Putting AI to work for people with Strategic Portfolio Management
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Boost IT productivity and employee experiences with generative AI
By: ServiceNow and CRI Advantage
Type: White Paper
The advent of generative AI (GenAI) is transforming IT operations and service management. This white paper explores how ServiceNow's Now Assist solution helps enterprises leverage GenAI to boost productivity and enhance experiences.
Discover how ServiceNow's GenAI approach builds trust and accelerates value delivery.
These are also closely related to: "Putting AI to work for people with Strategic Portfolio Management"
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Use GenAI-powered Now Assist to empower your employees at every career stage while increasing HR productivity
By: ServiceNow
Type: eBook
The advent of AI has lowered the barrier of entry for attackers, adding fuel to the rapidly expanding threat landscape. This white paper uncovers actionable intelligence you can use to stay ahead of today's threats, including insights and observations into adversary activity.
Key topics covered:
- The tactics and techniques that adversaries use to exploit gaps in cloud protection
- The exploitation of stolen identity credentials
- The growing menace of supply chain attacks
Read the full white paper to learn how you can leverage this critical intelligence to protect your organization.
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Accelerate HR services with AI-powered Now Assist
By: ServiceNow and DXC
Type: eGuide
The advent of generative AI (GenAI) is transforming HR service delivery. To keep up, many organizations are looking for new ways that they can empower HR teams to boost productivity and deliver better employee experiences.
So how can this best be done?
Dig into this guide to gain more insight into the current HR and AI landscape and discover how tools like Now Assist from ServiceNow can help in key ways, including:
- Driving HR service delivery efficiency through GenAI-powered self-service and automated case resolution
- Accelerating custom app development and workflow automation
- Building trust in GenAI initiatives and ensuring responsible implementation
- And more
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Streamline customer service with AI-powered tools: A guide
By: ServiceNow and DXC
Type: eGuide
Generative AI (GenAI) can streamline customer service, field operations, and app development. Access this guide to learn how Now Assist by ServiceNow can reduce manual effort, improve productivity, and enhance experiences for customers and employees.
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Streamline Customer Service Experiences With Now Assist
By: ServiceNow and CRI Advantage
Type: eBook
Discover how ServiceNow's GenAI-powered Now Assist can streamline customer service, field service, and app development. Learn to automate tedious tasks, boost agent productivity, and deliver personalized experiences. Read the e-book to see how GenAI can transform your business.
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Unleash Productivity Across The Enterprise With GenAl
By: ServiceNow and CRI Advantage
Type: eBook
Discover how generative AI can boost productivity across your enterprise. Learn how to leverage ServiceNow's GenAI capabilities to automate workflows, transform employee and customer experiences, and accelerate business agility. Read the e-book to unlock the full potential of GenAI.
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Unleash productivity across your enterprise with generative AI
By: ServiceNow
Type: eBook
Before you can unlock the benefits of GenAI, you first must answer the question: How do I incorporate GenAI into my IT estate? Download this e-book to find out.
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5 Ways to Reduce Costs with Strategic Portfolio Management
By: ServiceNow
Type: eBook
Too many organizations are not generating satisfactory returns on their strategic investments. They are leaving opportunity and money on the table, and their competitors couldn’t be happier. In this e-book, learn how the ServiceNow Now platform can help your organization make sure no opportunities are left on the table.
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3 critical steps to managing technology spend and risk
By: ServiceNow
Type: eBook
In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.
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Creating And Delivering an Outcome-Driven Portfolio
By: ServiceNow
Type: eBook
Discover in this e-book how strategic portfolio management (SPM), a discipline that has strategic planning at its core, can help you overcome the strategic project gap by connecting all aspects of strategy, from the initial setting of priorities to the achievement of objectives.
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2024 ServiceNow Insight and Vision Report
By: ServiceNow and NTT Data
Type: Research Content
The 2024 ServiceNow Insight and Vision Report shows digital progress is stagnant, with 73% of businesses achieving less than 50% of their digital goals. ServiceNow offers a solution to break this deadlock, enhancing operations, security, and customer experiences. Download the report now to find out how you can drive your digital transformation.
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4 Ways to Get Your Digital Transformation Back on Track
By: ServiceNow
Type: White Paper
Struggling with your digital transformation? In this 9-page white paper, discover 4 best practices to get it back on track – from proactive planning to optimizing technology spend.
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How much could you save with ServiceNow SPM?
By: ServiceNow
Type: Forrester Total Economic Impact Report
Strategic portfolio management (SPM) allows organizations to gather their enterprise-wide documentation into a single platform for easier access. Forrester Total Economic Impact Study looks at ServiceNow SPM, using real-world use cases and statistics to provide an accurate estimate of the economics you can expect. Read on to learn more.
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Beware the AI proof of concept doom loop
By: ServiceNow
Type: White Paper
In this IDC white paper, discover the 5 essential steps for effectively embedding AI into your technology strategy.
