Discover how knowledge management can boost customer service
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The C-suite's guide to CX AI: 10 analyst-backed insights you need to know
By: NICE
Type: Research Content
The transformative power of AI has captured the imaginations of businesses big and small – and already it’s proving to be a game-changer in areas like customer experience (CX). What should business leaders know as they continue on the path to AI-driven CX?
This 26-page report collects research from analysts like Metrigy, Omdia and IDC that speaks to how AI is reshaping CX strategies.
Uncover the top 10 analyst-backed CX AI insights that executive decision-makers need to know by reading the full report now.
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Intelligence Meets Simplicity
By: Dell Technologies and Intel
Type: White Paper
Deliver enterprise-wide productivity with Dell OptiPlex desktop computers and all-in-one PCs—featuring integrated security, flexible form factors and trusted IT support.
Learn more about Dell Technologies solutions powered by Intel® Core™ Ultra Processors. -
Intelligence Meets Simplicity
By: Dell Technologies and Intel
Type: White Paper
Deliver enterprise-wide productivity with Dell OptiPlex desktop computers and all-in-one PCs—featuring integrated security, flexible form factors and trusted IT support.
Learn more about Dell Technologies solutions powered by Intel® Core™ Ultra Processors.
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Intelligence meets simplicity: OptiPlex Family
By: Dell Technologies and Intel
Type: White Paper
Deliver enterprise-wide productivity with Dell OptiPlex desktop computers and all-in-one PCs—featuring integrated security, flexible form factors and trusted IT support. Learn more about Dell Technologies solutions powered by Intel® Core™ Ultra processors.
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Stronger collaboration platforms emerge as pandemic legacy
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide: HR software had long been a relatively backward zone of enterprise software before the Covid-19 pandemic. It had been catching up, as organisations applied digital approaches drawn from customer experience to employee experience, encompassing the journey from recruitment, through working and learning, to moving up or moving on.
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4 key areas GenAI adds value to ITSM and ITOM
By: ServiceNow and Intact
Type: eGuide
Now Assist, a GenAI capability from ServiceNow, boosts IT team efficiency by automating tasks and enhancing employee experiences. It offers solutions for IT service management, operations, strategic portfolio management, and app development within a secure platform. Read this e-guide to see how Now Assist can help your organization put AI to work.
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Unlock new productivity potential with generative AI
By: ServiceNow and V-Soft
Type: White Paper
Generative AI can boost global productivity and economic growth. This e-book explores how GenAI can enhance IT service management, operations, portfolio management, and asset management. Learn to leverage GenAI to increase efficiency, transform experiences, and accelerate agility. Read the e-book to unlock GenAI's power for your organization.
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Discover how AI can boost productivity across your organization
By: ServiceNow and V-Soft
Type: eBook
Generative AI can boost productivity, adding trillions to the global economy. This e-book explores how GenAI transforms IT service management, operations, portfolio, and asset management, enhancing efficiency and results. Discover how to leverage GenAI to automate tasks and improve workflows. Read the eBook to unlock AI-driven productivity gains.
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Enhance your customer experience with Now Assist
By: ServiceNow and iTech AG
Type: eBook
Now Assist, ServiceNow's GenAI solution, enhances customer service by improving self-service, boosting agent productivity, and speeding up resolutions. It optimizes field operations, accelerates app development, and ensures responsible AI use. Leverage Now Assist to enhance customer experiences, streamline workflows, and drive transformation.
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10 trends guiding a winning CX strategy in 2025
By: NICE
Type: White Paper
Explore 10 essential CX trends for 2025, including the convergence of digital, AI, and customer insights. Learn how to elevate CX as a core business strategy, deploy AI-powered copilots, and unify inbound and outbound engagement. Read the full white paper to prepare your CX strategy for the future.
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How to shrink your skills gap like the UAE
By: TechTarget ComputerWeekly.com
Type: Ezine
With a tolerant professional culture, the UAE is becoming the technological hub of the Middle East, but lacks a strong technological workforce. Access this expert e-zine to see how these Middle Eastern organizations are bringing in new employees, and see what similar tactics your organization could use in your recruitment efforts as well.
