Case Studies, Whitepapers, Webinars and Product Information sponsored by BMC Software, Inc.

All Research Sponsored By:BMC Software, Inc.

Why You Should Take a Holistic Approach to ITIL and Service Support WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and... Posted: 18 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Change Management \| CIOs \| Configuration Management \| Help Desks \| IT Service Management \| IT Services \| ITIL \| Service Level Management \| Service Process Optimization Software \| Workforce Planning

Service Desk Consolidation Cuts Costs and Increases Service Quality WHITE PAPER: The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. Posted: 18 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Customer Satisfaction \| Customer Service Best Practices \| Customer Support Software \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| IT Best Practices \| Service Level Management

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..” Posted: 17 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Business Process Automation \| Business Process Reengineering \| Business Service Management \| Data Collection \| Help Desk Management \| IT Best Practices \| IT Service Management \| IT Services \| ITIL \| Service Level Management \| SOA \| SOA Governance

Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management WHITE PAPER: IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure... Posted: 17 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Application Life-Cycle Management \| Business Process Automation \| Change Management \| Configuration Management \| IT Service Management \| IT Services \| ITIL \| Portfolio Management (IT Management) \| Service Level Management \| SLA \| SLA Management Services \| SOA \| SOA Governance

BMC Database Administration Solution for DB2 z/OS WHITE PAPER: BMC provides a set of tools and utilities that are designed to automate the complex processes involved in updating and managing DB2 environments with the aim of being easy to use, and fast and effective in their execution. Posted: 18 Apr 2009 \| Published: 17 Apr 2009 TOPICS: Backups \| Database Administration \| Database Management Software \| Disaster Recovery \| High Availability \| Imaging Software \| Midrange Server Hardware \| Productivity \| Risk Management

eBook: Best Practices for DB2 on z/OS Performance EBOOK: This book contains general information about improving performance for DB2 on z/OS and specific information about how BMC products help improve performance. Posted: 17 Apr 2009 \| Published: 17 Apr 2009 TOPICS: Access Control \| Data Management \| Database Management \| Database Performance Management \| Databases \| Indexing (Information Management) \| Indexing Software \| Mainframe Operating Systems \| SQL \| z/OS

Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling WHITE PAPER: Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. This EMA whitepaper will review the implementation and benefits of agentless job scheduling. Posted: 17 Apr 2009 \| Published: 17 Apr 2009 TOPICS: Business Process Management \| Business Processes \| Enterprise Systems \| Job Scheduling Software \| Server Management \| TCO \| Workload Automation

BMC Software Hybrid Copy Techniques WHITE PAPER: Because organizations are demanding 24x7 availability from their IMS, DB2®, and VSAM applications, it is imperative that those applications do not experience outages. Read this white paper to find out how BMC's Hybrid Copy techniques help for faster system recovery in the event of a local outage. Posted: 17 Apr 2009 \| Published: 17 Apr 2009 TOPICS: Backup Software \| Database Management \| Database Security \| DB2 \| Disaster Recovery \| High Availability \| Imaging Software \| Systems Management \| Systems Management Software \| Tape Backups \| VSAM

BMC CONTROL-M Business Process Integration Suite WHITE PAPER: Learn about a business process integration suite that enables managing batch jobs and real-time processes as a single business service. Posted: 01 Nov 2006 \| Published: 01 Nov 2006 TOPICS: Application Development and Integration Services \| Business Integration Software \| Business IT Alignment \| Business Process Management \| Business Process Management Software \| Business Service Management \| Business Service Management Software \| NetWeaver \| SAP (Product) \| SOA