Ignite productivity across IT with Now Assist
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Streamline customer service with AI-powered tools: A guide
By: ServiceNow and DXC
Type: eGuide
As customer expectations rise, companies seek ways to streamline service experiences and boost productivity. The solution is generative AI (GenAI) powered by ServiceNow's Now Assist.
Now Assist enables organizations to:
- Reduce customer effort and increase satisfaction through intelligent self-service
- Boost agent productivity by automating tasks and speeding resolution times
- Empower field technicians with work order summarization and data access
- Accelerate app development and automation with low-code tools
Dig into this guide to learn more and discover how you can leverage GenAI to understand context, synthesize information, and generate content, transforming business operations.
These are also closely related to: "Ignite productivity across IT with Now Assist"
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Streamline Customer Service Experiences With Now Assist
By: ServiceNow and CRI Advantage
Type: eBook
The advent of generative AI (GenAI) has revolutionized customer service, enabling organizations to streamline experiences and boost productivity. This e-book explores how ServiceNow's Now Assist, powered by GenAI, can transform customer service, field service, and application development.
Key highlights:
- Enhance customer self-service and agent productivity with Now Assist's ability to understand context and generate personalized responses
- Empower field service technicians with work order summarization and access to customer data, improving first-visit resolution
- Accelerate app development and automation through Now Assist's code generation
Read the e-book now to unlock GenAI's potential.
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Use GenAI-powered Now Assist to empower your employees at every career stage while increasing HR productivity
By: ServiceNow
Type: eBook
The advent of AI has lowered the barrier of entry for attackers, adding fuel to the rapidly expanding threat landscape. This white paper uncovers actionable intelligence you can use to stay ahead of today's threats, including insights and observations into adversary activity.
Key topics covered:
- The tactics and techniques that adversaries use to exploit gaps in cloud protection
- The exploitation of stolen identity credentials
- The growing menace of supply chain attacks
Read the full white paper to learn how you can leverage this critical intelligence to protect your organization.
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Accelerate HR services with AI-powered Now Assist
By: ServiceNow and DXC
Type: eGuide
Unlock the power of GenAI to streamline HR service delivery and accelerate app development. Now Assist from ServiceNow empowers employees with self-service, boosts HR agent productivity, and simplifies custom app creation. Read this guide to discover how GenAI can transform your HR and development workflows.
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Boost IT productivity and employee experiences with generative AI
By: ServiceNow and CRI Advantage
Type: White Paper
Discover how ServiceNow's Now Assist can boost IT productivity and employee experiences with GenAI-powered solutions for service management, operations, portfolio management, and app development. Learn how to accelerate innovation and drive real business value. Read the white paper to learn more.
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Unleash Productivity Across The Enterprise With GenAl
By: ServiceNow and CRI Advantage
Type: eBook
Discover how generative AI can boost productivity across your enterprise. Learn how to leverage ServiceNow's GenAI capabilities to automate workflows, transform employee and customer experiences, and accelerate business agility. Read the e-book to unlock the full potential of GenAI.
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Unleash productivity across your enterprise with generative AI
By: ServiceNow
Type: eBook
Before you can unlock the benefits of GenAI, you first must answer the question: How do I incorporate GenAI into my IT estate? Download this e-book to find out.
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Discover the power of AI for business transformation
By: ServiceNow
Type: eBook
Explore how ServiceNow's AI-powered platform can revolutionize your business. Learn how to leverage generative AI, boost productivity, and deliver exceptional customer and employee experiences. Read the e-book to discover the power of an integrated AI platform.
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NNL CXO Modernize IT services and operations with AI
By: ServiceNow and IBM
Type: White Paper
Modernize IT services and operations with AI to boost productivity across your organization. Discover how AI and GenAI can empower IT service agents, operators, and general employees to achieve new levels of efficiency and innovation. Read the white paper to learn more.
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Beware the AI proof of concept doom loop
By: ServiceNow
Type: Analyst Report
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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Beware the AI proof of concept doom loop
By: ServiceNow
Type: White Paper
In this IDC white paper, discover the 5 essential steps for effectively embedding AI into your technology strategy.
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Maximizing the Business Value of AI with a Digital Platform
By: ServiceNow
Type: Analyst Report
As companies enhance digital capabilities, maximizing AI value is critical. This IDC report explores how a digital platform approach can help organizations drive business impact through AI, improve customer experience, and achieve better outcomes. Download the full report to learn more.
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2024 ServiceNow Insight and Vision Report
By: ServiceNow and NTT Data
Type: Research Content
The 2024 ServiceNow Insight and Vision Report shows digital progress is stagnant, with 73% of businesses achieving less than 50% of their digital goals. ServiceNow offers a solution to break this deadlock, enhancing operations, security, and customer experiences. Download the report now to find out how you can drive your digital transformation.
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3 steps to achieve digital business readiness with IT services
By: ServiceNow
Type: White Paper
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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What CX leaders should know about GenAI: 5 keys for success
By: ServiceNow and DXC
Type: Infographic
Explore the five key customer experience (CX) trends in the GenAI era, from disconnected customers to the value of AI and GenAI. Learn how to empower agents, optimize self-service, and anticipate the future of CX. Read the full white paper to uncover strategic insights.