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How enterprise leaders can successfully implement generative AI
By: Atlassian
Type: White Paper
This white paper offers a CEO's guide to implementing generative AI for improved team performance. It addresses trust and security concerns, barriers, high-ROI use cases, and setting clear targets. Read the full white paper to learn how enterprise leaders can drive AI adoption and collaboration.
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Five Key Orchestration Capabilities to Achieve AI Value at Enterprise Scale
By: IBM
Type: Analyst Report
To gain value from GenAI, organizations need a strategic, organization-wide approach to AI. This requires significant investment in time and resources, as well as the right tools. Five key orchestration capabilities can help organizations achieve this goal. Read on to learn more.
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The Ultimate Guide to Enterprise Content Management
By: TechTarget ComputerWeekly.com
Type: eGuide
Enterprise Content Management (ECM) has rapidly evolved as different forms of content have been introduced to the work environment. In this guide, find out how ECM works, why it is so important, the key components and benefits, and what to look for when choosing ECM software.
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CW Benelux - May-July 2021: Netherlands university launches centre of expertise in applied AI
By: TechTarget ComputerWeekly.com
Type: Ezine
Amsterdam University of Applied Sciences has launched a centre of expertise in applied artificial intelligence, and students from all faculties of the university will learn how to apply AI in their field of study.
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Discover how AI-based agents are transforming contact centers
By: Avaya
Type: Research Content
Aragon Research's Globe for Intelligent Contact Center examines 15 major vendors in AI-driven transformation. Read the full report to see how virtual agents are revolutionizing customer experience and support.
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New study: How AI is reshaping customer experience management
By: Avaya
Type: Forrester Research Report
AI is transforming customer experience through strategic orchestration. Companies use generative AI chatbots, agent-assist tools, and voice tech to enhance personalization while managing costs and quality. Success involves breaking data silos, phased implementation, and security-focused vendors. Read this Forrester report for AI insights in CX.
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A Computer Weekly buyer's guide to satellite broadband
By: TechTarget ComputerWeekly.com
Type: eBook
High-speed internet connectivity has become an essential utility for much of the world's population. In this 16-page buyer's guide, Computer Weekly looks at what makes the industry largely recession-proof, the obstacles 5G's roll-out must overcome and how reductions in satellite costs have boosted space-borne projects and services' popularity.
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New tech on the block: Planning for blockchain in the retail and consumer packaged goods industries
By: TechTarget ComputerWeekly.com
Type: Essential Guide
This research from Deloitte identifies the areas with the biggest immediate opportunity for retail and consumer packaged goods (CPG) businesses looking to invest in blockchain technology.
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Middle-Mile Networks: The Digital Economy Enabler in Rural America
By: Panduit
Type: White Paper
Middle-mile networks are vital for connecting rural America to high-speed internet, supporting digital agriculture and growth. This paper examines bandwidth needs through 2030 under various scenarios, highlighting how optical technologies like coherent pluggable transceivers meet rural demands. Learn how these networks bridge the digital divide.
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2025 Research Report: AI Agent Platforms in the ICC
By: Avaya
Type: Research Content
Aragon Research evaluates 22 major providers in the AI Agent Platform market for Intelligent Contact Centers, highlighting virtual agents' rise. The report shows how platforms use LLMs for smarter customer interactions. Read the full report for vendor comparisons.
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16-page Guide to Accelerating GenAI-driven Productivity
By: Dell Technologies and Intel
Type: White Paper
To accelerate the transformation of your workforce and maximize your investments in GenAI-driven productivity, read this white paper to unlock five steps that are designed to leverage Dell's partnership with Intel and Microsoft.
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5-steps that accelerate AI-Driven productivity in your organization with Dell Technologies, Intel, and Microsoft
By: Dell Technologies and Intel
Type: White Paper
To accelerate the transformation of your workforce and maximize your investments in GenAI-driven productivity, read this white paper to unlock five steps that are designed to leverage Dell’s partnership with Intel and Microsoft.
