You've requested...

Why governance is a must for GenAI and low-code development

If a new window did not open, click here to view this asset.

Download this next:

Deliver better HR services faster with Now Assist

The advent of generative AI (GenAI) is transforming HR service delivery. To keep up, many organizations are looking for new ways that they can empower HR teams to boost productivity and deliver better employee experiences.

So how can this best be done?

Dig into this guide to gain more insight into the current HR and AI landscape and discover how tools like Now Assist from ServiceNow can help in key ways, including:

  • Driving HR service delivery efficiency through GenAI-powered self-service and automated case resolution
  • Accelerating custom app development and workflow automation
  • Building trust in GenAI initiatives and ensuring responsible implementation
  • And more

These are also closely related to: "Why governance is a must for GenAI and low-code development"

  • Use GenAI-powered Now Assist to empower your employees at every career stage while increasing HR productivity

    The advent of AI has lowered the barrier of entry for attackers, adding fuel to the rapidly expanding threat landscape. This white paper uncovers actionable intelligence you can use to stay ahead of today's threats, including insights and observations into adversary activity.

    Key topics covered:

    • The tactics and techniques that adversaries use to exploit gaps in cloud protection
    • The exploitation of stolen identity credentials
    • The growing menace of supply chain attacks

    Read the full white paper to learn how you can leverage this critical intelligence to protect your organization.

  • Streamline customer service with AI-powered tools: A guide

    The advent of generative AI (GenAI) has revolutionized customer service, enabling organizations to streamline experiences and boost productivity. This e-book explores how ServiceNow's Now Assist, powered by GenAI, can transform customer service, field service, and application development.

    Key highlights:

    • Enhance customer self-service and agent productivity with Now Assist's ability to understand context and generate personalized responses
    • Empower field service technicians with work order summarization and access to customer data, improving first-visit resolution
    • Accelerate app development and automation through Now Assist's code generation

    Read the e-book now to unlock GenAI's potential.

Find more content like what you just read:

  • Streamline customer service with AI-powered Now Assist

    Generative AI (GenAI) can streamline customer service, field operations, and app development. Access this guide to learn how Now Assist by ServiceNow can reduce manual effort, improve productivity, and enhance experiences for customers and employees.

    Download

  • Boost IT productivity and employee experiences with generative AI

    Discover how GenAI-powered Now Assist can boost IT productivity and create better employee experiences. Learn how to free your teams to focus on innovation, streamline IT operations, and accelerate app development. Read the white paper to learn more.

    Download

  • Ignite productivity across IT with Now Assist

    Discover how ServiceNow's Now Assist can boost IT productivity and employee experiences with GenAI-powered solutions for service management, operations, portfolio management, and app development. Learn how to accelerate innovation and drive real business value. Read the white paper to learn more.

    Download

  • Gen AI 101: Leader’s guide for driving success

    Discover how generative AI (GenAI) is transforming industries and empowering employees across IT, customer service, HR, and app development. Learn from ServiceNow experts on the impact and practical applications of this game-changing technology. Read the e-book to explore the future of work with GenAI.

    Download

  • ServiceNow ebook: The AI platform for business transformation

    Explore how ServiceNow's AI-powered platform can revolutionize your business. Learn how to leverage generative AI, boost productivity, and deliver exceptional customer and employee experiences. Read the e-book to discover the power of an integrated AI platform.

    Download

  • Boost productivity with generative AI in your enterprise

    Before you can unlock the benefits of GenAI, you first must answer the question: How do I incorporate GenAI into my IT estate? Download this e-book to find out.

    Download

  • Unleash productivity across the enterprise with generative AI

    In this e-book, you'll discover how generative AI can unleash productivity across your enterprise, from automating IT service workflows to boosting developer productivity. You'll also learn the three-stage approach to harnessing GenAI's power on the Now Platform. Read on now to explore the transformative impact of GenAI.

    Download

  • Unleash productivity across the enterprise with GenAI

    Discover how generative AI can boost productivity across your enterprise. Learn how to leverage ServiceNow's GenAI capabilities to automate workflows, transform employee and customer experiences, and accelerate business agility. Read the e-book to unlock the full potential of GenAI.

    Download

  • Modernize IT services and operations with AI

    AI is transforming IT services and operations, unlocking new efficiencies and productivity. Learn how to leverage AI and generative AI to empower IT service agents, operators, and employees, driving business outcomes across your organization. Read the white paper to discover unique ways to use automation to improve efficiency and productivity.

    Download

  • NNL CXO Modernize IT services and operations with AI

    Modernize IT services and operations with AI to boost productivity across your organization. Discover how AI and GenAI can empower IT service agents, operators, and general employees to achieve new levels of efficiency and innovation. Read the white paper to learn more.

