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3 critical steps to managing technology spend and risk
By: ServiceNow
Type: eBook
In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.
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3 Stages For Optimizing It Services And Operations
By: Service Now x Agineo
Type: eBook
Unify IT services and operations on a single cloud platform to reduce costs, scale for growth, and deliver extraordinary experiences that drive better business outcomes. Read this white paper to discover a 3-stage approach for optimizing IT services and operations.
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Customer operations: 51-page ultimate guide
By: ServiceNow
Type: eBook
Customers want answers to their issues and requests yesterday. So, how can you empower your teams to deliver proactive service? Check out “Customer Operations for Dummies, 2nd ServiceNow Special Edition,” your guide for fueling seamless customer experiences.
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How to Have Productive Experiences for Your Employees
By: ServiceNow
Type: White Paper
An organization is only as strong as its employees. Read this paper to learn how the path to delivering productive employee experiences and supporting new ways of working begins with creating exceptional experiences.
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4 Tips Every Innovative Company Needs To Succeed In Digital Transformation
By: Service Now x Agineo
Type: eBook
Discover four tips to drive digital transformation success, even in tough times. Learn how to tear down IT silos, align strategy and delivery, optimize IT asset management, and leverage AIOps for cloud adoption. Read the white paper to unlock new ways to innovate and adapt.
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ServiceNow Field Service Management Use Cases
By: ServiceNow
Type: eBook
Discover in this e-book how ServiceNow FSM can help your organization simplify and streamline your field service operations, delivering transparency and real-time visibility to employees, third-party contractors, and customers.
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Collaboration software in the era of Gen-Z
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, learn how Microsoft is dominating the Software-as-a-Service space thanks to its strength in collaboration software and how the new generation of collaboration software could be stoking communication overload. Also, check out our chart comparing Slack, Microsoft Teams and Spark.
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The CHRO guide to unleashing agility & bottom-line benefits
By: ServiceNow
Type: eBook
For today’s businesses, managing risk and building resilience in their HR operations has never been more important. To do so, many have turned to strengthening their employee productivity and development plans. However, many can find these methods daunting. Browse this guide to learn more.
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The Untapped Potential of Unstructured Data: Deliver relevant, personalized answers through generative AI
By: Qlik
Type: Research Content
Qlik commissioned a survey of over 200 data and product leaders to understand how they’re currently viewing unstructured data and what they plan to do with it. Download this eBook to learn about how many leaders are investing in an AI tool for analyzing unstructured data – and much more.
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How IT can boost employee and customer experience initiatives
By: ServiceNow
Type: eBook
Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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The total economic impact of customer service management platforms
By: ServiceNow
Type: Analyst Report
Organizations are looking for solutions that can help them improve employee and customer satisfaction while also retaining business and realizing new opportunities. However, when searching for systems, many struggle to understand the benefits, costs, and risks, as well as the financial impact of the investment. Access this report to learn more.
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ITOps & service management: The state of play in APAC
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.
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Build operational resiliency to power compliance and innovation
By: PagerDuty
Type: eGuide
Financial institutions have been adopting new technologies that enable their digital transformation—making them increasingly exposed to cyberattacks. To mitigate the risk of operational failures and revenue loss, organizations need a platform that scales teams and powers major incident workflows.
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Achieve a 399% ROI with ServiceNow Field Service Management
By: ServiceNow
Type: Analyst Report
Discover in this Forrester Consulting Total Economic Impact analyst report the potential return on investment (ROI) your organization may realize by deploying ServiceNow FSM, and how you may see an increase of up to 16% in your field service efficiency rate.
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2024 Singapore CX Intelligence Report
By: ServiceNow
Type: eBook
Your customers are fed up with long resolution times, and so are your employees. How do we fix these problems and ensure your customer base stays intact? Find out how to connect your organisation and streamline your systems with the most talked about Customer Experience report in Singapore.
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IT Asset Discovery: From Visibility to Workflow
By: ServiceNow
Type: eBook
Explore in this e-book the kind of data you need to see all your software, hardware, and cloud-based assets – as well as cloud resources that are often overlooked.
