Put AI to Work to deliver exceptional employee experience
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Deliver better HR services faster with Now Assist
By: ServiceNow
Type: eBook
The advent of AI has lowered the barrier of entry for attackers, adding fuel to the rapidly expanding threat landscape. This white paper uncovers actionable intelligence you can use to stay ahead of today's threats, including insights and observations into adversary activity.
Key topics covered:
- The tactics and techniques that adversaries use to exploit gaps in cloud protection
- The exploitation of stolen identity credentials
- The growing menace of supply chain attacks
Read the full white paper to learn how you can leverage this critical intelligence to protect your organization.
These are also closely related to: "Put AI to Work to deliver exceptional employee experience"
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Unlock Productivity Across IT with Generative AI Insights
By: ServiceNow and NTT Data
Type: eBook
The advent of generative AI (GenAI) is transforming IT operations and service management. This white paper explores how ServiceNow's Now Assist enhances productivity and efficiency in IT teams.
Key highlights:
· Now Assist for IT Service Management automates tasks like summarising chats, freeing agents for complex issues.
· Now Assist for IT Operations Management helps operators respond to alerts, reducing resolution time.
· Now Assist for Strategic Portfolio Management streamlines feedback and demand intake for faster innovation.
· Now Assist for Creator accelerates app development with flow generation and code recommendations.
Discover how ServiceNow's GenAI-powered Now Assist boosts productivity.
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Gen AI 101: Leader’s guide for driving success
By: ServiceNow and NTT Data
Type: eBook
The rapid rise of generative AI (GenAI) has sparked interest and debate. This e-book explores why GenAI is a transformative technology with implications for businesses.
Key insights include:
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GenAI's ability to automate tasks, empowering employees to focus on strategic work, boosting productivity, and reducing burnout
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How GenAI enhances products and services, unlocking new value for customers
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Examples of GenAI in IT, customer service, HR, and app development, and its business impact
With insights from ServiceNow thought leaders, this e-book examines GenAI's promise and how organisations can harness its potential. Discover how GenAI can drive innovation and benefits for your business.
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Ignite productivity across IT with Now Assist
By: ServiceNow and CRI Advantage
Type: White Paper
Discover how ServiceNow's Now Assist can boost IT productivity and employee experiences with GenAI-powered solutions for service management, operations, portfolio management, and app development. Learn how to accelerate innovation and drive real business value. Read the white paper to learn more.
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Streamline customer service with AI-powered tools: A guide
By: ServiceNow and DXC
Type: eGuide
Generative AI (GenAI) can streamline customer service, field operations, and app development. Access this guide to learn how Now Assist by ServiceNow can reduce manual effort, improve productivity, and enhance experiences for customers and employees.
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Streamline Customer Service Experiences With Now Assist
By: ServiceNow and CRI Advantage
Type: eBook
Discover how ServiceNow's GenAI-powered Now Assist can streamline customer service, field service, and app development. Learn to automate tedious tasks, boost agent productivity, and deliver personalized experiences. Read the e-book to see how GenAI can transform your business.
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Discover the power of AI for business transformation
By: ServiceNow
Type: eBook
Explore how ServiceNow's AI-powered platform can revolutionize your business. Learn how to leverage generative AI, boost productivity, and deliver exceptional customer and employee experiences. Read the e-book to discover the power of an integrated AI platform.
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Software As Savings The HR Leader's Guide To Unleashing AI-Powered Efficiency In Tough Times
By: ServiceNow and IBM
Type: White Paper
Discover how ServiceNow's AI-powered employee experience platform can help your organization reduce costs and drive growth through standardization, consolidation, and automation. Learn strategies to streamline HR operations, boost efficiency, and automate repetitive tasks. Read the white paper to explore more.
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Dispelling the top AI misperceptions for IT services
By: ServiceNow and IBM
Type: White Paper
Modernize IT services and operations with AI to boost productivity across your organization. Discover how AI and GenAI can empower IT service agents, operators, and general employees to achieve new levels of efficiency and innovation. Read the white paper to learn more.
