AI for Customer Service: Exploring the latest technologies transforming contact centers

Advances in AI are transforming customer service, offering organizations a competitive edge. This white paper explores the top 3 AI use cases in customer service:

AI-powered chatbots for 24/7 support and personalized interactions
Email sentiment analysis to prioritize urgent issues and boost satisfaction
AI-assisted coaching to empower agents and enhance service

The paper also examines leading AI language models and platforms from Microsoft, Amazon, Google, and specialized vendors. It highlights the importance of mitigating legal and reputational risks through careful AI implementation and human oversight.

To transform your contact center with AI, read the full white paper now.

Vendor:: Luware
Posted:: Feb 20, 2025
Published:: Feb 21, 2025
Format:: PDF
Type:: White Paper

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