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Modernize ERP Systems And Accelerate Transformation
By: ServiceNow
Type: eBook
Your ERP is among your business's most critical assets, but it isn't the easiest to maintain or modernize. In this eBook, learn how ServiceNow and their partners can help you overcome the challenges associated with ERP innovation at any scale.
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2024 India CX Intelligence Report
By: ServiceNow
Type: Research Content
66% of customers consider taking their business elsewhere when an issue is not resolved within 3 days. This can be problematic, given the average of 3.9 days for companies to resolve a problem, and tends to lead to customers switching brands. So, what can organisations do to improve their customer service? Browse this report to learn more.
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5 customer experience revelations for the GenAI era
By: ServiceNow
Type: eBook
Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.
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Software As Savings The HR Leader's Guide To Unleashing AI-Powered Efficiency In Tough Times
By: ServiceNow and IBM
Type: White Paper
Discover how ServiceNow's AI-powered employee experience platform can help your organization reduce costs and drive growth through standardization, consolidation, and automation. Learn strategies to streamline HR operations, boost efficiency, and automate repetitive tasks. Read the white paper to explore more.
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How effectively are you exploiting AI and machine learning?
By: AWS
Type: Research Content
This report – based on interviews with 20 of the world’s largest and leading CSPs globally, plus a survey of 104 executives across 73 telcos worldwide – sets out to evaluate where operators are with their AI strategies and what they need to do to make them fit for the future and deployed at scale.
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Ascending to new hiring heights: Using a skills-based approach
By: ServiceNow
Type: eBook
In this e-book, discover how CHROs can lead the digital transformation journey in 3 simple steps.
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Discover 3 strategies for employee retention and growth
By: ServiceNow
Type: White Paper
The price of dissatisfied workers is high; Gartner estimates a company of 10,000 employees stands to pay $16 million per year replacing workers who leave in search of something better. This white paper by ServiceNow outlines three steps your organization can take to strengthen your workforce and drive growth. Explore the white paper now.
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Generative AI's impact on IT operations modernization
By: ServiceNow
Type: ESG Research Report
To find out how generative AI is impacting IT operations, Enterprise Strategy Group surveyed 360 IT professionals. Access the findings in this 2024 report, “Generative AI in IT Operations: Fueling the Next Wave of Modernization.”
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Computer Weekly – 8 August 2023: How to improve developer productivity
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our latest buyer's guide examines the developer experience and looks at how critical it can be for productivity. The tech sector still struggles with diversity and inclusion – we ask what's standing in the way of ethnic minorities making it to the top. Read the issue now.
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ServiceNow Customer Insights: Customer Experience Testimonials
By: ServiceNow
Type: eBook
Discover in this e-book how ServiceNow customers continue to persevere— do more with less—while still managing to improve customer satisfaction.
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2024 ANZ CX Intelligence Report
By: ServiceNow
Type: Analyst Report
Australia and New Zealand have a customer service problem – the nations are stuck on hold. Wait times have increased for the third year running – with more than 107 million hours spent on hold, up 11% from last year. To make problems worse, customers' expectations have risen to an all-time high, making it even harder for organisations to keep up.
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3 critical steps to managing technology spend and risk
By: ServiceNow
Type: eBook
In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.
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Your guide to navigating talent challenges while reducing costs
By: ServiceNow
Type: eBook
This guide serves to dive into some of the HR and tech challenges today’s organizations have successfully overcome. Read on to learn how a unified digital platform can provide a simple, single brand experience for internal end-users, as well as how it can join up and simplify user experiences across technology silos and teams—and more.
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Collaboration software in the era of Gen-Z
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide, learn how Microsoft is dominating the Software-as-a-Service space thanks to its strength in collaboration software and how the new generation of collaboration software could be stoking communication overload. Also, check out our chart comparing Slack, Microsoft Teams and Spark.
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Computer Weekly – 21 May 2024: Can AI supercharge human creativity?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to Getty Images about the challenges of balancing human creativity with the risks and opportunities of GenAI. Our latest buyer's guide examines the best desktop IT management practices in a world of flexible working. And we review the benefits of open source software in the enterprise. Read the issue now.
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How you can reduce customer churn by 38% with ServiceNow
By: ServiceNow
Type: White Paper
Discover in this white paper how the Now Platform can help you reduce customer service costs while delivering seamless experiences by connecting your teams, systems, and digital workflows on a single platform
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Achieve a 399% ROI with ServiceNow Field Service Management
By: ServiceNow
Type: Analyst Report
Discover in this Forrester Consulting Total Economic Impact analyst report the potential return on investment (ROI) your organization may realize by deploying ServiceNow FSM, and how you may see an increase of up to 16% in your field service efficiency rate.
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E-book: Customer Operations 101
By: ServiceNow
Type: eBook
Customers want answers to their issues and requests yesterday. So, how can you empower your teams to deliver proactive service? Check out “Customer Operations for Dummies, 2nd ServiceNow Special Edition,” your guide for fueling seamless customer experiences.