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Modernize IT services and operations with AI to boost productivity
By: ServiceNow and NTT Data
Type: White Paper
AI is transforming IT services and operations, unlocking new efficiencies and productivity. Learn how to leverage AI and generative AI to empower IT service agents, operators, and employees, driving business outcomes across your organization. Read the white paper to discover unique ways to use automation to improve efficiency and productivity.
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Ascending to new hiring heights: Using a skills-based approach
By: ServiceNow
Type: eBook
In this e-book, discover how CHROs can lead the digital transformation journey in 3 simple steps.
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2024 Tech Trends in Government: Research Report
By: KPMG LLP
Type: Research Content
Take a look through this 2024 research report by KPMG to deepen your understanding of the technology trends impacting government agencies.
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Embedding AI Into Technology Strategy: Five Steps to Impact
By: ServiceNow
Type: White Paper
In this IDC white paper, discover the 5 essential steps for effectively embedding AI into your technology strategy.
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Beware the AI proof of concept doom loop
By: ServiceNow
Type: Analyst Report
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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Unleash productivity across the enterprise with GenAI
By: ServiceNow
Type: eBook
Before you can unlock the benefits of GenAI, you first must answer the question: How do I incorporate GenAI into my IT estate? Download this e-book to find out.
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You’re ready to get started with GenAI…but how?
By: ServiceNow
Type: eBook
In this e-book, you'll discover how generative AI can unleash productivity across your enterprise, from automating IT service workflows to boosting developer productivity. You'll also learn the three-stage approach to harnessing GenAI's power on the Now Platform. Read on now to explore the transformative impact of GenAI.
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Unleash productivity across the enterprise with generative AI
By: ServiceNow and CRI Advantage
Type: eBook
Discover how generative AI can boost productivity across your enterprise. Learn how to leverage ServiceNow's GenAI capabilities to automate workflows, transform employee and customer experiences, and accelerate business agility. Read the e-book to unlock the full potential of GenAI.
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Deconstructing AI and Automation
By: PagerDuty
Type: eGuide
As the modern enterprise becomes ever more complex, the resulting labyrinth of interconnected systems and applications produces a torrent of data that requires analysis and interpretation.
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Deconstructing AI and Automation
By: PaperDuty Inc.
Type: eBook
An unprecedented amount of information is coming into organizations in real-time, requiring them to augment human scale and potential by operating at machine speed and scale using AI. Read on now to learn about the strategies operationally mature organizations use to build profitable AI and automation practices.
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Customer Experience Trends: Customer Service Insights in The GenAI Era
By: ServiceNow
Type: eBook
Discover in this e-book 5 revelations about today’s customer service experience that CX leaders need to prepare for in the GenAI era.
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2024 India CX Intelligence Report
By: ServiceNow
Type: Research Content
66% of customers consider taking their business elsewhere when an issue is not resolved within 3 days. This can be problematic, given the average of 3.9 days for companies to resolve a problem, and tends to lead to customers switching brands. So, what can organisations do to improve their customer service? Browse this report to learn more.
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Maximising the Business Value of AI with a Digital Platform
By: ServiceNow
Type: Analyst Report
As companies enhance digital capabilities, maximizing AI value is critical. This IDC report explores how a digital platform approach can help organizations drive business impact through AI, improve customer experience, and achieve better outcomes. Download the full report to learn more.
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Journey to modernizing IT services and operations
By: ServiceNow
Type: White Paper
In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.
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2024 ANZ CX Intelligence Report
By: ServiceNow
Type: Analyst Report
Australia and New Zealand have a customer service problem – the nations are stuck on hold. Wait times have increased for the third year running – with more than 107 million hours spent on hold, up 11% from last year. To make problems worse, customers' expectations have risen to an all-time high, making it even harder for organisations to keep up.
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ServiceNow and AI: Your Blueprint for Smarter Business Transformation
By: TechTarget Customer Experience
Type: eGuide
ServiceNow is positioning itself as the leading AI platform for business transformation,leveraging its powerful tools to redefine how enterprises operate. By integrating AIcapabilities, the company aims to simplify workflows, enhance decision-making, anddrive efficiency across industries.
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What CX leaders should know about GenAI: 5 keys for success
By: ServiceNow and DXC
Type: Infographic
Explore the five key customer experience (CX) trends in the GenAI era, from disconnected customers to the value of AI and GenAI. Learn how to empower agents, optimize self-service, and anticipate the future of CX. Read the full white paper to uncover strategic insights.