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Explore artificial intelligence in ITSM and the tool options
By: TechTarget IT Operations
Type: eBook
Artificial intelligence in ITSM is the way of the future. Dive into this comprehensive buyer's guide to discover if you have the right conditions in place to introduce this multifaceted technology, and learn guidelines to help you choose the most suitable suite of products.
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CW EMEA – October 2023: Prepare for AI explosion
By: TechTarget ComputerWeekly.com
Type: Ezine
In this month's CW EMEA, we look at generative AI, which Accenture claims is the next big thing in enterprise IT. We also look at a demo of multi-supplier non-real-time RAN optimisation, a Ryder Cup tech testbed, and how Zurich Insurance has cut the time it takes to develop ServiceNow apps. Read the issue now.
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Unlocking AI potential for responsible enterprise growth
By: ServiceNow
Type: Podcast
How can you pave a path to AI success and reduce hallucinations before they cause undue harm? Tune into this ServiceNow Enterprise Agility Podcast episode to examine these pressures and opportunities that AI and GenAI bring to enterprises and learn how to establish ethical AI.
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The Need for Evolution in the Customer Service Experience
By: ServiceNow
Type: White Paper
The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
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Computer Weekly – 24 October 2023: Brewing data insights at Heineken
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how brewing giant Heineken is building a data ecosystem to share insights and tap into AI capabilities. The UK is conducting an investigation into cloud supplier dominance – what will it mean for users? And we examine how generative AI could be used to improve customer experience. Read the issue now.
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A Computer Weekly Buyer's Guide to Automation and AI in Systems Management
By: TechTarget ComputerWeekly.com
Type: eGuide
Automation has the potential to revolutionise your business. In this 14-page buyer's guide, Computer Weekly looks at the progress being made in the automation of systems management, the increased efficiency of artificial intelligence and the changes automation brings to infrastructure management.
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Artificial intelligence in ITSM: Finding the right tools for you
By: TechTarget ComputerWeekly.com
Type: eGuide
AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.
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The contact centre workforce for 2024 & beyond: A report
By: ServiceNow
Type: Analyst Report
Today, it’s critical for organizations to ensure that they have the right technology and strategies to improve their employee’s schedules, activities, performance, and overall satisfaction. However, deciding on a contact centre workforce solution is easier said than done. Access this guide to learn more.
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North America enterprise cloud contact centers 2024 report
By: DialPad
Type: Research Content
This comprehensive analysis of the ECCC space includes current market dynamics and trends, competitive benchmarking, strategic growth recommendations, tips for improving the customer experience (CX), and guidance on achieving operational excellence (OPEX). Access this report to gain more insight.
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4 ways you can drive employee development success
By: ServiceNow
Type: White Paper
Business Leaders are finding that focusing on skills, rather than jobs or degrees, strengthens your workforce with modern data and insights. This paper presents four ways that a skills-powered approach can supercharge employee growth and development.
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Leader’s guide to ESG: Top opportunities in 2023
By: ServiceNow
Type: White Paper
Environmental, social, and governance (ESG) mandates are top of mind for organizations everywhere. Explore this guide to 2023's top ESG opportunities, beginning with three ESG trends.
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Are your strategic investments leaving money on the table? 5 ways to tell
By: ServiceNow
Type: eBook
Too many organizations are not generating satisfactory returns on their strategic investments. They are leaving opportunity and money on the table, and their competitors couldn’t be happier. In this e-book, learn how the ServiceNow Now platform can help your organization make sure no opportunities are left on the table.
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Power of the Platform
By: ServiceNow
Type: White Paper
How can you empower your customers, employees, and partners with modern, consumer-grade experiences? Read on to learn how the Now Platform can help you break down silos, seamlessly connecting your people, systems and processes with enterprise-wide digital workflows while increasing speed to value.
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Computer Weekly – 21 May 2024: Can AI supercharge human creativity?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to Getty Images about the challenges of balancing human creativity with the risks and opportunities of GenAI. Our latest buyer's guide examines the best desktop IT management practices in a world of flexible working. And we review the benefits of open source software in the enterprise. Read the issue now.