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Hilton Reservations Worldwide sponsored by Aspect CASE STUDY: Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management. Posted: 28 Mar 2008 \| Published: 01 Sep 2007 TOPICS: Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| Customer Experience \| Customer Service \| Hospitality Industry \| Telephony Services \| Workforce Management \| Workforce Management Software

Lumber Company Cuts Customer Delays down to Size sponsored by Cisco Systems, Inc. CASE STUDY: In this case study, Mountain Lumber Company streamlined their customer and employee communications with a Cisco Unified Communications system. They have also eliminated the need for a separate intercom system. Read this study to learn more. Posted: 22 Feb 2008 \| Published: 01 Jan 2006 TOPICS: Availability \| Customer Service \| Integration \| IP Telephony \| Sales \| Telephony Services \| Telephony Systems \| Voice Mail Software

Telephony Services Reports