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GenAI: Empowering enterprises and engineering for the future
By: Virtusa
Type: White Paper
Discover how generative AI (genAI) is transforming enterprises and engineering. Learn about leveraging GenAI to build new revenue streams, boost productivity, and enhance data engineering. Explore the enterprise readiness of AI tools and Virtusa's perspective on empowering the future. Read the white paper to learn more.
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Democratizing GenAI app creation with Mendix & Amazon Bedrock
By: Siemens
Type: eBook
In this e-book, discover how Mendix and Amazon Bedrock can democratize the development of GenAI-enabled apps, empowering businesses to accelerate digital transformation. Learn how low-code and GenAI can drive innovation across product development, supply chain, quality, sales and HR.
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ITOps & service management: The state of play in APAC
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.
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Navigating disruption with generative AI strategies: A guide
By: Foundever
Type: White Paper
Enterprises must adapt to evolving customer expectations and technology disruption. Generative AI offers strategic advantages to help modernize customer experience, optimize operations, and future-proof the business. Download this analyst report to learn how to leverage Generative AI for your CX transformation.
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Harness the Power of Generative AI
By: AllCloud
Type: Analyst Talk
To take advantage of what GenAI can do, it’s important to understand the context of how AI tools work and gain a vision for exactly how they can be used. In this e-book, discover how GenAI can enhance your business processes, improve decision-making, drive innovation and more. Read on to learn how you can unlock the full potential of GenAI.
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How Can IT Operators Use Generative AI?
By: ServiceNow
Type: Webcast
For insights about how IT operators can leverage generative AI, check out this webcast featuring experts from ServiceNow.
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How to break down data silos with the Now Platform
By: ServiceNow
Type: White Paper
How can you empower your customers, employees, and partners with modern, consumer-grade experiences? Read on to learn how the Now Platform can help you break down silos, seamlessly connecting your people, systems and processes with enterprise-wide digital workflows while increasing speed to value.
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Accelerate GenAI with a validated design for model inferencing
By: Dell Technologies
Type: Product Overview
In this product overview, you'll learn how to accelerate your Generative AI initiatives with a validated design from Dell Technologies and NVIDIA. This solution addresses key challenges like latency, responsiveness, and computational demands to transform enterprise data into high-value insights. Read on now to learn more.
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Implementing GenAI: Use cases & challenges
By: TechTarget ComputerWeekly.com
Type: eGuide
The use cases of generative AI are wide-ranging and have the potential to impact nearly all areas in business and IT. In this e-guide on generative AI, learn how to put the technology to work in business applications, DevOps and IT, as well as manage implementation challenges and risks.
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Can AI take education to a new level?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we examine how LLMs are being used to teach, support and assess students, enhancing education rather than impairing it. We look at how AI is impacting the semiconductor sector as big tech companies put off server upgrades. And we find out how GenAI is changing the way enterprise software works. Read the issue now.
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Generative AI to Enhance Cybersecurity: Insights from Omdia
By: NOKIA
Type: Analyst Report
This Omdia research report examines how telecom organizations are incorporating generative AI into their cybersecurity strategies to improve threat detection, automate tasks, and enhance resilience. Explore the benefits, challenges, and future plans for leveraging this transformative technology by reading the full report.
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How low-code and GenAI can help drive success
By: Siemens
Type: Infographic
As the digitalization initiatives of businesses continue to advance, they need the correct tools to help them cost-effectively develop and deploy applications. To do so, many have turned to low-code development. However, this technology can still be daunting for some and they can be hesitant to adopt it. Browse this infographic to learn more.
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Computer Weekly – 17 September 2024: The pillars of AI strategy
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to the CIO of Currys about the electronics retailer's AI strategy. We examine how China has become a leader in open source software – and what it means for the rest of the world. And we look at how AI is supporting networking alongside how to implement networking to support AI. Read the issue now.
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Path to successful GenAI-based analytics: 2024 analyst report
By: AWS-Noventiq
Type: ESG Showcase
94% of organizations intend to increase their use of generative AI for analytics and business intelligence, according to Enterprise Strategy Group. Technical and business issues, unfortunately, can hinder that mission. To learn about those obstacles and how to overcome them, check out this Showcase report from Enterprise Strategy Group.
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Customer expectations are changing: What to do about it
By: ServiceNow
Type: eBook
For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
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Using AIOps to grow your business with 24/7 resilience
By: ServiceNow
Type: eBook
How can you ensure your existing IT services run smoothly 24/7, to help your business grow? Read this guide to learn how AI-powered service operations can help you get the most out of your existing IT investments, to deliver extraordinary IT experiences for employees, boost revenue, reduce costs, speed innovation, and transform your business.
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Responsible generative AI: Reap the rewards, manage the risk
By: Domino
Type: White Paper
You’ve heard about the massive potential of GenAI. But GenAI also poses many critical challenges and risks for your organization, including a skills gap as well as extreme demands on your computing infrastructure. Download this white paper now to discover key considerations in creating a responsible GenAI strategy.