Has your digital transformation lost its way? How to get it back
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Dispelling the top AI misperceptions for IT services
By: ServiceNow and NetImpact
Type: eBook
AI and generative AI (GenAI) are transformative for enhancing productivity and efficiency in organizations. This white paper examines how AI and GenAI can modernize IT services and operations.
Key benefits include:
- For IT service agents: Boost productivity, enable 24/7 self-service, and focus on complex issues.
- For IT operators: Gain full IT infrastructure visibility, prevent outages, and enhance continuity.
- For employees: Personalize self-service, increase first-call resolution, and reduce routine IT requests.
Adopting AI and GenAI solutions like ServiceNow's IT Service Management can streamline processes and improve decision-making. Discover how to modernize IT services with AI.
These are also closely related to: "Has your digital transformation lost its way? How to get it back"
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How GenAI can transform customer service experiences
By: ServiceNow and AC3
Type: White Paper
The advent of generative AI (GenAI) is changing customer service. This white paper explores how Now Assist, ServiceNow's GenAI solution, transforms customer and field service experiences.
Now Assist enables organizations to:
- Reduce customer effort by empowering self-solution
- Boost agent productivity with autogenerated summaries and resolutions
- Empower field technicians with work order summaries
- And more
The paper also covers responsible AI adoption, emphasizing data governance and cybersecurity. Read on now to learn how Now Assist can help transform your service experiences.
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Boost IT productivity and employee experiences with gen AI
By: ServiceNow and AC3
Type: White Paper
Generative AI (GenAI) is transforming business operations, enhancing productivity, streamlining workflows, and improving customer experiences.
In this white paper, you’ll learn how ServiceNow's Now Assist boosts IT efficiency by summarizing activities, generating content, and offering recommendations. It simplifies alert triage, speeds app delivery, and automates tasks.
Built on ServiceNow's secure platform, Now Assist ensures responsible AI use, managing models and mitigating risks. Read on now to discover how Now Assist can unlock the potential of GenAI for your business.
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Boost IT productivity and employee experiences with generative AI
By: ServiceNow and NetImpact
Type: eBook
Discover how GenAI-powered Now Assist can boost IT productivity and create seamless employee experiences. Access this e-book to learn how to accelerate service management, operations, portfolio management, and app development.
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How your teams can build powerful apps faster with GenAI
By: ServiceNow and AC3
Type: White Paper
In this white paper, you'll discover how ServiceNow's Now Assist for Creator can accelerate your app development with AI-powered features like flow generation, code recommendations, and playbook automation. Read on now to find out how you can boost productivity across experienced and citizen developers.
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How is GenAI impacting the HR space?
By: ServiceNow and NetImpact
Type: eBook
Discover how AI-powered Now Assist can accelerate HR service delivery and app development. Learn to improve employee experiences, boost productivity, and drive real business value. Read the e-book to see how ServiceNow's GenAI solutions can transform your HR operations.
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Accelerating Impact: NonProfits + ServiceNow
By: ServiceNow
Type: eBook
How can you balance the nuanced IT requirements within your nonprofit while delivering exceptional experiences for customers and employees? Access this e-book to examine the key areas in which ServiceNow supports the organizational and digital transformation goals of nonprofits.
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Impact AI: NonProfit Digital Transformation Report 2024
By: ServiceNow
Type: White Paper
This research paper is invaluable for nonprofit leaders looking for tech strategies with the most potential to help them advance their missions with limited resources. Learn best practices of AI “pacesetters” already realizing gains from their tech investments. Download the report for a deep dive into new data on nonprofit digital transformation.
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Accelerate data delivery with cloud warehouse modernization
By: Qlik
Type: Infographic
In this infographic, you'll discover how to align your organization's strategy and work to deliver the outcomes that matter most. Read on now to learn about ServiceNow's Strategic Portfolio Management solution and how it can help you build true organizational agility.
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How AI Is Shaping the Future of Enterprise Platforms
By: TechTarget Customer Experience
Type: eGuide
ServiceNow is positioning itself as the leading AI platform for business transformation,leveraging its powerful tools to redefine how enterprises operate. By integrating AIcapabilities, the company aims to simplify workflows, enhance decision-making, anddrive efficiency across industries.
