WHITE PAPER: Customers who regularly purchase goods or services from you will eventually run into a proble, while you may be tempted to assume that they'll overlook one faulty product, you shouldn't take it lightly.

Posted: 05 Mar 2008 | Published: 04 Mar 2008

WHITE PAPER: The Platinum Rule builds on the Golden Rule for our more individualistic society by recognizing that we have very different preferences than those around us.

Posted: 05 Mar 2008 | Published: 04 Mar 2008

WHITE PAPER: The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.

Posted: 05 Mar 2008 | Published: 04 Mar 2008

WHITE PAPER: The purpose of this paper is to outline the basics of the correlation between loyalty and profits and to present the case for continuous customer and employee feedback.

Posted: 05 Mar 2008 | Published: 04 Mar 2008

WHITE PAPER: Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee.

Posted: 05 Mar 2008 | Published: 04 Mar 2008