    Download

  • Embedding AI Into Technology Strategy: 5 Steps to Impact

    In this IDC white paper, discover the 5 essential steps for effectively embedding AI into your technology strategy.

    Download

  • Embedding AI Into Technology Strategy: 5 Steps to Impact

    In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.

    Download

  • Maximize AI value with a digital platform, says IDC report

    As companies enhance digital capabilities, maximizing AI value is critical. This IDC report explores how a digital platform approach can help organizations drive business impact through AI, improve customer experience, and achieve better outcomes. Download the full report to learn more.

    Download

  • 3 steps to achieve digital business readiness with IT services

    In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.

    Download

  • 5 customer experience revelations for the GenAI era

    Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.

    Download

  • CX Trends: Customer Service Insights in The GenAI Era

    Explore the five key customer experience (CX) trends in the GenAI era, from disconnected customers to the value of AI and GenAI. Learn how to empower agents, optimize self-service, and anticipate the future of CX. Read the full white paper to uncover strategic insights.

    Download

  • 2024 India CX Intelligence Report

    66% of customers consider taking their business elsewhere when an issue is not resolved within 3 days. This can be problematic, given the average of 3.9 days for companies to resolve a problem, and tends to lead to customers switching brands. So, what can organisations do to improve their customer service? Browse this report to learn more.

    Download

  • Climb To New Heights: How CHROs Can Lead the Journey

    In this e-book, discover how CHROs can lead the digital transformation journey in 3 simple steps.

    Download

  • Software as savings: HR leader’s guide to unleashing AI efficiency

    Discover how ServiceNow's AI-powered employee experience platform can help your organization reduce costs and drive growth through standardization, consolidation, and automation. Learn strategies to streamline HR operations, boost efficiency, and automate repetitive tasks. Read the white paper to explore more.

    Download

  • GenAI in IT Operations: Enterprise Strategy Group Report

    To find out how generative AI is impacting IT operations, Enterprise Strategy Group surveyed 360 IT professionals. Access the findings in this 2024 report, “Generative AI in IT Operations: Fueling the Next Wave of Modernization.”

    Download

  • Boost employee retention and fuel business growth with these 3 insights

    The price of dissatisfied workers is high; Gartner estimates a company of 10,000 employees stands to pay $16 million per year replacing workers who leave in search of something better. This white paper by ServiceNow outlines three steps your organization can take to strengthen your workforce and drive growth. Explore the white paper now.

    Download

  • 3 Stages For Optimizing It Services And Operations

    Unify IT services and operations on a single cloud platform to reduce costs, scale for growth, and deliver extraordinary experiences that drive better business outcomes. Read this white paper to discover a 3-stage approach for optimizing IT services and operations.

    Download

  • Computer Weekly – 8 August 2023: How to improve developer productivity

    In this week's Computer Weekly, our latest buyer's guide examines the developer experience and looks at how critical it can be for productivity. The tech sector still struggles with diversity and inclusion – we ask what's standing in the way of ethnic minorities making it to the top. Read the issue now.

    Download

  • eBook: Findings About Unstructured Data

    Qlik commissioned a survey of over 200 data and product leaders to understand how they’re currently viewing unstructured data and what they plan to do with it. Download this eBook to learn about how many leaders are investing in an AI tool for analyzing unstructured data – and much more.

    Download

  • How to develop a GenAI strategy: ServiceNow insights

    Equal parts disruptive and innovative, generative AI is transforming work, forcing all organizations to figure out when – and in what ways – to apply the technology. To unlock insights for developing and executing a GenAI strategy at your business, tune into this 12-minute episode of ServiceNow’s Enterprise Agility podcast.

    Download

  • ServiceNow Customer Insights: Customer Experience Testimonials

    Discover in this e-book how ServiceNow customers continue to persevere— do more with less—while still managing to improve customer satisfaction.

    Download

  • CW EMEA – October 2023: Prepare for AI explosion

    In this month's CW EMEA, we look at generative AI, which Accenture claims is the next big thing in enterprise IT. We also look at a demo of multi-supplier non-real-time RAN optimisation, a Ryder Cup tech testbed, and how Zurich Insurance has cut the time it takes to develop ServiceNow apps. Read the issue now.

    Download

  • Computer Weekly – 21 May 2024: Can AI supercharge human creativity?

    In this week's Computer Weekly, we talk to Getty Images about the challenges of balancing human creativity with the risks and opportunities of GenAI. Our latest buyer's guide examines the best desktop IT management practices in a world of flexible working. And we review the benefits of open source software in the enterprise. Read the issue now.

    Download

  • 4 tips to succeed in digital transformation even in tough times

    Discover four tips to drive digital transformation success, even in tough times. Learn how to tear down IT silos, align strategy and delivery, optimize IT asset management, and leverage AIOps for cloud adoption. Read the white paper to unlock new ways to innovate and adapt.

