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Put AI to work to push business agility and innovation

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Streamline customer service with AI-powered Now Assist

By: ServiceNow and CRI Advantage

Type: eBook

The advent of generative AI (GenAI) has revolutionized customer service, enabling organizations to streamline experiences and boost productivity. This e-book explores how ServiceNow's Now Assist, powered by GenAI, can transform customer service, field service, and application development.

Key highlights:

  • Enhance customer self-service and agent productivity with Now Assist's ability to understand context and generate personalized responses
  • Empower field service technicians with work order summarization and access to customer data, improving first-visit resolution
  • Accelerate app development and automation through Now Assist's code generation

Read the e-book now to unlock GenAI's potential.

These are also closely related to: "Put AI to work to push business agility and innovation"

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    Ignite productivity across IT with Now Assist

    By: ServiceNow and CRI Advantage

    Type: White Paper

    The advent of generative AI (GenAI) is transforming IT operations and service management. This white paper explores how ServiceNow's Now Assist solution helps enterprises leverage GenAI to boost productivity and enhance experiences.

    Discover how ServiceNow's GenAI approach builds trust and accelerates value delivery.

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    2024 ServiceNow Insight and Vision Report

    By: ServiceNow and NTT Data

    Type: Research Content

    The 2024 ServiceNow Insight and Vision Report explores challenges and opportunities with the ServiceNow platform. Key findings include:

    • Digital transformation has stalled, with 73% of businesses achieving less than half their goals in the past 2 years. ServiceNow is seen as a solution to this impasse.
    • Businesses are maturing in ServiceNow adoption, with 59% using it for over 3 years. ITSM and ITOM are the most adopted capabilities, but interest in GenAI and security is rising.
    • ServiceNow aids technology consolidation, with 58% retiring 3 or more tools.
    • And more

    Read the full report now to find out how you can maximize your ServiceNow investment.

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