Contact Management Software White Papers

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Moving beyond the Queue - Focusing on the Real-Time Customer
sponsored by Inova Solutions
WHITE PAPER: In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.
Posted: 20 May 2008 | Published: 19 May 2008
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TOPICS:  Call Center Management | Call Centers | Contact Center Management | Contact Management Software | CRM | Workforce
Inova Solutions