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Is a Managed Service Provider right for you? Here’s what you need to consider
By: Advanced
Type: eBook
Download this e-book for an essential overview of key considerations to take into account when thinking about working with an MSP, so you can drive your business into the future and start reaping the benefits.
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ITOps & service management: The state of play in APAC
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.
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CW EMEA – October 2023: Prepare for AI explosion
By: TechTarget ComputerWeekly.com
Type: Ezine
In this month's CW EMEA, we look at generative AI, which Accenture claims is the next big thing in enterprise IT. We also look at a demo of multi-supplier non-real-time RAN optimisation, a Ryder Cup tech testbed, and how Zurich Insurance has cut the time it takes to develop ServiceNow apps. Read the issue now.
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Cloud & DevOps: a guide to becoming a software-centric organisation
By: TechTarget ComputerWeekly.com
Type: eGuide
Businesses are investing time and effort in building digitally-enabled services. In this e-guide we look at how businesses can transform their software development teams to deliver software efficiently and reliably.
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Testing New Publishing System
By: ERROR TEST
Type: White Paper
Preparing this resource to be approved and published when we do the switch to the new publishing system.
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Collaboration software in the era of Gen-Z
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, learn how Microsoft is dominating the Software-as-a-Service space thanks to its strength in collaboration software and how the new generation of collaboration software could be stoking communication overload. Also, check out our chart comparing Slack, Microsoft Teams and Spark.
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Computer Weekly – 8 August 2023: How to improve developer productivity
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our latest buyer's guide examines the developer experience and looks at how critical it can be for productivity. The tech sector still struggles with diversity and inclusion – we ask what's standing in the way of ethnic minorities making it to the top. Read the issue now.
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4 Key Benefits of AIOps
By: Riverbed
Type: eBook
Explore how AIOps can transform IT operations by leveraging AI and machine learning. Learn about the key components of AIOps, common use cases, and strategies to drive early value. Read the full eBook to discover how AIOps can improve efficiency, reliability, and agility.
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Harness the Power of AIOps Automation to Improve IT Operations
By: Riverbed
Type: eBook
AIOps and automation help IT teams manage the explosion of data and tools by identifying and resolving issues faster, improving user experience. Learn how Riverbed's AIOps solution leverages full-fidelity telemetry, advanced analytics, and intelligent automation to streamline IT operations. Read the e-book to discover more.
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A Computer Weekly buyer's guide to intelligent workload management
By: TechTarget ComputerWeekly.com
Type: eGuide
One huge advantage digital transformation brings with it is the phenomenon of intelligent workload management. In this 17-page buyer's guide, Computer Weekly looks at the various tools available, asset management best practices and the complications to look out for with hybrid and multicloud deployments.
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Computer Weekly - 2 February 2021: Business intelligence helps ambulance service's pandemic response
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how one ambulance service is using business intelligence tools to join up datasets to improve its response to the Covid-19 pandemic. Our latest buyer's guide examines video conferencing and collaboration. And we look at the benefits of real-time streaming data analytics. Read the issue now.
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A Computer Weekly Buyer's Guide to Automation and AI in Systems Management
By: TechTarget ComputerWeekly.com
Type: eGuide
Automation has the potential to revolutionise your business. In this 14-page buyer's guide, Computer Weekly looks at the progress being made in the automation of systems management, the increased efficiency of artificial intelligence and the changes automation brings to infrastructure management.
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Enhancing Teams with enterprise-grade telephony
By: Vodafone
Type: eBook
Your business depends on a robust communications experience to drive innovation, and phone calls are at the heart of that experience. That means having the utmost quality in telephony becomes imperative for optimal performance. This eBook explores what to look for in the best telephony solutions. Read the eBook.
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Computer Weekly – 15 August 2023: How does your salary stack up?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we reveal our annual salary survey, comparing IT professionals' pay and attitudes to their job – how does yours stack up? The new digital chief at DWP discusses AI, data modernisation and shaking up the tech behind the benefits system. Read the issue now.
