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Hilton Reservations Worldwide
CASE STUDY: Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management.
Posted: 28 Mar 2008 | Published: 01 Sep 2007
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TOPICS:  Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Centers | Customer Experience | Customer Service | Hospitality Industry | Telephony Services | Workforce Management | Workforce Management Software