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Beware the AI proof of concept doom loop
By: ServiceNow
Type: Analyst Report
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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3 essential steps for driving strategic outcomes with SPM
By: ServiceNow
Type: White Paper
Dive into this white paper for your 3-step roadmap for driving critical outcomes across your organization by adopting SPM as a strategic fulcrum.
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Accelerate data delivery with cloud warehouse modernization
By: Qlik
Type: Infographic
In this infographic, you'll discover how to align your organization's strategy and work to deliver the outcomes that matter most. Read on now to learn about ServiceNow's Strategic Portfolio Management solution and how it can help you build true organizational agility.
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Accelerate data delivery with cloud warehouse modernization
By: ServiceNow
Type: Infographic
In this infographic, you'll discover how to align your organization's strategy and work to deliver the outcomes that matter most. Read on now to learn about ServiceNow's Strategic Portfolio Management solution and how it can help you build true organizational agility.
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NNL CXO Modernize IT services and operations with AI
By: ServiceNow and IBM
Type: White Paper
Modernize IT services and operations with AI to boost productivity across your organization. Discover how AI and GenAI can empower IT service agents, operators, and general employees to achieve new levels of efficiency and innovation. Read the white paper to learn more.
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Project Portfolio Management 101
By: ServiceNow
Type: White Paper
The most effective way to thrive through unprecedented change is to get ahead of it. Read this e-book to learn how you can transform your digital operations and maximize ROI by enabling effective project and portfolio management on a single platform.
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Discover the power of AI for business transformation
By: ServiceNow
Type: eBook
Explore how ServiceNow's AI-powered platform can revolutionize your business. Learn how to leverage generative AI, boost productivity, and deliver exceptional customer and employee experiences. Read the e-book to discover the power of an integrated AI platform.
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4 tips to succeed in digital transformation even in tough times
By: Service Now x Agineo
Type: eBook
Discover four tips to drive digital transformation success, even in tough times. Learn how to tear down IT silos, align strategy and delivery, optimize IT asset management, and leverage AIOps for cloud adoption. Read the white paper to unlock new ways to innovate and adapt.
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Why high-performing organizations prioritize flexible delivery
By: ServiceNow
Type: Analyst Report
In this analyst report, find out why hybrid approaches have become king in the modern workplace… and why flexible delivery is becoming the difference maker for leading organizations.
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3 steps to achieve digital business readiness with IT services
By: ServiceNow
Type: White Paper
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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5 customer experience revelations for the GenAI era
By: ServiceNow
Type: eBook
Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.
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Maximizing the Business Value of AI with a Digital Platform
By: ServiceNow
Type: Analyst Report
As companies enhance digital capabilities, maximizing AI value is critical. This IDC report explores how a digital platform approach can help organizations drive business impact through AI, improve customer experience, and achieve better outcomes. Download the full report to learn more.
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Software As Savings The HR Leader's Guide To Unleashing AI-Powered Efficiency In Tough Times
By: ServiceNow and IBM
Type: White Paper
Discover how ServiceNow's AI-powered employee experience platform can help your organization reduce costs and drive growth through standardization, consolidation, and automation. Learn strategies to streamline HR operations, boost efficiency, and automate repetitive tasks. Read the white paper to explore more.
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Generative AI's impact on IT operations modernization
By: ServiceNow
Type: ESG Research Report
To find out how generative AI is impacting IT operations, Enterprise Strategy Group surveyed 360 IT professionals. Access the findings in this 2024 report, “Generative AI in IT Operations: Fueling the Next Wave of Modernization.”
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Ascending to new hiring heights: Using a skills-based approach
By: ServiceNow
Type: eBook
In this e-book, discover how CHROs can lead the digital transformation journey in 3 simple steps.
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How to optimize spend, mitigate risks, and deliver success
By: ServiceNow
Type: Product Overview
In this product overview you'll find out how you can optimize technology spend and mitigate risk with a single platform for managing applications, hardware, software, and cloud. Read the full product overview now to learn more.
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What CX leaders should know about GenAI: 5 keys for success
By: ServiceNow and DXC
Type: Infographic
Explore the five key customer experience (CX) trends in the GenAI era, from disconnected customers to the value of AI and GenAI. Learn how to empower agents, optimize self-service, and anticipate the future of CX. Read the full white paper to uncover strategic insights.
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Emerging trends in security posture management and their impact
By: OpenText
Type: White Paper
Explore the growing importance of security posture management (SPM) in today's digital landscape. Learn how proactive SPM can enhance cyber resilience by prioritizing risks, leveraging behavioral analytics, and automating security responses. Read the white paper to discover emerging SPM trends and use cases.
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Modernize ERP Systems And Accelerate Transformation
By: ServiceNow
Type: eBook
Your ERP is among your business's most critical assets, but it isn't the easiest to maintain or modernize. In this eBook, learn how ServiceNow and their partners can help you overcome the challenges associated with ERP innovation at any scale.
