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Loyalty programs are a necessary part of a successful CRM program and long-term customer retention. Compare available programs, learn what a loyalty program can achieve for your business and gain an eight step guide to designing your own successful plan.
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IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
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This report presents the 2007 results of SAS' annual international benchmark survey on enterprise risk management (ERM) in the financial services industry.
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This paper explains the effective management of human capital, which includes not just the organization's own employees, but also members of the outsourcing team as well, is a key success factor.
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In this report, BusinessWeek Research Services (BWRS) launched a research program to determine the views of C-level managers—at large companies on how to improve the value derived from human resources outsourcing.
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Bladed environments have proven their ability to reduce complexity and costs, while also delivering an impressive level of flexibility to help organizations of all types and sizes quickly adapt to evolving requirements and realities.
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This paper discusses how Symantec Backup Exec System Recovery Restore Anyware can dramatically change the way organizations perform a wide range of IT tasks, including bare-metal system recovery and restoration to dissimilar hardware.
sponsored by Enterprise Management Associates (EMA)
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Gain insight into ITIL's CMDB, the drivers for adoption, potential pitfalls on the road to CMDB success, and best-practices guidance to organizations undertaking a CMDB initiative.
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Discover how to combine several risk management strategies into a single integrated one, making your infrastructure able to respond to the threat of disaster.