    Download

  • 2024 ANZ CX Intelligence Report

    Australia and New Zealand have a customer service problem – the nations are stuck on hold. Wait times have increased for the third year running – with more than 107 million hours spent on hold, up 11% from last year. To make problems worse, customers' expectations have risen to an all-time high, making it even harder for organisations to keep up.

    Download

  • 3 critical steps to managing technology spend and risk

    In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.

    Download

  • Your guide to navigating talent challenges while reducing costs

    This guide serves to dive into some of the HR and tech challenges today’s organizations have successfully overcome. Read on to learn how a unified digital platform can provide a simple, single brand experience for internal end-users, as well as how it can join up and simplify user experiences across technology silos and teams—and more.

    Download

  • Collaboration software in the era of Gen-Z

    In this e-guide, learn how Microsoft is dominating the Software-as-a-Service space thanks to its strength in collaboration software and how the new generation of collaboration software could be stoking communication overload. Also, check out our chart comparing Slack, Microsoft Teams and Spark.

    Download

  • Productivity Driving With Service Operations

    This eBook explores how modern, unified, and automated service operations can empower teams, improve service availability, and drive business impact. Learn how to unlock innovation and deliver extraordinary technology experiences. Read the full eBook today.

    Download

  • Review of identity governance and administration solutions

    This Leadership Compass evaluates 30 IGA vendors and identifies the Overall Leaders as Saviynt, EmpowerID, SailPoint, IBM, and Ping Identity. It highlights key trends like leveraging AI/ML for identity analytics and automation. Read the full report to assess the right IGA solution for your organization.

    Download

  • Learn how to create responsible AI with minimal hallucinations

    How can you pave a path to AI success and reduce hallucinations before they cause undue harm? Tune into this ServiceNow Enterprise Agility Podcast episode to examine these pressures and opportunities that AI and GenAI bring to enterprises and learn how to establish ethical AI.

    Download

  • Customer operations: 51-page ultimate guide

    Customers want answers to their issues and requests yesterday. So, how can you empower your teams to deliver proactive service? Check out “Customer Operations for Dummies, 2nd ServiceNow Special Edition,” your guide for fueling seamless customer experiences.

    Download

  • Analyst Report of ROI for ServiceNow Field Service Management

    Discover in this Forrester Consulting Total Economic Impact analyst report the potential return on investment (ROI) your organization may realize by deploying ServiceNow FSM, and how you may see an increase of up to 16% in your field service efficiency rate.

    Download

  • ITOps & service management: The state of play in APAC

    In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.

    Download

  • How you can reduce customer churn by 38% with ServiceNow

    Discover in this white paper how the Now Platform can help you reduce customer service costs while delivering seamless experiences by connecting your teams, systems, and digital workflows on a single platform

    Download

  • Deconstructing AI and Automation

    As the modern enterprise becomes ever more complex, the resulting labyrinth of interconnected systems and applications produces a torrent of data that requires analysis and interpretation.

    Download

  • 17-page report: Government technology trends

    Take a look through this 2024 research report by KPMG to deepen your understanding of the technology trends impacting government agencies.

    Download

  • Implementing GenAI: Use cases & challenges

    The use cases of generative AI are wide-ranging and have the potential to impact nearly all areas in business and IT. In this e-guide on generative AI, learn how to put the technology to work in business applications, DevOps and IT, as well as manage implementation challenges and risks.

    Download

  • Build operational resiliency to power compliance and innovation

    Financial institutions have been adopting new technologies that enable their digital transformation—making them increasingly exposed to cyberattacks. To mitigate the risk of operational failures and revenue loss, organizations need a platform that scales teams and powers major incident workflows.

    Download

  • Using AIOps to grow your business with 24/7 resilience

    How can you ensure your existing IT services run smoothly 24/7, to help your business grow? Read this guide to learn how AI-powered service operations can help you get the most out of your existing IT investments, to deliver extraordinary IT experiences for employees, boost revenue, reduce costs, speed innovation, and transform your business.

    Download

  • The 3 steps to better optimizing your IT operations

    In this guide, discover a practical, 3-stage approach for automating and optimizing IT services and operations on a single cloud platform, giving you the ability to govern all things IT while efficiently delivering extraordinary technology experiences.

    Download

  • AI-powered retail: Unlocking unprecedented growth

    This white paper explores AI's transformative impact on retail, highlighting five key use cases - from personalized shopping advisors to intelligent supply chains. It also offers recommendations for leveraging Supermicro and NVIDIA solutions to unlock AI's potential. Read the full white paper to see how AI is redefining retail's future.

    Download