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Catalyst For Change: Key Allies for Employee and Customer Experience Initiatives
By: ServiceNow
Type: eBook
Discover in this e-book how your IT team can help your organization deliver a cohesive and accelerated customer experience.
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Measuring Value to Deliver Value: How Are You Monitoring Project Success?
By: ServiceNow
Type: eBook
Businesses need relevant metrics to monitor and manage project value from the outset. But how do they do that? Read on for the answer.
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Discover 3 strategies for employee retention and growth
By: ServiceNow
Type: White Paper
The price of dissatisfied workers is high; Gartner estimates a company of 10,000 employees stands to pay $16 million per year replacing workers who leave in search of something better. This white paper by ServiceNow outlines three steps your organization can take to strengthen your workforce and drive growth. Explore the white paper now.
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How effectively are you exploiting AI and machine learning?
By: AWS
Type: Research Content
This report – based on interviews with 20 of the world’s largest and leading CSPs globally, plus a survey of 104 executives across 73 telcos worldwide – sets out to evaluate where operators are with their AI strategies and what they need to do to make them fit for the future and deployed at scale.
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2024 Tech Trends in Government: Research Report
By: KPMG LLP
Type: Research Content
Take a look through this 2024 research report by KPMG to deepen your understanding of the technology trends impacting government agencies.
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2024 India CX Intelligence Report
By: ServiceNow
Type: Research Content
66% of customers consider taking their business elsewhere when an issue is not resolved within 3 days. This can be problematic, given the average of 3.9 days for companies to resolve a problem, and tends to lead to customers switching brands. So, what can organisations do to improve their customer service? Browse this report to learn more.
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The Gorilla Guide to IT asset management
By: ServiceNow
Type: eBook
Smarter approaches to asset management addresses the hidden asset cost gotchas; download this Gorilla Guide e-book to find out how.
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2024 ANZ CX Intelligence Report
By: ServiceNow
Type: Analyst Report
Australia and New Zealand have a customer service problem – the nations are stuck on hold. Wait times have increased for the third year running – with more than 107 million hours spent on hold, up 11% from last year. To make problems worse, customers' expectations have risen to an all-time high, making it even harder for organisations to keep up.
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Computer Weekly – 8 August 2023: How to improve developer productivity
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our latest buyer's guide examines the developer experience and looks at how critical it can be for productivity. The tech sector still struggles with diversity and inclusion – we ask what's standing in the way of ethnic minorities making it to the top. Read the issue now.
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CW EMEA – October 2023: Prepare for AI explosion
By: TechTarget ComputerWeekly.com
Type: Ezine
In this month's CW EMEA, we look at generative AI, which Accenture claims is the next big thing in enterprise IT. We also look at a demo of multi-supplier non-real-time RAN optimisation, a Ryder Cup tech testbed, and how Zurich Insurance has cut the time it takes to develop ServiceNow apps. Read the issue now.
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3 Stages for Optimizing IT Services and Operations
By: ServiceNow
Type: eBook
In this guide, discover a practical, 3-stage approach for automating and optimizing IT services and operations on a single cloud platform, giving you the ability to govern all things IT while efficiently delivering extraordinary technology experiences.
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Computer Weekly – 24 October 2023: Brewing data insights at Heineken
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how brewing giant Heineken is building a data ecosystem to share insights and tap into AI capabilities. The UK is conducting an investigation into cloud supplier dominance – what will it mean for users? And we examine how generative AI could be used to improve customer experience. Read the issue now.
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3 Stages For Optimizing It Services And Operations
By: Service Now x Agineo
Type: eBook
Unify IT services and operations on a single cloud platform to reduce costs, scale for growth, and deliver extraordinary experiences that drive better business outcomes. Read this white paper to discover a 3-stage approach for optimizing IT services and operations.
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Implementing GenAI: Use cases & challenges
By: TechTarget ComputerWeekly.com
Type: eGuide
The use cases of generative AI are wide-ranging and have the potential to impact nearly all areas in business and IT. In this e-guide on generative AI, learn how to put the technology to work in business applications, DevOps and IT, as well as manage implementation challenges and risks.
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Exploring the potential of generative AI in cybersecurity operations
By: NOKIA
Type: eBook
Generative AI holds promise for enhancing cybersecurity by improving threat detection, incident response, and security operations. Explore how this cutting-edge technology can strengthen your security posture in this informative e-book.
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Computer Weekly – 21 May 2024: Can AI supercharge human creativity?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to Getty Images about the challenges of balancing human creativity with the risks and opportunities of GenAI. Our latest buyer's guide examines the best desktop IT management practices in a world of flexible working. And we review the benefits of open source software in the enterprise. Read the issue now.
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Can AI take education to a new level?
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we examine how LLMs are being used to teach, support and assess students, enhancing education rather than impairing it. We look at how AI is impacting the semiconductor sector as big tech companies put off server upgrades. And we find out how GenAI is changing the way enterprise software works. Read the issue now.