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Artificial intelligence in ITSM: Finding the right tools for you
By: TechTarget ComputerWeekly.com
Type: eGuide
AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.
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Improve IT service management with ServiceNow and BeyondTrust
By: ServiceNow and Beyond Trust
Type: Product Overview
Discover how ServiceNow and BeyondTrust integrate to streamline support, improve change tracking, and enforce least privilege access. Learn about the key features and benefits of this integration to enhance productivity and security across your organization. Read the product overview to learn more.
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Computer Weekly – 30 January 2018: Davos debates global tech risks
By: TechTarget ComputerWeekly.com
Type: eBook
In this week's Computer Weekly, world leaders at Davos discussed the growing reliance on technology and how to tackle the political and economic threats of the digital age. Our latest buyer's guide examines mobile app development. And we look at the biggest challenges facing CIOs in 2018. Read the issue now.
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Streamline service desk with remote support capabilities
By: ServiceNow and Beyond Trust
Type: Product Overview
Enhance remote support with ServiceNow integration. Increase productivity, strengthen security, and meet compliance requirements. Initiate remote sessions directly from ServiceNow, update tickets automatically, and access session details on demand. Read the full product overview to learn more.
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Review of identity governance and administration solutions
By: One Identity
Type: Analyst Report
This Leadership Compass evaluates 30 IGA vendors and identifies the Overall Leaders as Saviynt, EmpowerID, SailPoint, IBM, and Ping Identity. It highlights key trends like leveraging AI/ML for identity analytics and automation. Read the full report to assess the right IGA solution for your organization.
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3 strategies for CX leaders to unlock AI-powered transformation
By: ServiceNow
Type: eBook
How can you use GenAI to reduce daily case volume by 41% and inbound call volume by 19%? That's what organizations are achieving with ServiceNow's AI platform. Read this ebook for three strategies to unlock AI-powered transformation: standardize operations, consolidate systems, and automate workflows.
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SaaS ERP mushrooms during Covid crisis, up to a point
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we look at the migration of business applications to the cloud, under the discipline of the Covid crisis; we examine the question of who is winning the cloud ERP wars; and offer a case study of one large, complex company, Vodafone, that gives a counter example of how cloud still has limits when it comes to ERP.
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Automated document management system tools transform workflows
By: TechTarget ComputerWeekly.com
Type: eBook
In this e-guide, we examine the components of a viable DMS and the technologies influencing its broader acceptance, how e-signatures are powering DM Simplementations, the differences between electronic and digital signatures, and the role of automated document management system tools in ensuring continuity for the new hybrid workforce.
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Automate service ticket workflows with ServiceNow + PasswordSafe
By: ServiceNow and Beyond Trust
Type: Product Overview
Integrate ServiceNow and Password Safe to streamline credential management, incident response, and compliance. Validate tickets, securely store credentials, and automate workflows. Read the full product overview to learn more.
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Computer Weekly - 16 February 2021: How Covid-19 has hit IT salaries and job prospects
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our salary survey reveals the impact of the coronavirus pandemic on IT professionals' wages and job security. A potentially deadly cyber attack on a US water plant highlight the risks to critical infrastructure. And we find out how NHS Scotland is using tech to support its vaccine roll-out. Read the issue now.
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Nexthink + AWS for Technology Organizations
By: Nexthink & AWS
Type: Product Overview
Nexthink and AWS offer a powerful solution to help technology companies enhance the digital employee experience, increase proactive IT management, and reduce costs. Learn how this joint solution can transform your technology operations by reading the full Product Overview.
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An inside look at AstraZeneca’s IT
By: Morpheus Data
Type: Case Study
AstraZeneca leveraged Morpheus Data's cloud automation platform to streamline server provisioning from 80 hours to just 27 minutes, enabling greater agility and $6M+ in savings over 3 years. Read this case study to learn how Morpheus helped AstraZeneca accelerate hybrid-cloud deployments.
