Change Control Management White Papers

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The New CIO: Change Partner and Business Leader sponsored by The IBM CIO Interaction Channel WHITE PAPER: In this study, find out what 765 global CEOs and 170 CIOs have to say about the importance of closing this "business-technology integration gap." Posted: 16 Aug 2007 \| Published: 01 May 2007 TOPICS: Application Integration \| Application Performance Management \| Business IT Alignment \| Change Management \| IT Asset Management \| IT Best Practices

Defining a Governance Model for Portals sponsored by Infosys Technologies Limited WHITE PAPER: Enterprise portals involve governance issues that when ignored can lead to an unsuccessful implementation. Read this paper to learn about a holistic approach to defining and implementing an effective governance model for portals in your organization. Posted: 17 Sep 2007 \| Published: 01 Sep 2006 TOPICS: Application Deployment \| Application Development and Integration Services \| Change Management \| Corporate Governance \| IT Best Practices \| Portals

The CIO Profession: Leaders of Change, Drivers of Innovation sponsored by IBM WHITE PAPER: CIOs are emerging as leaders of innovation and bringing those ideas to the table, putting their end-to-end knowledge of the business to use in thinking through new technology-based opportunities. Posted: 11 Feb 2009 \| Published: 10 Feb 2009 TOPICS: Change Management \| Collaboration \| Leadership \| Metrics \| Risk Management

Being Agile in a Non-Agile World sponsored by Ivar Jacobson Consulting WHITE PAPER: This paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle. Posted: 01 Jul 2008 \| Published: 01 Jun 2008 TOPICS: Change Management \| Customer Data Management Software \| Customer Service \| Customer Support Software \| Engineering Services Industry \| Software Development Life-Cycles

Converting Service Calls into Sales with Real-Time Offer Management sponsored by SAP America, Inc. WHITE PAPER: Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information. Posted: 16 Sep 2008 \| Published: 16 Sep 2008 TOPICS: Call Center Management \| Change Management \| Cost Benefit Analysis \| Customer Satisfaction \| Data Management \| Real Time Operating Systems \| SAP (Product)

Best Practices for a Successful Upgrade Project sponsored by HCL Software WHITE PAPER: Upgrades help businesses to maintain a competitive edge in the market. Yet, upgrades pose their own set of challenges. This white paper lists the best practices that should be followed when upgrading to achieve maximum reliability. Posted: 10 Jul 2008 \| Published: 16 May 2008 TOPICS: Best Practices \| Change Management \| Documentation \| Downtime \| Hardware \| Project Management \| Technical Support Staff \| Testing \| Training

Case Studies with Intel vPro Processor Technology sponsored by Intel Corporation WHITE PAPER: Read this white paper for an analysis of early testing for Intel vPro processor technology in IT departments. See real-world examples of how Intel vPro technology improves security due to the hardware based capabilities not possible with software a... Posted: 21 Nov 2007 \| Published: 21 Nov 2007 TOPICS: Change Management \| Desktop Management \| Downtime \| High Availability \| Microprocessors \| Security Threats \| Server Hardware \| Server Software \| Software Upgrades \| Vulnerability Management

Getting Started with ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals sponsored by Enterprise Management Associates (EMA) WHITE PAPER: Gain insight into ITIL's CMDB, the drivers for adoption, potential pitfalls on the road to CMDB success, and best-practices guidance to organizations undertaking a CMDB initiative. Posted: 09 Oct 2006 \| Published: 01 Feb 2007 TOPICS: Business IT Alignment \| Business Service Management \| Change Management \| CMDB \| Configuration Management \| Enterprise Systems \| IT Service Management \| ITIL \| Service Level Management \| Standards

Leading Energy Utility Company Increases Efficiency Through PeopleSoft Financials and HRMS Systems Upgrades sponsored by Hexaware Technologies WHITE PAPER: Explore the four phases of the lifecycle for the upgrade methodology of an on-site delivery model that provides upgrade services to enable one organization to achieve its business objects. Posted: 10 Apr 2008 \| Published: 01 Apr 2008 TOPICS: Change Management \| Configuration Management \| Cost Benefit Analysis \| Human Resources Software \| Oracle (Product) \| Software Implementation \| Software Upgrades \| Utilities Industry

Smart SOA: Best Practices for Agile Innovation and Optimization sponsored by IBM WHITE PAPER: This white paper discusses SOA deployment best practices and lessons learned. Learn how to use SOA technology to better support agile business innovation and optimization. Posted: 10 Jun 2008 \| Published: 01 Nov 2007 TOPICS: Application Deployment \| Best Practices \| Business Process Management \| Business Process Management Software \| Change Management \| SOA \| SOA Governance \| Software Development Methodologies