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16-page Guide to Accelerating GenAI-driven Productivity
By: Dell Technologies and Intel
Type: White Paper
To accelerate the transformation of your workforce and maximize your investments in GenAI-driven productivity, read this white paper to unlock five steps that are designed to leverage Dell's partnership with Intel and Microsoft.
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Put Ai To Work To Drive Business Transformation In It
By: ServiceNow and Intact
Type: White Paper
Generative AI is now a key business tool, automating tasks and offering insights. This white paper shows how GenAI can transform IT operations, boost productivity, and drive growth while addressing governance. Discover how ServiceNow's Now Assist helps IT teams do more with less. Read the white paper for your next steps in business transformation.
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Your Professional Strategy Guide to A Perfect Customer Service Journey with CXone Mpower
By: NICE
Type: eBook
65% of customers abandon brands due to poor service. This eBook is your guide to CXone Mpower, which orchestrates seamless workflows, empowers agents, and unifies data to create perfect customer service journeys. Learn how to secure remote access and build user trust. Read the full eBook.
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CW Benelux February-April 2020: Ericsson helps driverless buses hit European streets
By: TechTarget ComputerWeekly.com
Type: Ezine
Ericsson reveals its plans for new technologies including 5G, the internet of things and automation, including driverless buses.
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Case Study: Southern Water's centralised data team geared for silo busting
By: TechTarget ComputerWeekly.com
Type: eGuide
Southern Water has centralised its data specialists and overhauled its data management and business intelligence technology to support business decision-making at scale
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Computer Weekly – 24 October 2023: Brewing data insights at Heineken
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we find out how brewing giant Heineken is building a data ecosystem to share insights and tap into AI capabilities. The UK is conducting an investigation into cloud supplier dominance – what will it mean for users? And we examine how generative AI could be used to improve customer experience. Read the issue now.
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CIO Trends #7: Benelux
By: TechTarget ComputerWeekly.com
Type: eGuide
In this e-guide we take a look at some of the challenges and opportunities facing CIOs. There are few more difficult challenges than those brought about by cybersecurity threats - find out why SMEs in the Netherlands are struggling with this. Also find out how united action in the Netherlands could help solve the huge problem of Ddos attacks.
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CW Europe September 2019: Netherlands authorities halt datacentre construction and call for a policy rethink
By: TechTarget ComputerWeekly.com
Type: Ezine
The Netherlands has for years attracted datacentre investment and has seen major construction projects. Amsterdam alone has 33 datacentres within a radius of 20km. So when the local authority in Amsterdam and Haarlemmermeer called an immediate halt to datacentre construction, it was a shock.
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CW EMEA: Keeping across the rules
By: TechTarget ComputerWeekly.com
Type: Ezine
Saudi Arabia made a statement of intent back in 2017 that it would build an entirely new city that would be smart from the start. We go deeper to find out how the project is shaping up.
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So, Tell Me Again Why Do We Need Observability?
By: IBM
Type: Analyst Report
This thought leading eBook, authored by Omdia's Chief Analyst, Roy Illsley, provides data-backed guidance to executives on how observability solutions can accelerate business outcomes.
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How generative AI can revolutionize the contact center
By: Talkdesk
Type: eBook
Discover how generative AI will revolutionize the contact center of the future. Explore the impact on conversational AI, analytics, knowledge management, and more. Learn how to leverage this powerful technology while addressing key ethical considerations. Read the full e-book to learn more.
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CW Europe - December 2020-February 2021: Tour de France fans get a virtual experience
By: TechTarget ComputerWeekly.com
Type: Ezine
The organisers of this year's Tour de France worked with technology services company NTT in partnership with Amaury Sport Organisation to provide what they described as an "enhanced experience" for race fans who could not be at the roadside because of Covid restrictions.
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Explore artificial intelligence in ITSM and the tool options
By: TechTarget IT Operations
Type: eBook
Artificial intelligence in ITSM is the way of the future. Dive into this comprehensive buyer's guide to discover if you have the right conditions in place to introduce this multifaceted technology, and learn guidelines to help you choose the most suitable suite of products.
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Computer Weekly - 7 September 2021: Highways England delivers a digital roadmap
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to the CDIO of Highways England about her digital services and asset management plans. We also explore SIEM and SOAR security tools and we find out how McLaren Racing is using data analytics to build its cars more efficiently. Read the issue now.