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Gain visibility on change risk to eliminate production failures
By: Digital.ai
Type: Product Overview
Predict and mitigate change failure risks in your application environment. Learn how Digital.ai Intelligence - Change Risk Prediction can help you make data-driven decisions, accelerate agility, and reduce costs associated with production incidents. Read the full product brief.
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Computer Weekly – 14 February 2017: Under surveillance – what the Investigatory Powers Act means for business
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, the UK government has passed the Investigatory Powers Act, labelled a "snoopers' charter" that expands the scope of state surveillance – but what does it mean for businesses? We find out what digital transformation means in the fire and rescue service. And we examine the public cloud and storage. Read the issue now.
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Accelerate XaaS with frictionless CX in tech: Take customer experience to the next level and go to market faster with new solutions
By: ServiceNow
Type: White Paper
Read this ebook to learn how you can drive customer loyalty, increase productivity and improve your bottom line, by automating and streamlining your CX processes with the ServiceNow platform.
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Explore artificial intelligence in ITSM and the tool options
By: TechTarget IT Operations
Type: eBook
Artificial intelligence in ITSM is the way of the future. Dive into this comprehensive buyer's guide to discover if you have the right conditions in place to introduce this multifaceted technology, and learn guidelines to help you choose the most suitable suite of products.
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IAM: Managing identity remains key to cyber security
By: TechTarget ComputerWeekly.com
Type: eGuide
IT and regulatory environments are changing rapidly driven by the EU's GDPR and digital transformation that is seeing accelerated adoption of cloud and IoT-based technologies, and while identity remains key to cyber security, organisations need to reassess and adapt their identity and access management (IAM) strategies accordingly.
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Deploying an outside application for improved onboarding
By: ServiceNow
Type: eGuide
Water utility company Scottish Water needed a way to simplify the onboarding process for new employees. Download this expert guide to see how the water utility company benefitted from using ServiceNow to reinvent how they onboard new staff.
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Why integration and automation are two sides of the same coin
By: TechTarget ComputerWeekly.com
Type: eGuide
For a while now, organisations have been approaching integration and automation separately. But according to Allan Teng, Workato's managing director, that should not be the case. In this interview, learn about Workato's integration-led approach towards automation and why it makes sense for organisations.
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ITIL and ITSM: How IT is becoming more service-oriented
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
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2 Ways to Boost Employee Output & Cut HR Costs
By: ServiceNow
Type: eBook
How can you balance productivity, retention and performance to drive growth, while lowering cost to serve? Read this ebook to see how you can improve productivity and business performance by streamlining employee experiences with the ServiceNow platform.
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Discover 3 ways to elevate the customer experience and still reduce costs
By: ServiceNow
Type: eBook
Read this ebook to see how you can proactively address customer issues, reduce inbound calls, and give employees better customer insights, while driving down cost to serve — using ServiceNow's AI-driven platform.
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Maximize the potential of generative AI for your organization
By: Dell Technologies & Intel®
Type: White Paper
Unlock the power of Generative AI to drive tangible business value. Learn how Dell's AI Factory approach can help you assess readiness, build AI strategy, and accelerate AI outcomes. Read the white paper to get started.
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Build operational resiliency to power compliance and innovation
By: PagerDuty
Type: eGuide
Financial institutions have been adopting new technologies that enable their digital transformation—making them increasingly exposed to cyberattacks. To mitigate the risk of operational failures and revenue loss, organizations need a platform that scales teams and powers major incident workflows.
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Case Study Success Story: Wipro Limited
By: GoTo
Type: Case Study
Wipro, a leading global information technology company, was trying to identify solutions that could help automate their global end user support service desk in order to improve their current employee experience. Explore how the integration of LogMeIn Rescue and Rescue Lens helped automate their service desk in this case study.
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Computer Weekly – 10 July 2018: Tackling the digital identity problem
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, as UK government attempts to create a digital identity standard flounder, we examine progress on establishing the online ID system the digital economy needs. Barclays bank talks about its move to DevOps and public cloud. And we find out how AI could help improve IT service management. Read the issue now.