Contact Center Software White Papers

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Beyond VoIP: Enterprise Perspectives on Migrating to Multi-modal Communications and Wireless Mobility sponsored by Avaya Inc. WHITE PAPER: As per this report the industry providers are already delivering the new piece parts for such convergence, although new standards are still evolving to enable maximum interoperability across converged telecommunication infrastructures. Posted: 20 Jun 2008 \| Published: 01 Oct 2004 TOPICS: Contact Center Software \| Converged Networks \| Enterprise \| VoIP

Financial Giant Cuts Costs through Offshore Testing Services sponsored by Hexaware Technologies WHITE PAPER: Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates. Posted: 10 Apr 2008 \| Published: 01 Apr 2008 TOPICS: Applications Management \| Banking Industry \| Call Center Software \| Contact Center Software \| Customer Satisfaction \| Financial Industry Organizations \| Financial Services \| IT Outsourcing Services \| Offshore Outsourcing \| Testing