Case Studies, Whitepapers, Webinars and Product Information sponsored by GoToAssist

The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript PRESENTATION TRANSCRIPT: Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI. Posted: 18 Jun 2009 \| Published: 18 Jun 2009 TOPICS: IT Management \| IT Service Management \| IT Spending \| Mobile CRM \| Mobile Workers \| Remote Offices \| Remote Users \| ROI \| SaaS ERP \| Software as a Service

How to Translate Good Service into Market-Share Advantage WHITE PAPER: This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage. Posted: 20 May 2008 \| Published: 01 Jan 2007 TOPICS: Customer Loyalty \| Customer Satisfaction \| Integration Services \| Personalization \| Quality of Service \| Troubleshooting