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Cost savings and productivity benefits enabled by HR Service Delivery
By: ServiceNow
Type: Analyst Report
Intentionally designing a cohesive employee experience is the key to higher levels of engagement, productivity, and retention for new hires. In this Forrester analyst report, examine the potential return on investment (ROI) your organization may realize by deploying HR Service Delivery.
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Discover 3 strategies for employee retention and growth
By: ServiceNow
Type: White Paper
The price of dissatisfied workers is high; Gartner estimates a company of 10,000 employees stands to pay $16 million per year replacing workers who leave in search of something better. This white paper by ServiceNow outlines three steps your organization can take to strengthen your workforce and drive growth. Explore the white paper now.
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Computer Weekly – 8 August 2023: How to improve developer productivity
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, our latest buyer's guide examines the developer experience and looks at how critical it can be for productivity. The tech sector still struggles with diversity and inclusion – we ask what's standing in the way of ethnic minorities making it to the top. Read the issue now.
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Five Key Orchestration Capabilities to Achieve AI Value at Enterprise Scale
By: IBM
Type: Analyst Report
To gain value from GenAI, organizations need a strategic, organization-wide approach to AI. This requires significant investment in time and resources, as well as the right tools. Read this analyst report now to learn about five key orchestration capabilities that can help organizations achieve this goal.
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GenAI in IT Operations: Enterprise Strategy Group Report
By: ServiceNow
Type: ESG Research Report
To find out how generative AI is impacting IT operations, Enterprise Strategy Group surveyed 360 IT professionals. Access the findings in this 2024 report, “Generative AI in IT Operations: Fueling the Next Wave of Modernization.”
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Computer Weekly – 24 October 2023: Brewing data insights at Heineken
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how brewing giant Heineken is building a data ecosystem to share insights and tap into AI capabilities. The UK is conducting an investigation into cloud supplier dominance – what will it mean for users? And we examine how generative AI could be used to improve customer experience. Read the issue now.
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ServiceOps 2024: Automation and (Gen)AI-Powered IT Service and Operations
By: ServiceNow
Type: Analyst Report
ServiceOps just makes sense. It is practical and makes everyone’s job easier… but how can you adopt without requiring major disruption in day-to-day realities? Find out in this research report.
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The Untapped Potential of Unstructured Data: Deliver relevant, personalized answers through generative AI
By: Qlik
Type: Research Content
Qlik commissioned a survey of over 200 data and product leaders to understand how they’re currently viewing unstructured data and what they plan to do with it. Download this eBook to learn about how many leaders are investing in an AI tool for analyzing unstructured data – and much more.
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AI-powered retail: Unlocking unprecedented growth
By: Supermicro
Type: White Paper
This white paper explores AI's transformative impact on retail, highlighting five key use cases - from personalized shopping advisors to intelligent supply chains. It also offers recommendations for leveraging Supermicro and NVIDIA solutions to unlock AI's potential. Read the full white paper to see how AI is redefining retail's future.
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Harness the power of AI: A guide to modernizing your workplace
By: Dell Technologies and Intel
Type: eBook
As the very definition of the workplace evolves, the impact of the endpoint on end-user productivity, IT management, and security is under more scrutiny than ever before. Alongside this trend is the adoption of AI, which is rapidly climbing the list of priorities—and challenges—that organizations have. Access this e-book to learn more.
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Harness the power of AI: A guide to modernizing your workplace
By: Dell Technologies and Intel
Type: eBook
As the very definition of the workplace evolves, the impact of the endpoint on end-user productivity, IT management, and security is under more scrutiny than ever before. Alongside this trend is the adoption of AI, which is rapidly climbing the list of priorities—and challenges—that organizations have. Access this e-book to learn more.
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State of GenAI: Enterprise Strategy Group report
By: Enterprise Strategy Group
Type: ESG Research Report
As the generative AI (GenAI) market accelerates, your business, like every business, is pressured to keep up. To strengthen your understanding of the present state of GenAI – including challenge areas, use cases and budget strategies – review this report by TechTarget’s Enterprise Strategy Group (ESG).
