Internet Protocol White Papers

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Eight Strategies for First Rate Customer Service
sponsored by Cisco Systems, Inc.
WHITE PAPER: This paper provides eight strategies for creating a relationship with your customers that will keep them coming back.
Posted: 06 Oct 2008 | Published: 03 Oct 2008

Cisco Systems, Inc.

Tuning Applications for IP
sponsored by AT&T Corp
WHITE PAPER: A move to IP delivers the most value when a majority of applications and facilities are migrated to the converged network.
Posted: 30 Jan 2008 | Published: 01 Jan 2008

TOPICS:  IP | SIP | Web Services
AT&T Corp

The Diverse and Exploding Digital Universe
sponsored by EMC Corporation
WHITE PAPER: This white paper, sponsored by EMC, is an update of IDC's inaugural forecast of the digital universe published in March 2007. In this year's update we discuss the implications for business, government, and society.
Posted: 28 Aug 2008 | Published: 27 Aug 2008

EMC Corporation

How Does Ping Really Work?
sponsored by Global Knowledge
WHITE PAPER: The purpose of this paper is to resolve any lingering questions you may have about ping and to take your understanding to the next level.
Posted: 10 Dec 2008 | Published: 11 Oct 2008

Global Knowledge

How Should an Enterprise Move towards Unified Communications?
sponsored by Avaya Inc.
WHITE PAPER: Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.
Posted: 01 Jul 2008 | Published: 01 Jun 2008

Avaya Inc.

Demystifying IT Network Cabling Specifications from 5e to 7A
sponsored by Siemon Company
WHITE PAPER: This paper discusses the current state of copper-based network cabling standards as defined by ISO and TIA. Learn the difference between category 5e, 6, 6A, 7 and 7A and Class D, E, EA, F and FA.
Posted: 20 Aug 2007 | Published: 01 Aug 2007

Siemon Company

Getting Started with ITIL's CMDB: Best-Practice Tips for Enterprise IT Professionals
sponsored by Enterprise Management Associates (EMA)
WHITE PAPER: Gain insight into ITIL's CMDB, the drivers for adoption, potential pitfalls on the road to CMDB success, and best-practices guidance to organizations undertaking a CMDB initiative.
Posted: 09 Oct 2006 | Published: 01 Feb 2007

Enterprise Management Associates (EMA)

SOA Platforms - Evolving to Meet Stringent Market Realities
sponsored by Fiorano Software, Inc.
WHITE PAPER: This white paper details the evolution of SOA platforms from point products to second-generation architectures such as the enterprise service grid.
Posted: 13 Jun 2007 | Published: 01 Jun 2007

Fiorano Software, Inc.

SOA Best Practices: The BPEL Cookbook
sponsored by Oracle Corporation
WHITE PAPER: The Business Process Execution Language (BPEL) Cookbook highlights SOA best practices and challenges, detailing the importance of BPEL and other standards-based technologies in accelerating the adoption of an SOA.
Posted: 16 Mar 2009 | Published: 02 Aug 2007

Oracle Corporation

The OSI Model: Understanding the Seven Layers of Computer Networks
sponsored by Global Knowledge
WHITE PAPER: This paper explains each of the seven layers of OSI model, including their functions and their relationships, also it provide with an overview of the network process, which can act as a framework for understanding the details of computer networking.
Posted: 10 Dec 2008 | Published: 01 Jul 2006

Global Knowledge