Succession Planning White Papers

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Succession Planning White Papers (View All Report Types)
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Ten Key Steps to Effective Succession Planning sponsored by Halogen Software WHITE PAPER: Read this whitepaper to learn 10 Key Steps to Effective Succession Planning. It also discusses best practices, replacement planning, talent pools, and the aging workforce. Posted: 21 Aug 2008 \| Published: 20 Aug 2008 TOPICS: Best Practices \| Employee Monitoring \| Human Resources Services \| Performance Testing \| Program Management \| Sales \| Succession Planning \| Workforce Planning

Contact Center Costs: The Case for Telecommuting Agents sponsored by Avaya Inc. WHITE PAPER: This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center. Posted: 16 Apr 2008 \| Published: 01 Apr 2008 TOPICS: Benefits \| Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| Cost Benefit Analysis \| Mobile Workers \| Productivity \| Succession Planning \| Telecommuting