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Insights into the evolving generative AI market
By: Informa TechTarget
Type: eBook
This comprehensive report provides insights into the state of the generative AI (GenAI) market, including adoption trends, top challenges, and key investment areas. Learn how organizations are applying GenAI and the benefits they're seeing. Read the full report to understand the evolving GenAI landscape.
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Strategies for Harnessing the Transformative Power of Generative AI
By: SAS
Type: Research Content
This research report explores how organizations are deploying generative AI to drive innovation and efficiency. Inside, you'll learn strategies for successful GenAI implementation, including governance, integration, and talent management. Read the full report now to find out how you can harness GenAI's potential and gain a competitive edge.
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The Intelligent CX Revolution: How AI is Changing the Game
By: Sprinklr
Type: Analyst Report
Explore how AI and generative AI are reshaping the customer experience. Access this white paper to learn how enterprises can harness AI to drive impactful customer and business outcomes, address workforce challenges, and partner with the right technology provider.
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Navigating disruption with generative AI strategies: A guide
By: Foundever
Type: White Paper
Enterprises must adapt to evolving customer expectations and technology disruption. Generative AI offers strategic advantages to help modernize customer experience, optimize operations, and future-proof the business. Download this analyst report to learn how to leverage Generative AI for your CX transformation.
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Workforce Upskilling for the AI Era Tools and training for a future-ready business
By: Dell Technologies and Intel
Type: Analyst Report
As AI and generative AI transform work practices, organizations must upskill employees and invest in automation to drive productivity gains. This IDC Infobrief explores key challenges and requirements for preparing the workforce for the AI era. Read the full report to learn how to secure remote access and build user trust.
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Maximizing Contact Center Operations with Generative AI Assistants Backed by Responsible AI Principles
By: IBM
Type: Analyst Report
The advent of generative AI (GenAI) is transforming the customer experience once again. Read this IDC Spotlight report to discover how your organization can start evaluating current automation and AI capabilities, addressing bias, unpredictability, and data security challenge, and developing a comprehensive GenAI strategy.
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AI, Today: Insights From 400 Senior AI Professionals on Generative AI, ROI, Use Cases, and More
By: Dataiku
Type: Research Content
As GenAI becomes a cornerstone of modern business, 90% of leaders are making substantial investments to harness its potential. Of those, 33% have created new budget lines specifically for GenAI, while 57% are using money from other budgets, such as IT, data science, or analytics. Access this research content now to learn more.
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Trend Watch: Generative AI in APAC
By: TechTarget ComputerWeekly.com
Type: Ezine
Organisations are starting to incorporate generative AI into their everyday processes. In this handbook, focused on GenAI in the Asia-Pacific region, Computer Weekly looks at how it's being deployed in healthcare, Australia's GenAI journey, the technology's relationship with the cloud and Red Hat's issues with source code.
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Implementing GenAI: Use cases & challenges
By: TechTarget ComputerWeekly.com
Type: eGuide
The use cases of generative AI are wide-ranging and have the potential to impact nearly all areas in business and IT. In this e-guide on generative AI, learn how to put the technology to work in business applications, DevOps and IT, as well as manage implementation challenges and risks.
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TechTarget & Enterprise Strategy Group: Spending intentions study
By: Enterprise Strategy Group
Type: TechTarget Media
This TechTarget and Enterprise Strategy Group research highlights key technology spending priorities and investment plans. With 46% of organizations increasing budgets, this report offers valuable insights to guide your go-to-market strategy. Read the full 2024 Technology Spending Intentions Study.
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Unlocking enterprise AI: A global study of 1,100 technologists — plus interviews with 28 CIOs
By: DataBricks
Type: Research Content
Companies have been quick to adopt GenAI, but they’re still struggling to productionize and scale. That’s one of the findings in this Economist Impact study from a global survey of 1,100 technical executives, data engineers, data scientists and architects. Access the full report now to unlock more insights.
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Computer Weekly – 17 September 2024: The pillars of AI strategy
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to the CIO of Currys about the electronics retailer's AI strategy. We examine how China has become a leader in open source software – and what it means for the rest of the world. And we look at how AI is supporting networking alongside how to implement networking to support AI. Read the issue now.