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CW Benelux ezine August 2018
By: TechTarget ComputerWeekly.com
Type: Ezine
It's hardly surprising that the Netherlands is pioneering smart cities. The tech-savvy nation is already planning to have a digital port in Rotterdam with automated ships. Now, according to one Dutch academic, "almost every Dutch municipality is doing something with smart technology".
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Expert economic evaluation of Atlassian Jira Service Management
By: Atlassian
Type: Analyst Report
Download the following Forrester Research report to gain an in-depth economic evaluation of Atlassian Jira Service Management. The results of Atlassian users include a 10% reduction in service requests and savings of 115 hours monthly.
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Artificial intelligence in ITSM: Finding the right tools for you
By: TechTarget ComputerWeekly.com
Type: eGuide
AI functionality is poised to be a game-changer in the ITSM world. But before exploring the possibilities for AI in ITSM, it's important to first understand what AI is - and what it is not.
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CW APAC, November 2021: Expert guide to storage management
By: TechTarget ComputerWeekly.com
Type: Ezine
In this handbook, Computer Weekly looks at how firms are rising to the storage challenge and Lenovo's viewpoint on the Asia-Pacific region's market opportunities
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Computer Weekly – 20 August 2024: A gold medal for Olympic mobile coverage
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we go behind the scenes with Orange, networking partner for the Paris Olympic Games, to discuss the challenges of connecting 120 venues. We talk to a CIO for whom IT accessibility and usability is a very personal concern. And we look at how to keep control of SaaS licensing costs. Read the issue now.
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Computer Weekly – 6 February 2024: Generative AI – an early adopter's experience
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, as IT leaders start to implement GenAI in their organisations, we look at the experiences of one early adopter. Our latest buyer's guide examines the key security trends for 2024. And Microsoft's head of identity talks about a future without passwords. Read the issue now.
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Computer Weekly – 25 June 2024: A revolution in space
By: TechTarget ComputerWeekly.com
Type: Ezine
In this week's Computer Weekly, we talk to astronaut Tim Peake about the imminent revolution in space tech and what it means for IT leaders. AI is set to transform the movie industry – we hear what it means for the producers of the latest Mad Max film. And we find out about plans for Saudi Arabian smart city Neom. Read the issue now.
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Poland's Storage market on the rise
By: TechTarget ComputerWeekly.com
Type: eGuide
Poland's storage market has been on a steady rise but what's the reason behind this? We investigate...
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Revolutionizing Healthcare Interactions: The Future Role of Generative AI in Contact Centers
By: Talkdesk
Type: eBook
The generative pre-trained transformer (GPT) large language models (LLMs) behind ChatGPT and some of the other generative AI systems are going to be transformative for healthcare contact centers. Find out how this exciting new technology will change everything from patient self-service to the role of the healthcare contact center agent.
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CX leader’s guide for improving holiday retail experiences
By: Talkdesk
Type: eBook
Discover how AI-powered automation can help contact centers manage seasonal staffing challenges and deliver exceptional customer experiences during the holiday rush. Download this e-book to learn more.
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Single-vendor SASE: 51-page Ultimate Guide
By: Fortinet, Inc.
Type: eBook
This Dummies guide introduces you to Single-Vendor SASE—the delivery of networking and security capabilities from one vendor in a unified solution. Learn how consolidation can help IT network and security teams drive operational efficiency, reduce costs, and eliminate needless complexity.
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Implementing GenAI: Use cases & challenges
By: TechTarget ComputerWeekly.com
Type: eGuide
The use cases of generative AI are wide-ranging and have the potential to impact nearly all areas in business and IT. In this e-guide on generative AI, learn how to put the technology to work in business applications, DevOps and IT, as well as manage implementation challenges and risks.
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The State of AI in Service Management
By: Atlassian
Type: Research Content
The State of AI in Service Management 2024 report reveals a landscape of excitement and challenges as organizations embrace AI to transform service operations. Discover how AI is reshaping decision-making, customer service, and employee productivity. Read the full report.